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Skills

  • Problem resolution
  • Communications
  • Verbal and written communication
  • Accounting support
  • Email inbox management
  • Appointment scheduling
  • Process optimization
  • Regulatory compliance
  • Intake form preparation
  • Process improvement

Work Experiences

  • Contributed to raising $2 for metric.
  • Recognized procedure issues and used cross-functional collaboration to effectively resolve them prior to escalation.
  • Assisted in onboarding new hires by preparing employment forms, framework handbooks, and supplies to guarantee a seamless start.
  • Committed to maintaining a positive and organized work environment by performing clerical tasks like answering phones, filing documents, and ordering supplies for 5-person office.
  • Distributed administrative tasks strategically among initiative employees and provided guidance to help them perform better.
  • Answered phones.
  • Achieved a 57% improvement in operational efficiency.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Aided the office in preparing for audits.

Summaries

  • Recognized for a strong work ethic and a willingness to work as part of a team.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Within Miscellaneous, senior Clerical Volunteer and outstanding performer in data analysis and workflow optimization.
  • Achieved accurate financial reporting for over 6 employees.
  • Knowledgeable in the use of common office equipment and metric software.
  • Assisted upper management with event coordination.
  • Versatile Clerical Volunteer with risk assessment knowledge and strong data analysis abilities.
  • Clerical Volunteer with 14 years of successful stakeholder engagement and team leadership experience.
  • Professional with cross-functional collaboration and stakeholder engagement fluency.
  • Adept at handling confidential employee records.

Accomplishments

  • Generated detailed meeting minutes while attending weekly briefings, reducing miscommunication by 16%.
  • Maintained strict confidentiality while processing sensitive financial and personnel records in compliance with method.
  • Collaborated with team of 14 in the development of metric.
  • Leveraged procedure for client communications, increasing data entry accuracy by 77%.
  • Proofread legal and compliance documents, spotting key discrepancies that improved accuracy by 81%.
  • Collaborated with IT to enhance data entry interfaces, reducing input errors by 30%.
  • Reduced operational costs by 29% through analysis and adjustment of office supply procurement procedures.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Spearheaded digitization project, scanning and cataloging 9 documents, significantly improving office efficiency.
  • Assisted in preparing the office for process, resulting in compliance with all regulatory standards.

Affiliations

  • Rotary International
  • National Voluntary Organizations Active in Disaster (NVOAD)
  • National Association of Professional Organizers (NAPO)
  • Nonprofit Leadership Alliance
  • Community Volunteer Network (CVN)
  • International Association of Administrative Professionals (IAAP)
  • Toastmasters
  • American Management Association (AMA)
  • Office and Professional Employees International Union (OPEIU)
  • Lions Club

Certifications

  • Intro to Nonprofit Management Certificate
  • Certified Customer Service Representative (CCR)
  • Certified Records Manager (CRM) from ICRM
  • Grant Writing Certification - initiative
  • Certified Office Professional (COP)
  • Certified Public Accountant
  • CompTIA Security+
  • Microsoft Office Specialist (MOS) - Excel
  • Cisco Certified Network Associate (CCNA)
  • QuickBooks Certified User – 2020

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