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Skills

  • Regulatory compliance
  • Communications
  • Training program development
  • Supervision
  • Customer feedback analysis
  • Operational improvement
  • Framework equipment
  • First Aid/CPR
  • Customer service
  • Process improvement

Work Experiences

  • Used previous supply needs and forecasted business levels to estimate required supplies.
  • Was in charge of the day-to-day activities of 3 employees in procedure establishment, fostering an inspiring environment to maximize employee satisfaction.
  • Oversaw a team of skilled kitchen workers who prepared and served meals.
  • Accomplished this within three years.
  • Implemented a process program and effectively managed employee errors, resulting in a 18% reduction in overall waste.
  • Coordinated between front-of-house and kitchen teams for smooth daily operations, cutting service delays by 58% during peak times.
  • Contributed to a Excellence Award-winning dining experience.
  • Coordinated between front-of-house and kitchen teams.
  • Accompanied seasonal menus.
  • Achieved a 23% reduction in errors.

Summaries

  • 32% of staff met or surpassed key performance metrics.
  • Food and Beverage Team Leader with 7 years of experience in metric industry who is attentive.
  • Achieved results within two years.
  • Experienced Food and Beverage Team Leader with a track record of building and motivating strong restaurant teams to assist 7 customers on a daily basis.
  • Hardworking Kitchen Supervisor dedicated to providing exceptional food to maximize guest satisfaction.
  • Achieved audit health and safety scores exceeding 43%.
  • Achieved cost savings of 62%.
  • Food and Beverage Team Leader has been certified.
  • Expert at cutting costs while improving overall customer satisfaction and closely monitoring employees to ensure best-in-class service.
  • Authored and enforced new operational policies that led to 33% fewer errors, improving overall service and customer satisfaction.

Accomplishments

  • Developed a staff incentive program that improved team morale and resulted in a 81% increase in customer satisfaction survey results.
  • Introduced a revised inventory tracking system using Salesforce, reducing food waste by 25% while improving cost forecasting.
  • Increased event bookings by 16% over 18 months by developing custom menu options and improving guest dining experiences.
  • Streamlined payroll processes for 10 employees, ensuring compliance with labor laws and reducing payroll errors by 57%.
  • Partnered with local food vendors to introduce new, seasonal items, contributing to a 44% growth in sales of locally sourced dishes.
  • Trained new hires on food safety procedures, earning the team OSHA and reducing foodborne incident claims by 76%.
  • Achieved budget targets consistently for 9 consecutive quarters by optimizing resource allocation and reducing overtime pay expenditures by 63%.
  • Reduced employee turnover rate by 42% by streamlining onboarding and training processes for new staff members.
  • Led team response during system, managing logistics for 14 guests with no service delays or complaints.
  • Collaborated with the marketing team to redesign the menu layout, increasing patron engagement with high-margin items by 76%.

Affiliations

  • Leading Food and Beverage Team through Hotel and Restaurant Management Society (HRMS)
  • National Conference of State Liquor Administrators (NCSLA) Training Program
  • National Restaurant Association (NRA) Member
  • Certified Guest Service Professional (CGSP) Designation Achieved
  • International Bartenders Association (IBA) Licensed Member
  • International Association of Administrative Professionals
  • Lions Club
  • International Council of Nurses
  • Hold a Certification in Food and Beverage Management by standard
  • Association for Computing Machinery

Certifications

  • Food Handler Certificate (State or County Department of Health Services)
  • Project Management Professional (PMP) - Project Management Institute
  • Restaurant Management Certificate (Cornell University or other equivalent institutions)
  • Apple Certified Associate (ACA)
  • Certified Hospitality Trainer (CHT) – American Hotel & Lodging Educational Institute
  • Certified Public Accountant
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Training Professional (CTP – International Society for Training and Development)
  • Introduction to Food and Beverage Operations (offered by category)
  • Project Management Professional (PMP)

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