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Skills

  • Daily scheduling for multi-site operations
  • Delivery time reduction strategies
  • Team management
  • Dispatching procedures
  • Process improvement
  • Supply chain optimization
  • Monitoring material deliveries (QuickBooks)
  • Supervision
  • Project timeline upkeep under tight deadlines
  • Emergency response planning

Work Experiences

  • Collaborated with site foremen.
  • Collaborated with category customers to determine their needs and deliver program service.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved zero work interruptions.
  • Kept a close eye on the dispatch board to triage and prioritize the daily calls, which totaled 3.
  • Achieved a consistent on-time material delivery rate of 33% for Salesforce, contributing to zero project delays.
  • Had an excellent attendance record and was always on time for work.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Oversaw investigations to verify and resolve complaints from customers and shippers.
  • Solved program issues, improved operations, and provided excellent customer service.

Summaries

  • Dispatcher with outstanding leadership and problem-solving skills.
  • Offering 18 years of industry experience in system.
  • Clear understanding of data analysis and workflow optimization as well as process improvement training.
  • Achieved a 18% reduction in fuel costs for site vehicles.
  • Aligned dispatch strategies with site needs.
  • Collaborated closely with foremen to align dispatch strategies with site needs, resulting in early completion of a system project in Atlanta.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Dispatcher who is well-versed in shipping policies, delivery requirements, and driver behavior.
  • Miscellaneous practices and compliance requirements are second nature to me.
  • Dispatcher with 13 years of experience seeking a new position at Meridian.

Accomplishments

  • Initiated the use of Microsoft Excel for tracking fuel usage, leading to a 70% reduction in overall fuel consumption for fleet vehicles.
  • Successfully decreased vehicle idle time by 71% through fleet rerouting and proactive traffic management.
  • Collaborated with team of 11 in the development of program.
  • Implemented real-time GPS tracking for fleet vehicles, reducing lost delivery time by 48%.
  • Developed and maintained a digital dispatch log, improving data accuracy and reducing recording errors by 19%.
  • Oversaw compliance with safety protocols on job sites, leading to a 75% reduction in accidents or near misses.
  • Worked cross-functionally with procurement and logistics teams to streamline material orders, reducing wait times by 34%.
  • Collaborated with site foremen to manage daily task assignments, reducing miscommunication by 19% through improved dispatch protocols.
  • Established a protocol for handling emergency dispatch requests, reducing response time by 81% in 2016.
  • Managed a fleet of 7 vehicles ensuring timely material deliveries and maintaining a flawless safety record.

Affiliations

  • Society of Women Engineers
  • American Traffic Safety Services Association (ATSSA)
  • International Warehouse Logistics Association (IWLA)
  • National Dispatchers Association
  • American Marketing Association
  • Institute of Supply Chain Management (ISM)
  • Builders and Tradesmen Insurance Services (BTIS)
  • World Safety Organization (WSO)
  • Building Trades Employers’ Association (BTEA)
  • Construction Industry Institute (CII)

Certifications

  • CompTIA Network+
  • Microsoft Excel for Data Analysis - category
  • Certified Business Analysis Professional (CBAP)
  • Certified Transportation Professional (CTP) - process
  • Heavy Equipment Operator Certification (Related to dispatch) - Cedar Works
  • Certified Logistics and Transport Dispatcher – framework
  • Courses in Emergency Procedures and Management - Boston
  • Transportation Management Certification - Northwind
  • CompTIA Security+
  • Certified Site Operations Dispatcher - process

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