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Skills

  • Project organization
  • Team Leadership
  • Hardware evaluation
  • Staff development
  • MS Office
  • Customer service excellence
  • Strong verbal communication
  • Operational improvement
  • Microsoft Excel use
  • Menu memorization

Work Experiences

  • Calibrated the instruments category and standard.
  • Achieved customer satisfaction scores of 68% or higher.
  • Achieved recognition in 2020.
  • Addressed timing issues with tact and effect.
  • Answered 7 calls per two years to help customers with their questions and concerns.
  • Was in charge of creating blueprints for new tool designs.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Oversaw the delivery of procedure project by method team, which resulted in procedure.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Created a new employee evaluation process that resulted in significant performance improvements.

Summaries

  • Capable of working long shifts while providing excellent service and fostering customer loyalty.
  • When managing multiple tasks at once and assisting customers, be professional and calm.
  • Smoothie Maker with 4 years of experience working in customer-focused foodservice establishments.
  • Advanced quality assurance and data analysis abilities from a seasoned metric professional.
  • 15 years of experience in Miscellaneous as a passionate food service expert.
  • Confident and self-directed worker with a keen eye for detail and a thorough understanding of Tableau usage.
  • Knowledgeable in blueprint reading and creation, as well as HubSpot safety.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Flexibility, dependability, and exceptional problem-solving abilities.

Accomplishments

  • Achieved a 25% increase in customer satisfaction and positive reviews by delivering high-quality and innovative smoothie recipes consistently.
  • Developed comprehensive training manuals that ensured smooth onboarding of new employees, improving team efficiency by cutting training time by 26%.
  • Created visually striking smoothies that increased customer engagement on metric and enhanced foot traffic by 4%.
  • Worked collaboratively with marketing and management teams to create smoothie promotions that increased sales by $3 over system.
  • Increased sales of organic smoothies by 33% after analyzing customer preferences and introducing new organic-based menu options.
  • Spearheaded an inventory management overhaul to better track ingredients, reducing stock shortages by 67% and ensuring always-available selections.
  • Trained new hires effectively on smoothie-building techniques and equipment handling, reducing training time by 72%.
  • Assured equipment cleanliness and reduced downtime by adhering to a strict maintenance schedule, lowering equipment malfunctions by 65%.
  • Introduced eco-friendly packaging options for smoothies, aligning with company sustainability goals, and reducing waste by 17%.
  • Collaborated with team of 18 in the development of category.

Affiliations

  • National Food Safety Association (NFSA)
  • Customer Loyalty Professionals Association (CLPA)
  • Food Safety Certification initiative Program
  • Certified Nutritional Health Coach CPA
  • Society of Women Engineers
  • National Association of Nutrition Professionals (NANP)
  • Society of Human Resource Management
  • National Restaurant Association
  • Hospitality Sales and Marketing Association International (HSMAI)
  • Jaycees

Certifications

  • CPR and First Aid Certification - Northwind
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Retail Management Certificate Northwind
  • Customer Service Skills Training - Cedar Works
  • Certified Public Accountant (CPA)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+
  • Apple Certified Associate (ACA)
  • Certified Mixologist in Non-Alcoholic Beverages - Summit Group
  • Safe Food Handling Certification - Arizona

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