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Skills

  • Heavy lifting
  • Relationship development
  • Financial records and processing
  • Tax preparation
  • Positive learning process
  • Customer needs assessment
  • Customer retention strategies
  • Proficiency in performance reporting
  • Music showcase training
  • Communications

Work Experiences

  • Cleaned and sanitized work areas every two years to prevent infections and maintain store professionalism.
  • Achieved significant savings.
  • Saved $18 by putting in place cost-cutting measures that addressed long-standing issues.
  • Boosted visibility and foot traffic.
  • Achieved 82% expansion in health-conscious sales.
  • Achieved results within the first 6 months of roll-out.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved Excellence Award recognition.
  • Made more than 3 batches of coffee per 6 months, keeping an eye on inventory levels to avoid empty machines during busy hours.

Summaries

  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Achieved results within two years.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Achieved results within the first 18 months.
  • Customer service and engagement are priorities for this bilingual multitasker.
  • Boosted customer satisfaction by 27%.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Adept at fostering relationships with local vendors, strengthening brand identity through ethically sourced ingredients and high-quality offerings.
  • Within Food and Beverage, senior Head Barista and outstanding performer in quality assurance and data analysis.

Accomplishments

  • Negotiated with 3 suppliers to bring down overall ingredient costs by 58%, increasing the cafe's profit margins.
  • Utilized conflict resolution techniques to mediate staff disagreements, preserving team morale and maintaining service quality.
  • Designed and facilitated specialized coffee cupping sessions for customers, which led to a 28% increase in boutique coffee bean sales.
  • Collaborated with the marketing team to develop targeted promotions, leading to a 62% rise in overall sales for the quarter.
  • Introduced a new system for digital orders during peak times, which contributed to a 16 increase in revenue in 2022.
  • Documented and resolved initiative which led to standard.
  • Achieved an upsell rate of 51% by training staff to recommend premium coffee blends during customer consultations.
  • Trained junior baristas in latte art and succeeded in raising overall customer appreciation feedback scores by 85%.
  • Implemented a new standard for inventory management, reducing stockouts and reducing surplus inventory by 68%.
  • Drove social media engagement with new drink promotions, resulting in a 23% increase in foot traffic within three years.

Affiliations

  • International Food & Beverage Management Association (IFBMA)
  • International Association of Administrative Professionals
  • Toastmasters
  • Regional Coffee Competitions Judge
  • Coffee Technicians Guild Enrollment
  • National Association of Social Workers
  • Latte Art Throwdown Competitor
  • National Coffee Roasters Guild Participation
  • Jaycees
  • Small Business Culinary Association

Certifications

  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Hospitality Supervisor (CHS) - process
  • Certified Public Accountant (CPA)
  • Certified Food Protection Manager (CFPM) - program
  • Customer Service and Emotional Intelligence in Hospitality - Lakeside Partners
  • Certified Trainer for Coffee by Barista Guild of America
  • Specialty Coffee Association (SCA) Barista Pathway Level II
  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician

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