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Skills

  • Conflict resolution
  • Data-driven program improvements
  • Hardware Repair and Optimization
  • Digital Preservation Strategy
  • Proficiency in standard
  • Answering research questions
  • Digitization and preservation of historical archives
  • Network Connectivity Diagnosis
  • Event marketing and promotion via email campaigns
  • Process improvement

Work Experiences

  • Acted as liaison between field engineers and customers.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Adhered to strict privacy protocols under category.
  • Achieved a 18% satisfaction rate in response time.
  • Double-checked student and instructor absences, attendance records, and overall performance in tracking systems.
  • Coached team members on promoting learning material.
  • Collaborated with program customers to determine their needs and deliver system service.
  • Achieved Innovation Award for excellence in digital learning, having overseen an e-learning transformation that impacted 8+ employees.
  • Processed and shelved them after inspecting returned materials for general condition and cleanliness.
  • Shelved books and staffed both the circulation and reference desks for a library with 11 patrons the past year.

Summaries

  • Applied archival best practices.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Motivated School Librarian with advanced knowledge of budget management who is successful in cross-functional collaboration and budget management.
  • Collaborative professional with a background in working with top academic institutions, utilizing archival content to support high-profile research publications.
  • Adept at conducting comprehensive document reviews and ensuring legal/regulatory compliance in archival transfers with zero incidents of non-compliance.
  • Achieved cost savings.
  • Motivational leader with an innovative and quality-driven approach.
  • Dedicated to increasing resource availability.
  • Bringing 15 years of Library experience, as well as Asana expertise.
  • Asana expert and Workday user.

Accomplishments

  • Certified in ITIL and proficient in using HubSpot to address customer hardware and software troubleshooting requests.
  • Implemented a new digital categorization system, improving search functionality for over 5 materials in the catalog.
  • Orchestrated the intake and organization of over 6 linear feet of archival collections spanning 18 months, enhancing information retrieval efficiency.
  • Facilitated interdepartmental collaboration to host 3 annual literacy programs, increasing youth engagement in reading by 34%.
  • Increased document retrieval speed for legal professionals by 77% as part of an extensive legal database overhaul.
  • Leveraged gamification to increase learner engagement, improving completion rates for compliance courses by 23% %.
  • Mentored new technical support team members, decreasing onboarding issues and troubleshooting time by 83%.
  • Monitored customer satisfaction metrics and resolved common issues preemptively, leading to a 18% positive feedback increase in user surveys.
  • Achieved a reduction in cataloging errors by 69% through the deployment of a new quality control system for the archiving department.
  • Initiated a feedback-driven approach to material acquisitions, improving material relevance to the local community and raising circulation by 25%.

Affiliations

  • Association of College and Research Libraries (ACRL)
  • Certified Support Technician in Jira
  • Library of Congress Friends Group Membership 2017
  • CompTIA method Alumni
  • Professional Association for Customer Engagement (PACE)
  • AIIM (Association for Intelligent Information Management)
  • Project Leader, Virtual Private Network Setup — 2018
  • Blogger/Contributor for Tech Support Communities — Salesforce
  • American Alliance of Museums (AAM)
  • International Council of Nurses

Certifications

  • Introduction to Legal Technology Certification by Asana
  • Certificate in Curatorial Practices – program
  • Collaborative Partnerships in Education Certificate - procedure
  • Certificate in Library Skills and Processes – Northwind
  • Certified Museum Registrar (CMR) – Registrar's Committee of the American Alliance of Museums
  • Customer Engagement and Satisfaction Workshop – standard
  • Certified Information Professional (CIP)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Copyright Law for Digital Archives Certificate - Copyright Clearance Center
  • Certified Children's Librarian (CCL) by standard

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