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Skills

  • Nursing staff workflows
  • Staff monitoring
  • Team leadership and coaching
  • Waitstaff training master
  • Staff assignments
  • Staff training
  • Staff assistance
  • Staffing oversight
  • Staff meetings
  • Project staffing

Work Experiences

  • Collaborated with category customers to determine their needs and deliver program service.
  • Assisted peers with conflict resolution.
  • Instructed participants on the goals, procedures, and safety considerations for each activity in order to ensure that all campers had a positive experience.
  • Assisted peers with conflict resolution during after-school programs, decreasing incident reports by 42% within 2022.
  • Balanced a part-time job.
  • Assisted with sports programs, ensuring safety and promoting a positive environment for participants during games and practices.
  • Assisted over 13 customers weekly at the checkout counter, ensuring payment accuracy and providing a friendly experience.
  • Gave clear instructions to activity and program participants in order to ensure their enjoyment and safety.
  • Transported ServiceNow to 6 months customer locations.
  • Assisted with sports programs.

Summaries

  • Ready to apply 14 years of experience to a new and difficult role.
  • Consistently achieved operational targets.
  • Collaborate effectively in groups to generate innovative ideas and solutions to complex problems.
  • Dedicated to providing excellent customer service.
  • Achieved a 68% improvement in team performance.
  • Costs were consistently reduced while profits were increased.
  • Achieved organizational goals.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Adept at running team-based projects.
  • Calm under pressure, consistently meeting customer service expectations and resolving issues promptly to enhance the shopping experience.

Accomplishments

  • Resolved product issue through consumer testing.
  • Provided mentorship to new team members, facilitating onboarding and reducing training times by 40%.
  • Actively maintained clean and organized work environments to adhere to store safety standards, reducing hazards by 80%.
  • Trained and supported customer checkout process for 18 daily customers, ensuring efficiency and customer satisfaction.
  • Presented at school/teen center events to promote teen programs, contributing to a 67% increase in enrollment for the semester.
  • Scheduled and led after-school activities, enhancing engagement for 6 teens per session.
  • Successfully balanced a part-time work schedule while maintaining a framework GPA, displaying advanced prioritization and time management skills.
  • Received recognition from management for demonstrating exceptional customer service, improving customer retention by 39%.
  • Assisted with the resolution of peer conflicts in after-school programs, resulting in a reduction of incident reports by 19% over 2022.
  • Organized and executed method at Phoenix, leading to an 79% increase in teen participation.

Affiliations

  • Jaycees
  • Junior Achievement USA
  • American Marketing Association
  • Tutor and Mentor for stakeholder engagement at standard
  • National Recreation and Park Association (NRPA)
  • International Association of Administrative Professionals
  • Program Debate Club Member
  • DECA (Distributive Education Clubs of America)
  • Volunteer at metric
  • Association of Information Technology Professionals

Certifications

  • Behavioral Youth Specialist Certification - standard
  • CompTIA Security+
  • Salesforce
  • First Aid, CPR, and AED Certified - American Red Cross
  • SHRM Certified Professional (SHRM-CP)
  • Customer Service & Relationship Management Certificate - Northwind
  • ServSafe Food Handler Certification, National Restaurant Association
  • Certified Volunteer Leader - Lakeside Partners
  • Emotional Intelligence Certification for Youths - Summit Group
  • Google Certified Professional Cloud Architect

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