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Skills

  • Customer service
  • Cable mapping and layout design
  • Organization
  • Recordkeeping and documentation
  • Team building
  • Fiber to the Home (FTTH) installations
  • Operational improvement
  • Business operations
  • Minimizing operational risks in network setups
  • Ensuring Adherence to Safety Protocols

Work Experiences

  • Collaborated with cross-functional teams.
  • Achieved estimated savings of $4 annually for the client.
  • Collaborated with standard customers to determine their needs and deliver category service.
  • Looked at user-generated trouble tickets to figure out what was causing the issues and how to fix them.
  • Collaborated with external teams to install structured cabling systems in Columbus, reducing deployment time by 5 hours.
  • Read blueprints and schematics to properly place equipment.
  • Diagnosed and resolved complex integrated customer issues for voice, data, VoIP, and CTI application implementation, add-on, maintenance, and support.
  • Conducted final inspections.
  • Achieved results without additional installation costs.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Collaborated with cross-functional teams.
  • Contributed to seamless project handoffs.
  • With little supervision, he is skilled at building relationships with customers and resolving problems.
  • Clear understanding of cross-functional collaboration and data analysis as well as quality assurance training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Contributed to cost savings of $14 annually for Beacon Labs.
  • Achieved zero incidents during underground cable installations.
  • Achieved flawless underground communication cable installations.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Effectively communicated project status to stakeholders, mitigating risks and earning praise for proactive issue resolution.
  • Installed and configured Adobe Creative Suite-based systems for enhanced network security and performance, leading to a 41% reduction in security incidents.
  • Designed cable routes for complex facilities, optimizing layouts and reducing cable lengths by 17 meters, lowering project costs.
  • Drafted post-installation reports tracking system performance, useful in proactive troubleshooting and system upgrades.
  • Documented and shared lessons learned from past projects, contributing to an overall improvement in completion efficiency by 36%.
  • Demonstrated advanced expertise with fiber optic system setups, leading to faster deployment timelines by 13 hours.
  • Mentored 14 new hires in hands-on network deployment and system troubleshooting, reducing orientation and onboarding time by 18%.
  • Performed routine maintenance and periodic testing on cable systems, improving network uptime by 77% over 2016.
  • Collaborated cross-team to deliver high-performance network infrastructure in Denver that met client specifications and reduced long-term maintenance costs.
  • Documented and resolved system which led to standard.

Affiliations

  • National Electrical Contractors Association (NECA) – Participated in seminars focusing on electrical wiring and best practices for cable installers.
  • Certified Fiber Optic Technician (CFOT) – Earned procedure from the Fiber Optic Association, enhancing expertise in system installation.
  • National Cable & Telecommunications Association (NCTA) – Regular contributor to discussion groups on the expansion of high-speed broadband networks.
  • International Telecommunications Union (ITU) – Engaged in working groups addressing global standards for fiber-optic technology installations.
  • Society of Cable Telecommunications Engineers (SCTE) – Earned certifications in fiber optic network systems and technical operations.
  • American Medical Informatics Association
  • Communications Cable and Connectivity Association (CCCA) – Involved in research discussions on cable testing and qualification standards.
  • Society of Women Engineers
  • Association for Computing Machinery
  • American Society for Quality (ASQ) – Certified in quality management systems, focusing on reducing rework in cable and network installations.

Certifications

  • CompTIA Security+
  • Cisco Certified Network Associate (CCNA)
  • Building Industry Consulting Service International (BICSI) Installer 1 Certification
  • Certified Network Cable Installer (CNCI) - Northwind
  • SHRM Certified Professional (SHRM-CP)
  • Certified Fiber Optic Technician (CFOT) 2022
  • Communications Cabling Technician Certificate
  • Certified Public Accountant (CPA)
  • LAN/WAN Technologies Certification – procedure
  • CompTIA Network+

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