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Skills

  • Budgets
  • Delegation of tasks in fast-paced environments
  • Team building
  • Food storage and cross-contamination prevention
  • Kitchen equipment operation and maintenance
  • Compliance with food hygiene standards
  • First Aid/CPR
  • Organization
  • Kitchen cleanliness and sanitation management
  • Food preparation and ticket handling optimization

Work Experiences

  • Collaborated with the executive chef.
  • Accounted for fluctuating night-time customer volumes.
  • Collaborated with senior management and bar staff to introduce a new late-night menu, resulting in a 56% increase in after-hours revenue.
  • Boosted menu sales by introducing limited-time night specials that aligned with seasonal and local trends and increased ticket averages by $15.
  • Customized training programs for night shift staff.
  • Implemented a procedure program and effectively managed employee errors, resulting in a 8% reduction in overall waste.
  • Achieved a 8% reduction in customer complaints regarding cleanliness.
  • Achieved a 80% uptick in patrons.
  • Achieved a 80% reduction in food contamination incidents.
  • Achieved a 60% increase in customer satisfaction.

Summaries

  • Adept at managing high-pressure kitchen environments.
  • Adept at managing high-pressure kitchen environments, reducing shift errors by 47% and increasing overall kitchen performance during night operations.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Strengths in process improvement and workflow optimization backed up by Food and Beverage training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Experienced Night Kitchen Manager with a track record of building and motivating strong restaurant teams to assist 4 customers on a daily basis.
  • Clear understanding of quality assurance and vendor management as well as risk assessment training.
  • With ServiceNow training, I am knowledgeable about metric management.
  • Talented chef with 12 years of experience preparing and serving a wide range of foods.
  • Recognized on a regular basis for outstanding performance and contributions to the Food and Beverage industry's success.

Accomplishments

  • Ensured complete kitchen station setups for every shift, minimizing downtime and meeting 4% of daily quota during night hours.
  • Successfully reduced order preparation times by 76% through streamlined kitchen workflow optimizations.
  • Supervised effective resolving of escalated customer complaints, reducing negative feedback by 59%.
  • Enforced nightly closing standards, reducing reopening delays by 63% due to cleanliness and equipment maintenance.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Monitored and improved night-shift food storage protocols, reducing food spoilage costs by $212,000 per year.
  • Achieved a 55% increase in ticket-to-table time efficiency during night shifts through effective management and task delegation.
  • Documented and resolved initiative which led to process.
  • Managed resources effectively, reducing overtime labor by 40% while maintaining peak performance during high-traffic late-night periods.
  • Managed late-night food preparation processes, ensuring all orders complied with dietary restrictions and cleanliness standards.

Affiliations

  • Rotary International
  • Freemason
  • National Food Service Management Institute (NFSMI) developer of night-menu protocols
  • Association of Information Technology Professionals
  • Society of Women Engineers
  • Jaycees
  • Toastmasters
  • Night Time Industries Association (NTIA) Advocate
  • Nightlife Hospitality Professionals (NHP) Club
  • International Council of Nurses

Certifications

  • Certified Restaurant Manager (CRM) - National Restaurant Association
  • First Aid and CPR Certification
  • Certified Dietary Manager (CDM)
  • ServSafe
  • Certified Hospitality and Restaurant Executive (CHRE)
  • Certified Business Analysis Professional (CBAP)
  • Salesforce
  • Certified Professional Food Manager (CPFM)
  • ServSafe Allergen Certification
  • Food Handlers Safety Training Card

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