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Skills

  • First Aid/CPR
  • Business process reengineering
  • Problem resolution
  • Operational improvement
  • Cross-functional collaboration
  • Documentation and control
  • Payroll and budgeting
  • Strategic planning
  • Process improvement
  • Relationship development

Work Experiences

  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Was in charge of billing, collection, and reporting for an office that generated over $18 per year.
  • Championed the implementation of Workday that enhanced real-time tracking capabilities, leading to a 26% improvement in customer satisfaction.
  • Collaborated cross-functionally with planning, sales, and customer service teams.
  • Was in charge of the CRM database, which included troubleshooting, maintenance, updates, and the creation of reports.
  • Used regular correspondence and scheduled status updates to communicate corporate objectives across all divisions.
  • Achieved delivery ahead of schedule.
  • Improved the organization's payment collection, AP/AR, deposit, and recordkeeping systems.
  • Developed a highly efficient administrative team through ongoing coaching and professional development opportunities.
  • Intervened between Hub Managers during arguments and diffused tense situations using budget management and cross-functional collaboration.

Summaries

  • With 12 years of Miscellaneous experience, I am a well-organized Administrative professional with excellent multitasking abilities.
  • Staff, resource, and day-to-day operations are well-coordinated by this expert.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Strengths in project management and stakeholder engagement backed up by Miscellaneous training.
  • Achieved 31% savings through contract renegotiations.
  • Miscellaneous administrative office management, related regulatory guidelines, and strategic planning certified CPA and Hub Manager.
  • Accomplished Hub Manager.
  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and trustworthy.
  • Achieved 64% improvement in delivery times.
  • Achieved $11 in savings through contract negotiations.

Accomplishments

  • Implemented route optimization strategies that cut fuel consumption by 59% while maintaining delivery targets.
  • Developed and implemented SOPs that reduced safety incidents by 59%, improving compliance with company safety standards.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed and implemented employee training programs that enhanced staff efficiency by 47%.
  • Collaborated with IT to introduce automation that reduced manual data entry errors by 53% and improved workflow efficiency.
  • Trained and mentored junior hub managers, increasing promotion rates among team members by 64%.
  • Enhanced cross-dock efficiency through reorganization, resulting in a 47% reduction in loading times.
  • Worked directly with suppliers to introduce just-in-time inventory practices, reducing warehouse storage costs by $9.
  • Pioneered the integration of SAP into day-to-day operations, enhancing reporting accuracy and decision-making capabilities.
  • Resolved product issue through consumer testing.

Affiliations

  • American Marketing Association
  • International Association of Administrative Professionals
  • American Society of Transportation & Logistics (AST&L)
  • International Council of Nurses
  • Freight Brokerage & Logistics Management Association (FBLMA)
  • Council of Supply Chain Management Professionals (CSCMP)
  • Material Handling Industry (MHI)
  • Chartered Institute of Logistics and Transport (CILT)
  • Lions Club
  • International Warehouse Logistics Association (IWLA)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Supply Chain Management Certificate—metric
  • Occupational Safety and Health Administration (OSHA) 30-Hour Certification
  • Kaizen Training Certification in Waste Reduction
  • Certified Transportation Broker (CTB)
  • CompTIA Network+
  • Google Certified Professional Cloud Architect
  • Certified Distribution Manager (CDM)
  • IATA Dangerous Goods Regulations (DGR) Certification
  • Certified Logistics Associate (CLA) Northwind

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