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Collaborated daily with technicians.
Assessed rework estimates and insurance requests.
Calculated total repair costs.
Achieved a resolution rate of over 23%.
Achieved a 32% customer satisfaction rating.
Achieved 31% faster approval across multiple insurers.
Maintained 15% of automotive body repair labor sales using company-specified materials.
Solved standard issues, improved operations, and provided excellent customer service.
Assessed structural integrity and cosmetic flaws.
Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
2 years of experience.
Auto Collision Estimator is a hardworking Auto Collision Estimator who is dedicated to safety and efficiency.
Over 10 years of industry experience, demonstrated expertise in auto body repair and estimation.
Dynamic auto body professional with 8 years of industry experience and extensive auto body knowledge.
Clear understanding of data analysis and cross-functional collaboration as well as performance reporting training.
Auto Collision Estimator with an excellent track record of reducing comebacks to under 29%, by providing precise repair assessments and frame alignment analysis.
Boosted overall revenue.
Strong understanding of insurance protocols and industry best practices.
Collaborative Auto Collision Estimator.

Achieved a 79% reduction in average vehicle repair cycle time through optimized shop workflows and scheduling improvements.
Saved customers an estimated $6 in out-of-pocket repair costs through detailed claim reviews and insurance negotiation.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Successfully handled insurance disputes that resulted in an additional $6 in approved repair claim reimbursements.
Documented and resolved metric which led to procedure.
Improved collision center customer satisfaction ratings by 64% through proactive issue resolution and consistent repair updates.
Enhanced inventory management of parts, resulting in 29% reduction in part delays and faster repair completion.
Resolved complex customer repair issues that improved customer satisfaction rates by 63% year-over-year.
Reduced time spent on estimate revisions by 41% by utilizing detailed damage reports and high-quality imaging technology.
Trained and mentored junior estimators, resulting in improved accuracy and efficiency in repair estimate submissions.

Participated in PPG Refinish Quantum Lean Estimating Bootcamp
Automotive Service Association (ASA)
Automotive Management Institute (AMi) Collision Repair Estimator professional training
International Council of Nurses
Association of Information Technology Professionals
Certified First Network
American Welding Society (AWS) membership for advanced vehicle structural repair
Rotary International
Jaycees
ASE Continuing Education Program participation