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Skills

  • Waxing service provider
  • Cosmetology
  • State Board Issued Esthetic License in Oregon
  • Facials and makeup applications
  • SAP software
  • Esthetics
  • Props understanding
  • Guest relations training
  • Scalp treatments
  • Customer buying habits

Work Experiences

  • Was in charge of all front-desk duties, including the upkeep of client files and lab data.
  • Completed basic styles for regular customers using my strong blowdrying and curling abilities.
  • Provided outstanding customer service and support to both walk-in and scheduled customers.
  • Refilled professional spa products as needed.
  • Provided over 8 daily customers with highly skilled and diverse salon services, such as cuts, color services, and extensions.
  • Completed inventory and restocking assignments as needed.
  • Quickly and courteously answered a high-volume, multi-line phone.
  • Clients' hair was shampooed, conditioned, and blow dried by me.
  • Maintained a polite demeanor when speaking on the phone with difficult guests.
  • Was in charge of inventorying, ordering, and stocking the salon's product line.

Summaries

  • With a background in retail sales and customer service, Apprentice Hairdresser.
  • Front-office duties, such as scheduling appointments and greeting clients, are second nature to her.
  • Hair washing, cutting, and coloring are all skills she possesses.
  • Exceptional at greeting customers, scheduling appointments, and making them feel at ease.
  • Customer service and communication skills are exceptional.
  • Master Cosmetologist with excellent technique and precision performing a variety of beauty services.
  • Stylist in high demand who excels at presenting products for video, photo shoots, and live demonstrations.
  • Through effective communication and active listening skills, a talented professional caters to the needs of clients.
  • Cross-functional collaboration, stakeholder engagement, and strategic planning are among his many talents.
  • Committed Apprentice Hairdresser with 12 years of experience designing custom styles for clients.

Accomplishments

  • Assisted lead stylists with detailed cut and color applications, including balayage, foiling, and root touch-ups, reducing service time by 66%.
  • Improved post-hair color care education for clients, reducing instances of scalp irritation and hair damage by 67%.
  • Hosted in-salon product demonstrations using procedure, increasing brand awareness and boosting product sales by 47%.
  • Built strong client relationships through individual consultations, helping develop repeat customers and fostering a 69% increase in customer satisfaction.
  • Proactively sourced feedback from 2 clients to drive continuous improvement of service quality, reflecting in an increase in positive reviews.
  • Collaborated with team members to produce promotional social media content, increasing salon visibility and reaching 15 new clients in 2019.
  • Resolved product issue through consumer testing.
  • Reduced times required for shampoo, condition, and blow-dry by 26% compared to average service time without impacting service quality.
  • Implemented more effective calendar and appointment management, leading to a 64% decrease in booking errors and scheduling gaps.
  • Documented and resolved method which led to category.

Affiliations

  • Member of Editorial Hairstyling Team in Chicago
  • Participation in category’s Sustainable Beauty Campaign Initiative
  • Attendee of Color Your World Workshops conducted by Ironclad Systems
  • Member of Specialized Training Program for Bridal Stylists
  • Lions Club
  • National Hairdressers’ Federation (NHF)
  • In-house Apprenticeship Program at system
  • Association for Computing Machinery
  • American Society of Safety Professionals
  • American Marketing Association

Certifications

  • Certificate in Customer Experience for Beauty Professionals from Beacon Labs
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Salesforce
  • Salon Management Certification from method
  • Advanced Blowout Techniques Certification from framework
  • Hair and Scalp Analysis Certification from Brightline
  • CompTIA Network+
  • Certified Master Colorist from Harbor & Co.
  • Google Certified Professional Cloud Architect
  • Certified Business Analysis Professional (CBAP)

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