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Skills

  • Clinical quality program standards
  • First aid and safety
  • State regulations knowledge
  • Project organization
  • Progress documentation
  • Medication administration
  • MS Office
  • Business operations
  • Customer service
  • Team building

Work Experiences

  • Administered post-surgery care for patients.
  • Communicated regularly with 6 healthcare providers.
  • Collaborated with social workers to help patients access community resources, yielding financial aid success in program cases across Seattle.
  • Assessed 18 home environments for accessibility and safety improvements, reducing fall risks by 74%.
  • Improved my skills by actively participating in employee trainings and enrolling in classes to improve vendor management.
  • Assisted elderly clients with daily activities such as bathing, dressing, physical transfers, and incontinence care.
  • Collaborated with family members to create customized home care plans, improving alignment between patient expectations and delivered services.
  • Completed required medical and program reports and maintained the medical records system, program filing system, and EHR following clinic standard operating procedures.
  • Achieved 59% successful stabilization.
  • Collaborated with family members.

Summaries

  • Achieved a 74% reduction through preventive care strategies.
  • Emotional, physical, and social support strategies are well-versed.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Compassionate care professional excelling at managing family caregiver training, increasing care confidence by 48% and patient satisfaction scores.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Assessed and optimized patient care.
  • Offers workflow optimization and process improvement abilities.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved tangible improvements in patient care.
  • In a fast-paced environment, punctual individual enthusiastically handles numerous tasks, including strategic planning and budget management.

Accomplishments

  • Developed and implemented weekly cross-functional team meetings, increasing communication between departments and leading to better coordinated patient care.
  • Provided timely crisis intervention during home visits, stabilizing 17 acute medical cases and coordinating with emergency services to prevent complications.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Assisted in the development of new protocols for at-home emergency procedures, reducing response times by 58% across the team.
  • Led cross-functional collaboration to integrate mental and physical health services, improving holistic patient care for 7% of the patient population at Phoenix.
  • Managed a caseload of 13 patients with complex chronic conditions, achieving a 15% reduction in hospital readmissions over the past year.
  • Supervised 11 junior staff and interns, providing training in care coordination and protocol adherence, leading to a 42% improvement in quality ratings.
  • Developed individualized care plans for 3 patients, resulting in a 27% improvement in patient satisfaction and health outcomes in several months.
  • Ensured compliance with local and federal healthcare guidelines during audits, improving overall compliance score to 47%.
  • Created care plan templates that improved care coordination and adherence among home care teams, cutting documentation errors by 39%.

Affiliations

  • Healthcare Information and Management Systems Society (HIMSS)
  • Society of Women Engineers
  • Jaycees
  • American Professional Society on the Abuse of Children (APSAC)
  • Gerontological Advanced Practice Nurses Association (GAPNA)
  • Society for Participatory Medicine (SPM)
  • Patient-Centered Outcomes Research Institute (PCORI)
  • American Public Health Association (APHA)
  • American Society of Safety Professionals
  • American Medical Informatics Association

Certifications

  • Apple Certified Associate (ACA)
  • Certified Dementia Practitioner (CDP)
  • Certified Health Coach (CHC), Institute for Integrative Nutrition
  • ElderCare Specialist Training Certification
  • Gerontology Certification - method
  • Project Management Professional (PMP)
  • First Aid/CPR Certified
  • Registered Nurse (RN) - initiative
  • Wound Care Certification (WCC) procedure
  • Certified Home Care and Hospice Executive (CHCE) - metric

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