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Skills

  • Cost-reduction initiatives
  • Problem resolution
  • Foodservice technology implementations
  • Inventory management and control
  • First Aid/CPR
  • Procurement and cost-efficient sourcing
  • Menu engineering and pricing
  • Multidisciplinary Team Coordination
  • Kitchen staff training and development
  • Organization

Work Experiences

  • Achieved a 22% boost in profitability.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Analyzed financial statements.
  • Collaborated with metric customers to determine their needs and deliver framework service.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Internal systems were reviewed, and training plans were created to address areas that needed to be improved.
  • Used on-site observation and personal interviews to identify individual employee strengths.
  • Analyzed key performance indicators and suggested data-driven improvements that increased profit margins by 47%.
  • Achieved improvement over 4 months.
  • Restructured procedures in order to create and execute projects in collaboration with Food and Beverage Consultant.

Summaries

  • Astute consultant well-versed in staff training and kitchen development, helping to optimize team performance and cut turnover rates.
  • Achieved 38% savings on overheads annually.
  • Food and Beverage Consultant is a multi-talented Food and Beverage Consultant who is consistently rewarded for planning and operational improvements.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Collaborated directly with culinary teams to develop unique, high-margin menu items that boosted overall customer engagement and loyalty.
  • Boosted customer sentiment.
  • Achieved a 75% boost in customer retention.
  • Contributed to $16 in annual savings.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Strengths in stakeholder engagement and risk assessment backed up by Miscellaneous training.

Accomplishments

  • Designed and launched a happy-hour tapas menu which increased sales during off-peak hours by 33%.
  • Collaborated with IT to implement a POS integration improving sales tracking accuracy by 48%.
  • Analyzed customer feedback and developed strategic solutions that increased positive online reviews by 39%.
  • Developed training materials focused on guest interaction, with overall customer satisfaction improving by 38%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Worked directly with sommeliers to refine a wine pairing menu, leading to a 21% increase in wine sales.
  • Restored operational efficiency by implementing HubSpot, reducing unnecessary spending and increasing table turnover by 15%.
  • Led menu redesign project, enhancing user accessibility and improving order accuracy using visual aids and digital components.
  • Executed a market analysis to inform a revised wine list, which contributed to a 74% increase in beverage sales.
  • Resolved product issue through consumer testing.

Affiliations

  • Hotel and Catering International Management Association (HCIMA)
  • Association for Computing Machinery
  • Project Management Institute
  • Global Food Safety Initiative (GFSI)
  • Foodservice Consultant Society International (FCSI)
  • World Association of Chefs Societies (WACS)
  • Association of Information Technology Professionals
  • Sustainable Food Trade Association (SFTA)
  • International Association of Administrative Professionals
  • International Franchise Association (IFA)

Certifications

  • Certified Beverage Program Specialist - Northwind
  • Wine and Spirits Education Trust (WSET) Level 3 Award in Wines
  • Certified in Food Safety Management - National Environmental Health Association (NEHA)
  • Certified Hospitality Revenue Manager (CHRM) - American Hotel & Lodging Educational Institute
  • CompTIA Security+
  • Certified Specialist of Spirits (CSS) - initiative
  • First Aid/CPR Certified
  • Certified Hospitality Sales Professional (CHSP) - initiative
  • Responsible Alcohol Management Program (RAMP) Certification - Austin
  • Hospitality Financial and Technology Professional (HFTP) Certification

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