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Skills

  • RFI Scanners
  • Safety protocols
  • Driving and transportation
  • Data management for trip logs and mileage
  • MS Office
  • Team management
  • First Aid/CPR
  • Compliance with Local Transportation Regulations
  • Client interaction protocols
  • Insurance billing

Work Experiences

  • Saved money by developing functional solutions to framework problems.
  • Demonstrated professional behavior with clients and their families in order to provide excellent customer service.
  • Had a pleasant interaction with customers in order to meet their needs and increase satisfaction.
  • Finished procedure of project, which resulted in standard.
  • Championed a safety-oriented driving culture.
  • Achieved reduction over one year.
  • Achieved a 26% reduction in customer complaints.
  • Collaborated with medical staff.
  • Coordinated with team members and kept my work schedule flexible.
  • Site evaluations, customer surveys, and team audits were all things I did.

Summaries

  • Non-Emergency Transportation Driver with stakeholder engagement and team leadership abilities.
  • Expert in standard with a strong aptitude for launched and coordinated.
  • Achieved a 26% reduction in driving-related accidents.
  • Strong technical skills and experience in risk assessment.
  • Risk assessment Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Tableau and Asana experts with exceptional interpersonal skills.
  • Non-Emergency Transportation Driver and team leader with 3 years of experience in program settings.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • System and process have a proven track record.
  • Looking forward to taking on a new challenge with a successful team.

Accomplishments

  • Resolved 17 customer complaints related to transportation services by promptly addressing issues and maintaining open communication channels.
  • Collaborated with dispatch and operations teams to optimize route planning, decreasing average trip duration by 65% and increasing productivity by 7 completed jobs per day.
  • Ensured consistent operation of climate control within transportation vehicles for patients with specialized medical conditions, improving comfort and overall service satisfaction.
  • Led client safety briefings prior to departure to ensure clear communication of trip expectations, reducing in-transit incidents by 82% over 2015.
  • Facilitated the timely transfer of 8 patients to medical facilities, ensuring smooth communication with healthcare providers to minimize delays and improve care coordination.
  • Utilized Microsoft Excel to monitor real-time traffic patterns, reducing overall trip times by 56% compared to previous solutions.
  • Managed transportation for patients under strict confidentiality agreements, safeguarding sensitive health data across 16 transport operations daily.
  • Reduced fuel consumption by proactively planning more efficient routes using metric, resulting in a 74% reduction in operating costs.
  • Assessed vehicle condition regularly by conducting pre- and post-trip inspections, ensuring compliance with state safety standards and prolonging vehicle viability.
  • Monitored and adjusted driving style in adverse weather conditions, reducing risk exposure and ensuring the safe delivery of services during seasonal fluctuations.

Affiliations

  • Graduate, Professional Transport and Logistics Management Program by Northwind
  • Certification, Drug and Alcohol Testing Awareness from metric
  • Recipient, 'Safe Driver' Award from initiative, 2023
  • Member, International Paratransit Transport Association (IPTA)
  • Participant, GPS and Route Optimization Workshop at Summit Group
  • Certificate, Non-Emergency Medical Transportation Driver Training, standard
  • Member, National Institute for Driver Behavior (NIDB)
  • Participant, Defensive Driving Program at system
  • Member, National Association of Medical Transport Management (NAMTM)
  • Certified, Passenger Assistance, Safety, and Sensitivity (PASS) Program

Certifications

  • Wheelchair Securement and Safety Training Certification - NEMTA
  • BASIC Badge Certification - FMCSA Safety Program
  • Certified Community Transit Manager (CCTM) - Community Transportation Association of America
  • CompTIA Network+
  • Vehicle Maintenance and Inspection Certification - ASE
  • Defensive Driving Certification - method
  • Transportation Safety Awareness Certification - OSHA
  • Certified Public Accountant (CPA)
  • Microsoft Office Specialist (MOS)
  • Certified Non-Emergency Medical Transportation Driver (C-NEMT) - NEMTA

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