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Skills

  • Restaurant process optimization
  • Beverage program development
  • Inventory management and control
  • Health code compliance auditing
  • Kitchen staff training and development
  • Menu engineering and pricing
  • Event programming and planning
  • Customer Retention Strategy
  • Team leadership and collaboration
  • Supervision

Work Experiences

  • Advised on the creation of a mobile-responsive restaurant website.
  • Achieved results within one year.
  • Achieved annual cost savings of $6.
  • Advised on the creation of a mobile-responsive restaurant website, resulting in increased reservations by 71%.
  • Analyzed key performance indicators and suggested data-driven improvements that increased profit margins by 47%.
  • Advised on seasonal menu planning.
  • Advised on beverage menu redesign, contributing to a 36% increase in bar sales over 17 months.
  • Achieved a 77% reduction in order preparation times.
  • Analyzed financial statements to identify underperforming departments, boosting profit margins by 43% over three years.
  • Achieved a 22% boost in profitability.

Summaries

  • Accomplished at managing cross-functional teams in complex restaurant rebranding efforts that led to a 71% increase in market share.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Category Management Analyst with extensive experience in financial, business development, and operations.
  • Coordinated the opening of 9 new locations.
  • Food and Beverage Consultant capable with a track record of improving Miscellaneous operations.
  • Achieved a 9% reduction in packaging expenses chainwide.
  • Leverage expertise in research and system enhancement to drive organizational improvements.
  • Analytical Food and Beverage Consultant well-versed in KPIs, helping businesses improve profit margins by 55% through targeted operational improvements.
  • Achieved results in just three years.
  • Collaborated directly with culinary teams to develop unique, high-margin menu items that boosted overall customer engagement and loyalty.

Accomplishments

  • Created new pricing model for menu items that increased profit margins by 50% on top-selling dishes.
  • Led menu redesign project, enhancing user accessibility and improving order accuracy using visual aids and digital components.
  • Revised beverage supplier contracts that saved the company process annually while maintaining premium product quality.
  • Designed and launched a happy-hour tapas menu which increased sales during off-peak hours by 33%.
  • Collaborated with team of 13 in the development of category.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved framework which led to metric.
  • Analyzed customer feedback and developed strategic solutions that increased positive online reviews by 39%.
  • Worked directly with sommeliers to refine a wine pairing menu, leading to a 21% increase in wine sales.
  • Restored operational efficiency by implementing HubSpot, reducing unnecessary spending and increasing table turnover by 15%.

Affiliations

  • American Beverage Licensees (ABL)
  • Foodservice Consultant Society International (FCSI)
  • International Franchise Association (IFA)
  • American Marketing Association
  • American Medical Informatics Association
  • Sustainable Food Trade Association (SFTA)
  • Institute of Food Technologists (IFT)
  • Global Food Safety Initiative (GFSI)
  • Food Marketing Institute (FMI)
  • Rotary International

Certifications

  • Customer Experience Management (CEM) Certification - Certified Customer Experience Professionals (CXPA)
  • Certified Specialist of Spirits (CSS) - initiative
  • ServSafe Food Protection Manager Certification
  • Sommelier Certification - Court of Master Sommeliers
  • Project Management Professional (PMP)
  • Certified Food and Beverage Executive (CFBE) category
  • Certified Foodservice Professional (CFSP) - North American Association of Food Equipment Manufacturers
  • BarSmarts Advanced Certificate - Brightline
  • Foodservice Management Professional (FMP)
  • Hospitality Financial and Technology Professional (HFTP) Certification

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