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Skills

  • Benefits data reporting
  • Documentation maintenance for audit readiness
  • Budgets
  • Claims-cycle time reduction
  • Multitasking in a high-volume environment
  • Customer service and resolution
  • Communications
  • Customer service
  • Data management and organization
  • Client or stakeholder engagement

Work Experiences

  • Completed updates within 13 days of notice.
  • Achieved a 41% participation rate.
  • Transported Adobe Creative Suite to 6 months customer locations.
  • Oversaw the delivery of method project by system team, which resulted in method.
  • Provided targeted advice on issues such as applicable employment regulations, compensation strategies, and internal systems to assist businesses in modernizing antiquated or ineffective practices.
  • Collaborated with human resources to resolve discrepancies in employee benefit deductions, reducing mismatch errors by 66% over the past year.
  • Current job descriptions were created to support consistent, market-based systems.
  • Approved benefit enrollments consistently.
  • Collaborated with procedure customers to determine their needs and deliver metric service.
  • Achieved reduction by the end of 2022.

Summaries

  • Delivered personalized support to employees during open enrollment.
  • Accomplished Benefits Clerk with expertise in claims reconciliation.
  • Collaborated with insurance carriers.
  • Accomplished Benefits Clerk with a record of training and mentoring 14 new team members in benefits administration, leading to increased productivity within finance by 44%. Strong expertise in working with HRIS.
  • Collaborative team player with hands-on experience working closely with HR teams to design and implement benefits strategies that enhance employee satisfaction and retention.
  • Consistently met critical deadlines.
  • Collaborative team player.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Achieved a 98% claim accuracy rate.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Collaborated with payroll and HR to ensure accurate benefits deductions, preventing overpayments and discrepancies by 53%.
  • Reduced mismatch errors in benefits deductions by 42% after collaborating with operations for process realignment.
  • Automated the process for verifying employee Flexible Spending Account (FSA) contributions, decreasing manual errors by 56% over 2016.
  • Enabled smoother benefits transitions for new employees through the implementation of a streamlined onboarding process.
  • Streamlined workflow between HR and payroll, reducing common benefits processing delays by 37% in 2018.
  • Reviewed employee benefit plans for compliance with federal regulations, ensuring system compliance rating.
  • Led employee benefits orientation sessions for 18 new hires, assisting them in making informed benefits decisions.
  • Entered benefits data into Asana, achieving a 98% data accuracy rate across 2021 while managing fluctuating claim volumes.
  • Conducted internal audits of benefits records, identifying and rectifying gaps that improved compliance by 36%.
  • Worked with retirement plan vendors to verify data and reduced processing delays by 70%.

Affiliations

  • Society of Women Engineers
  • National Institute for Pension Administrators (NIPA)
  • Flexible Benefit Administrators Association (FBAA)
  • American Marketing Association
  • Association of Information Technology Professionals
  • Certified Benefits Professional (CBP)
  • International Foundation of Employee Benefit Plans (IFEBP)
  • HR Certification Institute (HRCI)
  • American Payroll Association (APA)
  • National Human Resources Association (NHRA)

Certifications

  • CompTIA Network+
  • Employee Benefit Plans Data Quality Auditor (EBPDQA)
  • Certified Payroll Certification (APA)
  • IFEBP's Retirement Plan Fundamentals Certificate
  • Strategic Benefits Planning Certificate
  • WorldatWork Compensation Analyst Certification (CAC)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Benefits Professional (CBP)
  • CompTIA A+ Technician
  • Microsoft Certified Systems Engineer (MCSE)

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