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Skills

  • Cordial
  • Customer consultation
  • Cosmetology
  • Salon order processing
  • Scalp treatments
  • Professional phone etiquette
  • Trend expert
  • Manicures and pedicures
  • Up-selling
  • Computer-literate

Work Experiences

  • Took care of the locker room, washing dirty towels and putting away stray slippers.
  • Studied advanced techniques in order to improve my proficiency and serve customers better.
  • Was in charge of inventorying, ordering, and stocking the salon's product line.
  • Styled hair for 10 large events, such as annual fashion shows and special hair expos over the course of two years.
  • Increased return customers by 14% through cutting, coloring and styling clients' hair with precision.
  • Kept a meticulous financial filing system.
  • Kept a regular client list of up to 6 repeat customers while also dealing with 17 walk-in customers on a daily basis.
  • Was in charge of transporting soiled linens to the laundry.
  • Increased my client base by 12% through direct referrals.
  • Used scissors, trimmers, clippers, razors, and brushes, resulting in a 16% customer satisfaction rate on over 9 customers.

Summaries

  • Capable Spa Concierge who can quickly resolve issues in order to boost customer retention and loyalty.
  • Front-office duties, such as scheduling appointments and greeting clients, are second nature to her.
  • Apprentice Hairdresser is a multi-talented Apprentice Hairdresser who is consistently rewarded for planning and operational improvements.
  • Client requests are known to be translated into personalized results.
  • Personable and engaging, with a strong desire to build long-term client relationships based on a flexible approach and consistent results.
  • Current hairstyles and trends are well-versed.
  • Talent for addressing customer concerns about their appearance and enhancing natural features.
  • Colorist with 18 years of experience in color correction and restorative treatments.
  • Familiar with data analysis and project management.
  • Ready to bring 5 years of experience and a challenging role to a new company.

Accomplishments

  • Applied progressive cutting and color techniques using professional tools to support salon in maintaining competitive service offerings.
  • Earned a Microsoft Excel diploma in 2021 and immediately began applying learned skills in a fast-paced, professional salon environment.
  • Scheduled appointments and managed daily salon calendar, helping decrease booking errors by 23%.
  • Demonstrated flexibility by assisting additional stylists during peak hours and high-traffic periods, helping maintain salon operational efficiency.
  • Resolved product issue through consumer testing.
  • Demonstrated expertise in method haircare products, encouraging sales and increasing retail revenue by 30%.
  • Collaborated with team of 11 in the development of method.
  • Developed and implemented proper customer care guides for post-service treatments, reducing follow-up service issues by 78%.
  • Documented and resolved method which led to category.
  • Supported the salon in boosting walk-in traffic by 85% through participation in community outreach events and styling demonstrations.

Affiliations

  • Featured Stylist Trainee at method
  • Volunteer Hair Stylist at metric
  • Annual Beauty Industry Conference Attendee at Columbus
  • Beauty Changes Lives Foundation Scholarship Recipient in 2022
  • Jaycees
  • National Cosmetology Association (NCA) Membership
  • International Salon and Spa Expo (ISSE) Participation
  • American Marketing Association
  • Association for Computing Machinery
  • International Hairdressing Training Academy (IHTA)

Certifications

  • Certified Master Colorist from Harbor & Co.
  • CompTIA Security+
  • Project Management Professional (PMP)
  • Certificate of Completion in Advanced Barbering from method
  • Microsoft Certified Systems Engineer (MCSE)
  • Hair Extension Specialist Certification from Northwind
  • Master Stylist Program Completion from framework
  • Balayage and Ombre Hair Color Certification from system
  • Certificate in Customer Experience for Beauty Professionals from Beacon Labs
  • Hair and Scalp Analysis Certification from Brightline

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