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Skills

  • Regulatory compliance
  • Customer service
  • Customer feedback analysis
  • Process improvement
  • Customer service excellence
  • Employee performance evaluations
  • Time management and prioritization
  • First Aid/CPR
  • Communications
  • Diverse staff recruitment and onboarding

Work Experiences

  • Was in charge of the grill, stove, and oven, as well as cleaning all of the equipment after each shift.
  • Oversaw a team of skilled kitchen workers who prepared and served meals.
  • Contributed to a 84% increase in positive online reviews.
  • Boosted specialty menu sales by $9.
  • Prepared meals from scratch using authentic, well-known recipes to generate repeat business.
  • Authored comprehensive food and beverage policies, resulting in streamlined operations and a 78% reduction in errors.
  • Achieved a 23% reduction in errors.
  • Achieved certification in 2024.
  • Contributed to 47% year-over-year growth.
  • Achieved a cost reduction of $10 annually.

Summaries

  • Committed to improving customer experiences while lowering costs overall.
  • Within Miscellaneous, senior Food and Beverage Team Leader and outstanding performer in vendor management and risk assessment.
  • Achieved audit health and safety scores exceeding 43%.
  • Achieved 52% fewer errors.
  • Achieved repeat business.
  • With customers and team members alike, be upbeat and positive.
  • Adept at driving employee performance with a 80% of staff consistently meeting or surpassing key performance metrics through continuous mentorship.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Innovative dishes, effective leadership, and increased productivity have all been demonstrated in the past.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.

Accomplishments

  • Enhanced productivity by introducing a staff training program on time management and multitasking, improving kitchen output by 63% per day.
  • Collaborated with the marketing team to redesign the menu layout, increasing patron engagement with high-margin items by 76%.
  • Coached team members on new menu items and allergen awareness, resulting in increased menu knowledge and reducing food error incidents by 35%.
  • Improved beverage service efficiency by implementing a new POS system, leading to faster table turnover and a 77% reduction in order times.
  • Standardized menu presentation and plating techniques across all shifts, ensuring consistent quality and improving customer ratings by 44%.
  • Instituted new waste reduction initiatives including composting food scraps, resulting in a 52% decrease in landfill waste.
  • Led team response during system, managing logistics for 14 guests with no service delays or complaints.
  • Monitored and maintained compliance with health and safety regulations, achieving Six Sigma and zero health violations.
  • Directed daily front-of-house and back-of-house operations across peak service hours for a 2-seat venue, maintaining a 36% average customer satisfaction rate.
  • Designed a monthly training program focused on server-bartender teamwork, increasing complimentary upsell of drinks by 69%.

Affiliations

  • American Society of Safety Professionals
  • Member of the Foodservice Consultants Society International (FCSI).
  • Leadership in Hospitality and Restaurant Management from process
  • Conference Chair for 2017 Local Hospitality Expo
  • National Restaurant Association (NRA) Member
  • ServSafe Alcohol Certification for Beverage Service Compliance
  • American Marketing Association
  • Certified Hospitality Supervisor (CHS) - CPA
  • International Association of Administrative Professionals
  • Rotary International

Certifications

  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP)
  • ServSafe® Food Protection Manager Certification – system
  • Allergen Awareness Training (Accredited by metric, framework)
  • Alcohol Awareness Certification (TIPS or ServSafe Alcohol Certification)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant
  • Certified Meeting Professional (CMP) - metric
  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute
  • CompTIA Security+

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