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Increased the library's collection by 11% over the course of 3 years.
Collaborated with procedure customers to determine their needs and deliver program service.
Taught students how to conduct research and how to use information technology.
Drove the expansion of library collections and programs in response to student and faculty needs and special requests.
Used the library's online chat reference service to answer patrons' questions.
Handled customer complaints with tact and professionalism.
Answered 2 calls per the past year to help customers with their questions and concerns.
Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
Redesigned and updated the library's website on a regular basis.
Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.

Dedicated to learning, growing, and succeeding in Library.
Averaged 16 attendees per event.
Strengths in strategic planning and client relations backed up by Library training.
Ability to keep up with new library technologies.
Clear understanding of stakeholder engagement and project management as well as vendor management training.
A dedicated librarian with extensive experience in acquisitions and collections management.
Librarian with exceptional interpersonal and communication skills.
Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
Within Library, senior Library Page and outstanding performer in client relations and cross-functional collaboration.
Dedicated to promoting lifelong learning and focused on initiative.

Assisted with the implementation of a new cataloging system, reducing processing time for new materials by 79%.
Advised
Guided
Assisted in updating the library's database system, improving processing time for checking out materials by 31%.
Streamlined
Developed the Adobe Creative Suite program for children ages program to initiative to promote literacy and to inspire children to read.
Marketing: Implemented marketing strategies which resulted in category growth of customer base.
Established
Assisted in developing and initiating the library's community reading club, increasing adult participation by 55% over several months.
Ensured

University Library Internship - Assisted in archival and shelving activities as part of a student program during 2020.
Freemason
Toastmasters
Community Literacy Advocates Group - Participated in local outreach efforts to enhance literacy and education.
Research Libraries Group – Engaged in resource-sharing dialogues for improved access to scholarly collections.
Technology and Library Systems Interest Group (ITIG) - Gained experience with barcode cataloging software and self-service kiosks installation.
Association of Bookmobile and Outreach Services - Attended seminars on outreach services for underrepresented communities.
Society of American Archivists (SAA) - Engaged in workshops focused on cataloging and archiving techniques.
Institutional Repository Administrator - Provided support with cataloging and documentation for the digital archives team.
Society of Women Engineers