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Skills

  • Communications
  • Supervision
  • Administrative support
  • Processes and procedures
  • Circulation management
  • Task prioritization
  • Digital Resource Management
  • Customer service and inquiry resolution
  • Communication Protocol Development
  • Business operations

Work Experiences

  • Achieved reduction over 4 months.
  • Collaborated on collection development.
  • Collaborated with IT staff to improve online catalog functionality, resulting in a 31% increase in search accuracy.
  • Answered 11 phone calls per two years to assist customers.
  • Caught and corrected indexing errors.
  • Assisted patrons with the library's computer system and gave them instructions on how to log on to the Internet.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Achieved a 58% satisfaction rating.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Achieved resolution within several months.

Summaries

  • Undergraduate Library Assistant with 12 years of experience in customer service, program development, and interpersonal communications.
  • Accomplished in digital archiving and preservation.
  • Ability to work under high volumes.
  • Framework and program have a proven track record.
  • Analytical Library Assistant with experience in designing user surveys.
  • Customer service and assisting others with technological services are among the skills that this charismatic and personable library assistant possesses.
  • Quality assurance Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Adept in inventory management.
  • Knowledge of Asana in depth, as well as quality assurance and budget management abilities.
  • Motivating leader who has built and managed standard teams in the past.

Accomplishments

  • Assisted in the implementation of a new library catalog system, streamlining search functions and reducing the time spent by patrons finding materials by 26%.
  • Coordinated with student organizations to facilitate events in library spaces, increasing non-academic space reservations by 27% over 2023.
  • Designed a social media campaign to promote library resources, resulting in a 18% increase in study room bookings over metric.
  • Spearheaded a successful digital archiving project that brought over 10 historical documents online, improving public accessibility.
  • Organized author meet-and-greet events that drove a 78% increase in new library memberships over 7 months.
  • Created comprehensive training materials for new student staff regarding historical document preservation and circulation, leading to increased efficiency during onboarding.
  • Led a successful initiative to digitize course reserves, improving student access during remote learning periods by 19%.
  • Collaborated on expanding the library’s special collections, improving overall relevance and usage by 82% over 10 months.
  • Collaborated on collection development initiatives that led to a 29% increase in circulation by recommending high-demand and relevant materials.
  • Provided technical support to patrons and staff regarding program, resulting in a 19% reduction in unresolved support ticket escalations.

Affiliations

  • Volunteer, Historical Society Archives Digitization Project, 2023
  • Active Participant, Digital Humanities in Libraries Conference (DHL), 2020
  • Conference Speaker, Regional Library Management Symposium, 2017
  • Member, Society of American Archivists (SAA), 2015
  • Active Member, Beta Phi Mu Honor Society for Library and Information Science, inducted 2020
  • Volunteer Liaison, Campus Library Exhibitions and Event Planning, 2020
  • Recipient, PMP Certification in Library Studies, Vantage, 2019
  • Treasurer, Student Chapter of the American Library Association (ALA), 2015–2016
  • Volunteer, Local Public Library's Community Outreach Program, Phoenix, 2021
  • Attendee, Annual Austin Library Innovation Symposium, 2022

Certifications

  • Certified Public Accountant (CPA)
  • CompTIA A+ Technician
  • Digital Curation Certificate from the Society of American Archivists
  • Library of Congress Classification (LCC) Training Certificate
  • American Library Association (ALA) Library Support Staff Certification (LSSC)
  • ServSafe
  • Electronic Resources Management (ERM) Certification
  • American Academy of Financial Management (AAFM)
  • Cisco Certified Internetwork Expert (CCIE)
  • Project Management Professional (PMP)

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