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Skills
- Quality improvement leadership
- Proficiency in hospitality systems
- Project organization
- Guest experiences
- Reservations management
- [Software] proficiency
- Culturally sensitive service provider
- Brand management
- Guest accommodations
- Superior organizational skills
Work Experiences
- Coordinated the temporary storage and delivery of luggage items for guests upon request.
- Established internal databases and record management systems to improve the accuracy and integrity of all documentation and data.
- Established internal databases and record management systems to ensure the accuracy and integrity of all documentation and data.
- Improved customer satisfaction by providing personalized service.
- Oversaw the regulated greeting and internal processing of guests upon arrival.
- Reorganized communication with housekeeping to ensure that guests were happy with the timeliness and quality of housekeeping services.
- Increased market share by over [number]% YOY by [Action taken].
- Escorted guests to their assigned rooms, which included transporting luggage and following up on special requests for accommodations.
- Kept an eye on guest service representatives to see if they were responding to complaints in a timely and accurate manner.
- Hired and trained new employees, demonstrating the most effective ways to serve clients and visitors.
Summaries
- Costs were consistently reduced while profits were increased.
- Overall morale and productivity are boosted by experience in policy development and staff management procedures.
- Looking for a hotel management position with a property that wants to grow.
- Personable Concierge with a focus on [Area of Focus].
- Looking to work for a company as a tour guide, educating both visitors and locals.
- Capable of tackling difficult issues in the hospitality industry.
- Ability to improve customer satisfaction and resolution efficiency by optimizing processes and procedures.
- Hotel Front Desk Clerk who excels at juggling multiple priorities while providing excellent service with a smile.
- Influential tour guide with over [Number] years of experience giving presentations to large groups.
- Looking for a job in the hospitality industry where I can provide excellent service.
Accomplishments
- Achieved $[Number] in hotel revenue within the first [Number] years of operation.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of [Number] in the development of [Project name].
- Received [Name of airline]’s Perfect Attendance Award for not missing a single day of work in seven years.
- Developed [Program Name] customer loyalty program, which became a model for hotels nationwide.
- Documented and resolved [Issue] which led to [Results].
- Developed a new cleaning approach for guest bathrooms, which ensured better overall cleanliness and decreased time spent in each room by more than [Number]%.
- Developed and implemented a new and more effective process for cleaning the interior of planes which saved more than [Number] man-hours each month.
- Supervised team of [Number] staff members.
- Resolved product issue through consumer testing.
Affiliations
- American Marketing Association
- American Medical Informatics Association
- Association for Computing Machinery
- American Society of Safety Professionals
- Society of Women Engineers
- Project Management Institute
- Freemason
- Jaycees
- International Association of Administrative Professionals
- Toastmasters
Certifications
- Certified Protection Officer (CPO)
- Certificate in hospitality and tourism
- SHRM Senior Certified Professional (SHRM-SCP)
- Project Management Professional (PMP)
- First aid and CPR
- CompTIA Network+
- Certified Business Analysis Professional (CBAP)
- AED and CPR
- CompTIA A+ Technician
- First aid and AED
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