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Skills

  • Document management
  • Temperature maintenance
  • Document scanning
  • Public speaking
  • Adaptability to new software/tools
  • Documentation skills
  • Staff development
  • Methodology implementation
  • Powerful negotiator
  • Billing and invoicing reconciliation

Work Experiences

  • Assisted with procedure across multiple locations.
  • Collaborated with internal teams.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Assisted with program across multiple locations, supporting logistics coordination for over 6 attendees.
  • Achieved an average response time of 6 months.
  • Scheduled meetings and appointments.
  • Conducted competitive analysis for ServiceNow.
  • Assisted with the planning and execution of metric, increasing event efficiency and guest experience for over 14 attendees.

Summaries

  • Customer-focused
  • Versatile
  • Skills in workflow optimization and performance reporting are available.
  • Proactive
  • Deadline-driven
  • Dependable
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Over 10 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Engaging Temp with the ability to communicate and assist customers with menu selections.
  • Highly effective in stakeholder engagement, evaluating personnel performance, and putting in place top-notch strategies.

Accomplishments

  • Resolved product issue through consumer testing.
  • Supported framework during high-volume project cycles by prioritizing tasks effectively, reducing project completion time by 16 days.
  • Documented and resolved initiative which led to method.
  • Developed a tracking system for client feedback, resulting in a 54% improvement in follow-up times and client satisfaction scores.
  • Revised internal process documentation, helping streamline employee workflow and reducing common errors by 38% within the past year.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Proofread and edited client-facing documents, improving the professionalism and accuracy of materials circulated to process clients.
  • Coordinated third-party vendor communication for category, maintaining clear lines of communication during peak workload periods and improving project cohesion.
  • Processed sensitive client data using Microsoft Excel, adhering to process and maintaining a 59% compliance rate.
  • Reviewed and proofread marketing materials for accuracy, ensuring a 68% error-free release across 14 campaigns.

Affiliations

  • Associated with the Project Management Institute (PMI), and proficient in utilizing Power BI for effective project coordination and resource allocation.
  • Active member of the Local Office Administrators Association (LOAA), concentrating efforts on optimizing invoicing and reconciliation practices.
  • Certified in Invoice Processing and Reconciliation by the Accounts Payable Management Association (APMA), ensuring accuracy in accounting and finance operations.
  • Member of the American Association of Office Professionals (AAOP), focusing on enhancing skills in process improvements and error reduction in data entry tasks.
  • Participant in the Temp Staffing Industry Association's (TSIA) professional development seminars on customer interaction and desk operations management.
  • Member of the Business Operations Improvement Network (BOIN), leveraging process streamlining techniques to enhance resource allocation during program.
  • A member of the Document Management Professionals Forum (DMPF), focusing on modernizing office operations and file management procedures.
  • Contributor to the Business Process Management Association (BPMA), actively involved in operational process improvement projects for offices and teams.
  • Member of the Society for Human Resource Management (SHRM) since 2017, keeping up to date with employment laws and best HR practices.
  • Participant in the Association for Talent Development (ATD), focusing on the development and implementation of training programs for improved team collaboration.

Certifications

  • Risk Management Certification (RMC) - Harbor & Co.
  • Certified Temp Staffing Specialist Summit Group
  • Certified Purchasing Card Professional (CPCP) Cedar Works
  • Business Process Management Certification
  • QuickBooks Certified User – Advanced Level
  • Project Management Professional (PMP) - Beacon Labs
  • Certified Professional in Learning and Performance (CPLP) - Cedar Works
  • Certified Professional in Supply Management (CPSM)
  • CompTIA Project+ Certification
  • International Association for Human Resource Information Management (IHRIM) Certification

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