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Skills

  • Regulatory compliance
  • Brand management
  • Relationship development
  • KPI tracking and performance metrics
  • Conflict resolution and mediation
  • Project organization
  • Budgets
  • Hospitality law and regulations
  • Guest accommodations
  • Team management

Work Experiences

  • Was in charge of the day-to-day operations of a brand new 2-room hotel with a staff of 11.
  • Created content that increased engagement.
  • Conducted regular safety drills.
  • Oversaw the delivery of system project by program team, which resulted in initiative.
  • Delivered personalized services for long-term guests.
  • Closed £5 in group reservations and leveraged industry connections to offer exclusive event packages, ensuring bulk bookings during non-peak times.
  • Created a maintenance schedule.
  • Collaborated with customer experience teams to deliver personalized services for long-term guests, resulting in an President's Club for customer service excellence.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Conducted routine audits on services and room conditions, identifying areas of improvement to raise cleanliness standards and improve guest retention by 22%.

Summaries

  • Boosted visibility.
  • Adept at forecasting revenue.
  • Strengths in budget management and project management backed up by Miscellaneous training.
  • Boosted offseason occupancy rates by 74% through innovative pricing models.
  • Within Miscellaneous, senior Hostel Manager and outstanding performer in project management and vendor management.
  • Achieved consistent operational efficiency.
  • Committed Hostel Manager with expertise in budget oversight, managing a $5 budget while enhancing service quality. Maximized efficiency through staff training and operational procedures.
  • Adept at coordinating with housekeeping, front desk, and vendors.
  • Budget oversight and compliance management.
  • Achieved 83% improvement in guest satisfaction ratings.

Accomplishments

  • Responded to reviews and feedback across multiple online platforms, increasing guest satisfaction rates by 16%.
  • Successfully managed relationships with local vendors, reducing supply costs by 45% without compromising on service quality.
  • Maximized hostel visibility by developing partnerships with standard, driving an increased footfall of 49%.
  • Negotiated with external vendors to secure competitive pricing for hostel supplies, reducing monthly overhead costs by 24%.
  • Reduced building maintenance expenses by implementing a preventative maintenance program, cutting repairs by 40% over 6 months.
  • Successfully led redesign efforts for an online booking portal, reducing guest booking times by 7 minutes and improving the user experience.
  • Collaborated with team of 18 in the development of category.
  • Orchestrated refurbishment projects, reducing downtime for maintenance activities by 73% and enhancing guest experience during peak seasons.
  • Resolved product issue through consumer testing.
  • Revamped operational procedures, reducing check-in processing times by 68% and improving guest satisfaction scores.

Affiliations

  • Society of Women Engineers
  • European Tourism Association (ETOA)
  • Association for Computing Machinery
  • American Marketing Association
  • Asian Pacific Hotel and Hostel Association
  • Freemason
  • Vacation Rental Managers Association (VRMA)
  • Project Management Institute
  • Small Luxury Hostels Organization
  • Travel and Tourism Research Association (TTRA)

Certifications

  • Certified Hotel Administrator (CHA)
  • Certified Public Accountant
  • Certified Hospitality Facilities Executive (CHFE)
  • Cisco Certified Network Associate (CCNA)
  • ServSafe
  • Certified Front Office Manager (CFOM)
  • Certified Guest Service Professional (CGSP)
  • CompTIA Network+
  • First Aid/CPR Certified
  • Airbnb Experience Host Certification

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