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Skills

  • Security systems
  • Customer service excellence
  • Assisting clients with limited mobility
  • Supervision
  • Compliance with Local Transportation Regulations
  • Data management for trip logs and mileage
  • Route management
  • Insurance billing
  • Safety protocols
  • Communications

Work Experiences

  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Used the on-board computer to optimize routes and keep track of delivery times.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Collaborated with healthcare professionals.
  • Collaborated with healthcare professionals to minimize transport-related delays for patients needing urgent medical attention.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Accommodated 50% of last-minute ride requests.
  • Management recognized me for providing outstanding customer service.
  • Completed complex insurance billing procedures.
  • Adjusted to traffic trends.

Summaries

  • Looking for a new Driver position that rewards hard work and dedication.
  • Adept at managing multiple schedules at once with industry-leading trip efficiency. Reduced average route time by 47% in 2016 through efficient mapping software. Known for providing exceptional care to elderly clients throughout transportation.
  • Transportation aficionado who consistently delivers packages on time and in excellent condition.
  • Achieved a 31% reduction in cancellation rates.
  • Results-oriented Miscellaneous professional with client relations, workflow optimization, and process improvement strengths.
  • Non-Emergency Transportation Driver and team leader with 3 years of experience in program settings.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Achieved a 26% reduction in driving-related accidents.
  • Ability to recognize process issues and integrate initiative solutions to achieve method.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.

Accomplishments

  • Initiated flexible scheduling processes to accommodate client needs, increasing service capacity by 43% during high-demand periods.
  • Attended ongoing professional development courses (e.g., ITIL in Defensive Driving) to maintain leadership in safety and service excellence among the team of drivers.
  • Trained and onboarded 17 employees on customer service best practices, ensuring consistent patient-centered care across all drivers in 2016.
  • Led client safety briefings prior to departure to ensure clear communication of trip expectations, reducing in-transit incidents by 82% over 2015.
  • Ensured consistent operation of climate control within transportation vehicles for patients with specialized medical conditions, improving comfort and overall service satisfaction.
  • Awarded Employee of the Year for consistently excellent service and customer satisfaction during non-emergency transport services.
  • Exceeded fleet maintenance guidelines by coordinating scheduled servicing of over 7 vehicles at Cedar Works, ensuring operational readiness at all times.
  • Handled routine updates to electronic logging systems using Tableau, ensuring compliance with legal transportation regulations and minimizing potential penalties.
  • Collaborated with dispatch and operations teams to optimize route planning, decreasing average trip duration by 65% and increasing productivity by 7 completed jobs per day.
  • Implemented improvements to client interaction protocols to create an enhanced service experience, leading to a 37% rise in positive client feedback over the past year.

Affiliations

  • Certified in Ergonomically Safe Work Practices for Transportation Professionals
  • Certified, Passenger Assistance, Safety, and Sensitivity (PASS) Program
  • Certification, Safe Patient Transfer Techniques from category
  • Member, Accessible Transport Organization of Oregon
  • Certification, First Aid and CPR/AED from program
  • Member, American Public Transportation Association (APTA)
  • Certification, Drug and Alcohol Testing Awareness from metric
  • Member, National Safety Council (NSC) – Fleet Safety Division
  • Member, National Institute for Driver Behavior (NIDB)
  • Participant, Emergency Vehicle Operator Course (EVOC)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Drug & Alcohol Awareness Training for Drivers - Brightline
  • CPR and AED Training Certification - Brightline
  • Cisco Certified Network Associate (CCNA)
  • SAP Certified Application Associate
  • Wheelchair Securement and Safety Training Certification - NEMTA
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Medical Transport Specialist (CMTS) - NAEMT
  • Passenger Endorsement (P) Certification - category
  • ServSafe

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