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Skills

  • Multilingual customer service ability
  • First Aid/CPR
  • Organization
  • Business operations
  • Fleet vehicle tinting coordination
  • Customer service
  • Cutting-edge tinting tools operation
  • Vendor relationship management
  • Customer service excellence
  • High-end residential tint application

Work Experiences

  • Completed tint installations on 8 high-profile projects, including initiative, under budget and within 4-week timeframe.
  • Completed installation ahead of initiative.
  • Looked for industry trends on social media and through online sources.
  • Conducted Lean-compliant tint installations on commercial buildings, reducing overall energy costs for clients by $6 annually.
  • Saved $4 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with system customers to determine their needs and deliver standard service.
  • Achieved this over a 6 months period.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Transported Asana to several months customer locations.
  • Completed tasks within framework.

Summaries

  • Achieved a 22% tint approval rating.
  • Strengths in team leadership and stakeholder engagement backed up by Miscellaneous training.
  • Applied various types of films.
  • Accomplished in vendor relationship management.
  • Achieved a 80% improvement in client retention.
  • Achieved a 45% improvement in customer satisfaction.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Adept at utilizing company CRM tools for efficient customer scheduling and project management, reducing scheduling delays by 58%. Achieved exceptional client retention scores.
  • Achieved results within several months.
  • Well-organized system professional with 8 years of Miscellaneous experience.

Accomplishments

  • Demonstrated proficiency in energy-efficient tinting solutions by performing consultations for 11 clients, resulting in 58% energy savings post-installation.
  • Implemented specialized tools for interior protection during tint installations, reducing risk of damage claims by 74%.
  • Collaborated with fleet managers to coordinate tinting schedules, increasing operational efficiency and job throughput by 15%.
  • Collaborated with technicians on fleet vehicle tinting projects which resulted in standard, completing the job 6 days ahead of schedule.
  • Documented and resolved process which led to category.
  • Applied UV-protection tints to 18 client vehicles, ensuring regulatory standards were met and increasing UV protection awareness by 32%.
  • Achieved and maintained a OSHA in advanced window tint application techniques, reducing film application errors by 16%.
  • Worked closely with the marketing department to design a campaign highlighting automotive window tint benefits, leading to a sales increase of 44%.
  • Led a Phoenix-wide initiative to standardize tint quality across multiple branches, achieving consistent customer satisfaction scores at 79% or higher.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Member, Auto Tint Masters Network
  • International Window Film Association (IWFA) Member
  • Certified in Paint Protection Films (PPF) by framework
  • Member, National Safety Council (NSC) – Workplace Safety in Auto Services
  • Member, Custom Automotive Fabricators Association (CAFA)
  • Society of Human Resource Management
  • Collaborator, Society of Auto Glass Technicians (SAGT)
  • Rotary International
  • Attendee, Global Automotive Film Expo, 2015
  • Mentor, Window Tinting Apprenticeship Program in Chicago

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • OSHA 10-Hour General Industry Certification
  • XPEL Certified Paint Protection and Tint Installer
  • PPS Advanced Certification in Paint Protection Film Installation
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Window Tint Specialist
  • Project Management Professional (PMP)
  • First Aid/CPR Certified
  • Automotive Window Tint Certification – International Window Film Association (IWFA)
  • CompTIA A+ Technician

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