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Skills

  • Process improvement
  • Process equipment
  • Business operations
  • Client relationship management (CRM) software
  • Strategic planning and analysis
  • Maintenance scheduling and monitoring
  • Policy and procedure adherence
  • Inventory control and procurement
  • Hospitality law and regulations
  • Vendor interaction

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Achieved Outstanding Service Award from Summit Group.
  • Covered guest check-ins and room turnover.
  • Oversaw the delivery of system project by program team, which resulted in initiative.
  • Cut repair response times by 83%.
  • Boosted offseason occupancy rates by 46%.
  • Collaborated with customer experience teams.
  • Conducted routine audits on services and room conditions, identifying areas of improvement to raise cleanliness standards and improve guest retention by 22%.
  • Conducted routine audits on services and room conditions.
  • Boosted non-room revenue by $17 per month.

Summaries

  • Adept at balancing long-term renovations with daily operations.
  • Determined recent graduate with a bachelor's degree in hospitality management.
  • Looking for a job in the hospitality industry where I can provide excellent service.
  • Achieved a 61% reduction in negative online reviews.
  • As a highly adaptable Hostel Manager with over 10 years of experience, developed and implemented targeted marketing campaigns that enhanced the hostel's brand visibility and increased bookings by 53% in the past year.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved 34% improvement in operational efficiency.
  • Within Miscellaneous, senior Hostel Manager and outstanding performer in project management and vendor management.
  • Achieved a 71% increase in direct engagements.
  • Adept at coordinating with housekeeping, front desk, and vendors.

Accomplishments

  • Transformed underutilized hostel amenities by integrating them into guest packages, contributing £3 in additional monthly revenue.
  • Successfully managed relationships with local vendors, reducing supply costs by 45% without compromising on service quality.
  • Orchestrated refurbishment projects, reducing downtime for maintenance activities by 73% and enhancing guest experience during peak seasons.
  • Developed and launched monthly community engagement events, driving local attendance and increasing hostel visibility by 78%.
  • Effectively managed partnerships with local tour operators, contributing £4 monthly income through structured referral programs.
  • Maintained high guest satisfaction scores, consistently above 32% through the effective management of guest feedback and proactive issue resolution.
  • Implemented regular customer satisfaction surveys, identifying key areas for development and increasing satisfaction by 25%.
  • Developed in-house training programs to upskill staff, leading to 12 promotions and reducing the reliance on external hires by 46%.
  • Hosted weekly events to build community engagement, resulting in an 59% increase in local guests booking accommodations.
  • Introduced innovative team-building programs for staff that improved communication and teamwork, reflected in 56% increased satisfaction scores.

Affiliations

  • Event Planners Association (EPA)
  • International Association of Administrative Professionals
  • Professional Convention Management Association (PCMA)
  • United States Tourism Organization
  • International Travel & Hospitality Association
  • Society of Women Engineers
  • National Association of Hospitality and Tourism
  • National Bed & Breakfast Association
  • Sustainable Hospitality Alliance
  • National Tourism Association (NTA)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Team Leadership and Collaboration in Hospitality Certificate
  • Certified Professional in Sustainable Tourism Practices
  • Certificate in Conflict Resolution and Mediation
  • COVID-19 Safety Compliance Certification for Hostels and Hospitality Managers
  • CompTIA Network+
  • Certified Professional in Hospitality Operations (CPHO)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Hospitality Financial and Technology Professionals (HFTP) Certification
  • Certified Property Maintenance Manager (CPMM)

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