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Skills

  • DNS and IP configuration
  • Comprehensive legal research
  • Customer support in legal research
  • Problem resolution
  • Cultural Artifact Digitalization
  • Library cataloging and classification systems
  • Service ticket management
  • Video instruction
  • Digital repository maintenance
  • Digital Asset Management (DAM)

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Described method solutions to customers to aid in problem resolution.
  • Collaborated with IT teams.
  • Interacted with customers and responded to their questions via email, phone, website live chat, and online forums.
  • Aligned digital learning platforms with corporate goals.
  • Achieved results within three years.
  • Set up workstations for employees by configuring hardware, devices, and software.
  • Created gamified assessments.
  • Contributed to program research.
  • Authored and published 7 articles on library best practices, building the library’s reputation as a leader in the Raleigh region.

Summaries

  • Ambitious Audio Archivist who continuously seeks opportunities for innovation in sound preservation methodologies while maintaining a strong focus on metadata accuracy.
  • Achieved a 83% boost in internal service processes.
  • Collaborated with cross-functional departments on integration projects, improving service coordination and reducing service interruptions by 72% for customers.
  • Achieved 61% faster response times.
  • Boosted youth library card sign-ups by 53%.
  • Accomplished Head Librarian.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Adept at managing a team of 3 staff and volunteers.
  • Effectively troubleshoots and resolves issues on its own.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.

Accomplishments

  • Performed in-depth legal research and assisted attorneys with document retrieval, increasing legal case preparation speed by 61%.
  • Instituted quality control procedures for archival audits, achieving over 72% compliance with institutional standards by end of 2015.
  • Coordinated with municipal government agencies to secure additional funding for library infrastructure projects, resulting in 53% increase in allocated resources.
  • Led the implementation of a records management system for 14 years of organizational archives, ensuring timely retrieval and proper cataloging.
  • Offered targeted remote assistance to VIP clients using initiative, resolving 51% of issues in under two years.
  • Spearheaded the automation of learner feedback across 12 courses, enhancing data-driven revisions that improved course satisfaction rate by 75%.
  • Partnered with local schools and organizations to provide outreach literacy services, increasing family engagement by 60% in 2023.
  • Developed a zero-waste initiative for discarded books and materials, partnering with Vantage to repurpose them, saving 4 annually.
  • Collaborated with teams to implement new security protocols for library resources, reducing instances of lost or stolen items by 56% annually.
  • Achieved a reduction in cataloging errors by 69% through the deployment of a new quality control system for the archiving department.

Affiliations

  • Federal Agencies Digital Guidelines Initiative (FADGI) Working Group
  • Digital Library Federation (DLF)
  • Records Management Association (RMA) of Portland
  • Certified Legal Research Professional (CLRP) by Brightline
  • American Library Association (ALA) - Active member since 2022 in the Library Leadership and Management Association (LLAMA) division.
  • Continuing Legal Education (CLE) by Washington
  • Network Administration Professionals Group
  • User Success Optimizers Group for Libraries
  • Certified member of the Society for Human Resource Management (SHRM)
  • Archivists Round Table of Metropolitan New York (ART)

Certifications

  • Young Adult Services Certificate Program from program
  • PCI-DSS Fundamentals, Payment Card Industry Security Standards Council (PCI SSC)
  • Instructional Design Certification - Northwind, 2024
  • Certified Support Desk Analyst (SDA)
  • Certified Historical Audio Archivist – Meridian
  • Certified Archivist (ACA), Academy of Certified Archivists
  • Overdue Management and Dispute Resolution Certification – procedure
  • Preservica Basics Training Certificate, Preservica Training Academy
  • ITIL Foundation Certification
  • Digital Preservation Outreach & Education (DPOE) Certificate - Library of Congress (2018)

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