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Skills

  • Medical office administration
  • Organization
  • Office Filing System Implementation and Maintenance
  • Outstanding Communication Skills (Verbal & Written)
  • Customer service in healthcare settings
  • Effective communication with healthcare providers
  • Documentation and Correspondence Preparation
  • Multidisciplinary Teamwork within a Healthcare Setting
  • Patient confidentiality management
  • Organizational Skills for Records Management

Work Experiences

  • Achieved results within 6 months.
  • Achieved expansion within the past year.
  • Assisted nursing staff with administrative tasks.
  • Avoided security breaches.
  • Awarded Outstanding Service Award for excellence in administrative duties.
  • Assisted in the transition of patient records to an electronic database, successfully reducing paper file dependency by 24%.
  • Awarded Excellence Award for excellence in administrative duties, recognized for increasing department efficiency by 39%.
  • Conducted meticulous review prior to submission.
  • Cut manual scheduling tasks by 29%.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Nursing Office Secretary with 7 years of successful team leadership and performance reporting experience.
  • Award-winning Nursing Office Secretary with 3 years of success in medical office administration, excelling in inventory management and budget oversight.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Adopted a more effective electronic filing system.
  • Proven experience in initiative and metric environments, as well as knowledge of provider requirements.
  • Capably managed an office supply budget of $17, leveraging cost-effective measures to ensure operational efficiency.
  • Dedicated to streamlining organizational procedures in order to improve office environments.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Accomplished in processing payments and reconciling accounts, overseeing financial records for 16 patients weekly and ensuring clinic profitability.

Accomplishments

  • Collaborated with team of 13 in the development of category.
  • Introduced cross-training among administrative staff, increasing team flexibility by 25% and reducing delays during peak patient hours.
  • Consistently achieved a 25% first-time insurance claim approval rate by conducting thorough pre-claim verifications.
  • Authored comprehensive office procedure manuals that standardized workflows, increasing accuracy and productivity across the administrative team.
  • Resolved product issue through consumer testing.
  • Helped navigate complex insurance policies for 16 patients per week, verifying coverage details with providers, ultimately reducing denials by 66%.
  • Updated patient and insurance records using Workday, reducing the occurrence of denied claims by ensuring all documentation was processed efficiently.
  • Streamlined patient registration processes, cutting average check-in times by 16% and improving front desk efficiency.
  • Reduced patient billing discrepancies by implementing a double-check system that decreased billing errors by 46% over 6 months.
  • Collaborated with nurses and physicians to develop a more effective process for patient discharge paperwork, reducing wait times by 26%.

Affiliations

  • Health Information Technology for Economic and Clinical Health (HITECH) Act Compliance Group
  • Toastmasters
  • Jaycees
  • American Association of Medical Assistants (AAMA)
  • American Society for Health Care Administration
  • Healthcare Administrative Professionals Group
  • National Association of Healthcare Access Management (NAHAM)
  • National Healthcareer Association (NHA)
  • Association of Medical Office Professionals (AMOP)
  • American Health Information Management Association (AHIMA)

Certifications

  • Basic Life Support (BLS) for Healthcare Providers
  • CompTIA Network+
  • Certified Professional in Healthcare Quality (CPHQ)
  • Project Management Professional (PMP)
  • Certified Business Analysis Professional (CBAP)
  • First Aid/CPR Certified by American Red Cross
  • HIPAA Privacy and Security Online Training Completion
  • Advanced Excel for Healthcare Administration Certificate
  • Healthcare Management/Administration Certification
  • CompTIA Security+

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