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Skills

  • Process improvement
  • Customer retention strategies
  • Customer satisfaction
  • Time management skills
  • CRM Systems
  • Pet charting information
  • Communications
  • Product ordering
  • Microsoft Office
  • Quick learner

Work Experiences

  • Achieved top-tier customer reviews for 5 consecutive months.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Achieved 73% expansion in vegan sales.
  • Adhered to category standards.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Looked for industry trends on social media and through online sources.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Program helped me achieve $231,000.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Answered 16 calls per the past year to help customers with their questions and concerns.

Summaries

  • Adept at fostering relationships with local vendors, strengthening brand identity through ethically sourced ingredients and high-quality offerings.
  • Boosted engagement.
  • Boosted customer satisfaction by 27%.
  • Achieved a 38% reduction in ordering wait times.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Knowledgable in a variety of design and testing methodologies.
  • With a diligent and well-organized mentality, capable of processing payments, handling food, and meeting customer demands.
  • Head Barista with 3 years of successful workflow optimization and client relations experience.
  • Possess an upbeat demeanor as well as the ability to maintain composure during peak periods.

Accomplishments

  • Achieved an upsell rate of 51% by training staff to recommend premium coffee blends during customer consultations.
  • Ideated and implemented a customer loyalty program that increased repeat business by 48% within several months.
  • Pioneered the launch of a waste-reduction initiative that led to a 44% decrease in excess product and enhanced environmental impact.
  • Negotiated with 3 suppliers to bring down overall ingredient costs by 58%, increasing the cafe's profit margins.
  • Documented and resolved initiative which led to standard.
  • Collaborated with team of 14 in the development of category.
  • Drove social media engagement with new drink promotions, resulting in a 23% increase in foot traffic within three years.
  • Implemented a new standard for inventory management, reducing stockouts and reducing surplus inventory by 68%.
  • Developed and implemented a coffee education program that empowered baristas to better upsell, increasing high-margin product sales by 84%.
  • Resolved product issue through consumer testing.

Affiliations

  • Association of Information Technology Professionals
  • Association for Computing Machinery
  • Rotary International
  • Certified Barista Trainer via HubSpot
  • Project Management Institute
  • International Coffee Organization Participating Member
  • International Association of Administrative Professionals
  • Society of Women Engineers
  • World Coffee Events (WCE) Competitor or Volunteer
  • National Association of Catering and Events (NACE)

Certifications

  • Foodservice Waste Reduction Specialist Certification
  • Certified Public Accountant
  • Green Coffee Buyer Certification - Lakeside Partners
  • Specialty Coffee Association (SCA) Coffee Sustainability Program
  • SCA Coffee Sensory Program: Advanced
  • HACCP Certification for Food Safety in Coffee Production
  • Coffee Quality Control Certification - Specialty Coffee Association (SCA)
  • Apple Certified Associate (ACA)
  • Q Grader Certification - Coffee Quality Institute
  • First Aid/CPR Certified

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