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Skills

  • Social media knowledge
  • Circulation procedures
  • Guest services
  • Team building
  • Collaborative
  • Business operations
  • Audio/visual equipment
  • OCLC and WorldCat
  • Organization
  • Team management

Work Experiences

  • Taught students how to conduct research and how to use information technology.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Increased the library's collection by 11% over the course of 3 years.
  • Directed customers to library resources and gathered equipment, reference materials, and other items.
  • Handled customer complaints with tact and professionalism.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Answered 2 calls per the past year to help customers with their questions and concerns.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Used the interlibrary loan system to locate desired customer items and coordinated deliveries.

Summaries

  • Dedicated to learning, growing, and succeeding in Library.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Ability to keep up with new library technologies.
  • A dedicated librarian with extensive experience in acquisitions and collections management.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Organizational and communication skills at a high level.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Customer-focused Sales Representative with 16 years of experience solving problems for clients.
  • Library Page is a service-oriented Library Page with a track record of assisting patrons and librarians with routine and special projects.
  • Motivated Library Page with experience managing large-scale projects, including budgeting and administration.

Accomplishments

  • Increased
  • Resolved
  • Integrated
  • Acknowledged consistently by patrons for providing excellent and timely service, maintaining a 75% satisfaction rate.
  • Established
  • Business Development: Initiated two key partnerships which resulted in initiative revenue growth.
  • Proposed
  • Assisted in updating the library's database system, improving processing time for checking out materials by 31%.
  • Directed the library’s coordinated literacy outreach program to 12 state correctional facilities and 6 county jails.
  • Documented and resolved metric which led to initiative.

Affiliations

  • Technology and Library Systems Interest Group (ITIG) - Gained experience with barcode cataloging software and self-service kiosks installation.
  • American Society of Safety Professionals
  • Rotary International
  • Association for Supply Chain Management (APICS)
  • National Digital Stewardship Alliance (NDSA) - Participated in case studies and workshops focused on digital content management.
  • Community Literacy Advocates Group - Participated in local outreach efforts to enhance literacy and education.
  • Toastmasters
  • Friends of the Library - Volunteered during book sale events to support the library’s funding efforts.
  • Project Management Institute
  • International Council of Nurses

Certifications

  • Certified in Project Management for Libraries from Beacon Labs
  • Library Technical Assistant Certification from Harbor & Co.
  • Certified Protection Officer (CPO)
  • Certified Business Analysis Professional (CBAP)
  • Certificate in Library Technology and Systems from Harbor & Co.
  • Certificate in Teaching with Technology in Libraries from Lakeside Partners
  • Cisco Certified Internetwork Expert (CCIE)
  • Module on Copyright in Libraries from Lakeside Partners
  • Approved Library Media Specialist Certification from Ohio
  • American Library Association (ALA) Basic Library Skills Certification

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