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Skills

  • Team management
  • Budgets
  • Client-focused
  • CRM Systems
  • Operations management
  • Bilingual in Mandarin
  • Standard equipment
  • Contract negotiation/review/drafting
  • Credit and collections
  • Multi-Task Management

Work Experiences

  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Boosted customer experience.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Boosted visibility and foot traffic.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Oversaw the delivery of procedure project by standard team, which resulted in procedure.
  • Answered an average of 2 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.

Summaries

  • Awarded Innovation Award for top performance metrics.
  • Achieved recognition for quality.
  • Knowledgable in a variety of design and testing methodologies.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Design and development of successful metric embedded software applications in the past.
  • Possess an upbeat demeanor as well as the ability to maintain composure during peak periods.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Boosted engagement.
  • Well-versed in a variety of brews and known for interacting with people from all walks of life.
  • Adept at fostering relationships with local vendors.

Accomplishments

  • Designed and facilitated specialized coffee cupping sessions for customers, which led to a 28% increase in boutique coffee bean sales.
  • Implemented a new standard for inventory management, reducing stockouts and reducing surplus inventory by 68%.
  • Trained junior baristas in latte art and succeeded in raising overall customer appreciation feedback scores by 85%.
  • Exceeded sales targets for featured beverages by 58% in several months through excellent customer interaction and promotional efforts.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Revamped product display areas, significantly increasing impulse buys and raising daily revenue by 15.
  • Created custom training programs for seasonal staff, reducing onboarding time by the past year and maintaining high service standards consistently.
  • Developed a rotating menu featuring locally sourced ingredients, boosting local partnerships and increasing sales by 76%.
  • Worked closely with management to design a customer survey process, enabling data-driven improvements and boosting customer satisfaction by 52%.
  • Collaborated with the marketing team to develop targeted promotions, leading to a 62% rise in overall sales for the quarter.

Affiliations

  • Professional Coffee Makers Association (PCMA) Fellow
  • Rotary International
  • World Coffee Events (WCE) Competitor or Volunteer
  • American Culinary Federation (ACF) - Barista Guild Chapter
  • Society of Hospitality Professionals Chapter Member
  • Specialty Coffee Association (SCA) Certification
  • Coffee Quality Institute Evaluator Certification
  • Toastmasters
  • National Association of Social Workers
  • Small Business Culinary Association

Certifications

  • CompTIA Security+
  • Green Coffee Buyer Certification - Lakeside Partners
  • Project Management Professional (PMP)
  • HACCP Certification for Food Safety in Coffee Production
  • Q Grader Certification - Coffee Quality Institute
  • Certified Protection Officer (CPO)
  • SCA Coffee Sensory Program: Advanced
  • Customer Service and Emotional Intelligence in Hospitality - Lakeside Partners
  • CompTIA A+ Technician
  • Certified Public Accountant

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