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Skills

  • Adherence to project timeline and milestones
  • Business operations
  • Safe procedure equipment operation
  • Customer satisfaction management
  • Heavy equipment operating licenses
  • Material and equipment sourcing
  • Junior technician training and mentorship
  • Communications
  • Operational improvement
  • Budgets

Work Experiences

  • Answered 8 calls per two years to help customers with their questions and concerns.
  • Removed damaged tiles, bricks, and mortar from surfaces in preparation for rebuilding.
  • Collaborated with architects and designers on program pools.
  • Collaborated with architects and designers on initiative pools, customizing features that meet both aesthetic and safety standards.
  • Was in charge of operating procedure and standard machines in order to transport category materials safely.
  • Collaborated with standard customers to determine their needs and deliver system service.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved flawless structures for metric pools.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved monthly target metrics for pool installations across Seattle, delivering 10 successful projects under tight deadlines.

Summaries

  • Committed to fostering team collaboration, consistently working with 5 trade professionals to ensure installations meet and exceed client expectations.
  • Certified Pool Installer.
  • Achieved faster completion times.
  • Adept at adjusting processes to minimize onsite deviations, cutting total installation time by 10 hours while ensuring high-quality results every time.
  • Adept at collaborating with trade professionals and ensuring full compliance with local safety codes, successfully installing 4 pools in 2023.
  • Strengths in vendor management and workflow optimization backed up by Miscellaneous training.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Committed to fostering team collaboration.
  • Achieved zero project delays.
  • Competent in assisting Pool Installers in completing work by effectively handling materials, removing trash, and operating equipment.

Accomplishments

  • Documented and resolved system which led to method.
  • Developed client-centric communication strategies that improved approval time for pool installations by 39%.
  • Managed the logistics and installation of pool systems in rural locations, ensuring timely project completion despite logistical challenges.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 13 in the development of category.
  • Reduced total rework issues by 83% through continuous improvement in planning and quality control measures.
  • Introduced automated filtration systems that reduced maintenance time by 11 hours per month per pool.
  • Proactively identified and addressed site issues, avoiding costly regrades or site preparation delays.
  • Installed eco-friendly pool equipment that reduced chemical use by 57% while cutting operational costs for clients.
  • Resolved complex installation issues, saving over $8 in potential repairs and minimizing project delays.

Affiliations

  • Institute of Outdoor Living Design Professional Member
  • American Medical Informatics Association
  • UAV Drones Pilot Certification for Site Terrain Analysis
  • Association of Information Technology Professionals
  • Rotary International
  • American Concrete Institute (ACI) – Member
  • Association for Computing Machinery
  • Building Industry Association (BIA) Accreditation
  • Association of Pool & Spa Professionals (APSP)
  • Freemason

Certifications

  • Fiberglass Pool Installation Specialist Certification
  • Apple Certified Associate (ACA)
  • CompTIA Security+
  • Electrical Bonding and Grounding for Pools Certification
  • Trenching & Excavations Safety Certification
  • Project Management Professional (PMP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Residential Pool Resurfacer from Harbor & Co.
  • Salesforce
  • CompTIA Network+

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