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Skills

  • Filing and data archiving
  • Meeting minutes
  • Spreadsheet management
  • Sage 50 US
  • Business correspondence
  • Appointment setting
  • Customer and client relations
  • Presentation design
  • Document conversion
  • Database administration

Work Experiences

  • Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient.
  • Updated the program's program information in the tracking system.
  • Completed special projects on time and on budget, exceeding the goals of both the process department and the organization as a whole.
  • Prepared meeting minutes and edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support.
  • Improved customer service ratings by 4% by training 16 new employees on proper phone handling techniques.
  • Was in charge of all domestic and international travel arrangements and reservations, resulting in a 17% reduction in the company's travel expenses.
  • Identified and suggested improvements to existing processes in order to improve accuracy, efficiency, and service quality.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Took up to 12 calls per the past year and quickly redirected them.

Summaries

  • Student Council Secretary delivers key clerical support to internal teams, customers, vendors, and other stakeholders in an efficient and accurate manner.
  • Proven track record of updating offices and increasing overall productivity.
  • Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths.
  • Manages multiple projects at the same time with a high level of accuracy.
  • Customer service and conflict resolution skills are excellent.
  • Solid external and internal communication skills, as well as a thorough understanding of office automation procedures.
  • Ambitious Office Automation Clerk who knows how to use a variety of office support equipment, such as metric and initiative.
  • Dedicated to keeping track of program data, creating system reports, and workflow optimization.
  • Commended for cultivating a positive work culture by interacting with employees and customers cheerfully.
  • Student Council Secretary with 5 years of experience assisting with process program coordination and implementation.

Accomplishments

  • Championed student feedback that led to the approval of 9 new facilities and services, enhancing student life on campus.
  • Facilitated 12 diversity and inclusion initiatives, which improved student participation in council projects by 70% over one year.
  • Organized and facilitated council elections, increasing voter participation by 62% through new outreach and communication efforts.
  • Resolved internal conflict over initiative with timely communication and mediation, resulting in a more collaborative student council.
  • Co-developed and implemented a successful student suggestion box system that generated 4 ideas, 32% of which were implemented by the council.
  • Enhanced council efficiency by documenting workflows and standard operating procedures, leading to a 62% reduction in communication delays.
  • Organized a student advocacy group that worked closely with operations, resulting in method that improved services for underrepresented student groups.
  • Facilitated conflict resolution among council members during framework, resulting in a 44% improvement in team collaboration.
  • Tracked and analyzed proposals for student activities, enabling the council to prioritize projects more effectively and achieve framework.
  • Led the development and implementation of a communication plan that reached over 4 students, resulting in 67% increased engagement with council activities.

Affiliations

  • Model United Nations - Secretary General 2017
  • Local Council of Student Life and Activities initiative
  • American Medical Informatics Association
  • National Youth Council on Equity and Diversity
  • Advisory Group for School Policy and Student Voices
  • Student Government Association (SGA) – Secretary
  • Education Policy and Leadership Fellowship
  • Association for Supply Chain Management (APICS)
  • Toastmasters
  • High School Student Council Association

Certifications

  • Certified Nonprofit Professional (CNP)
  • Certified Professional Secretary (CPS)
  • Microsoft Office Specialist (MOS) Certification
  • CompTIA A+ Technician
  • Google Project Management: Professional Certificate
  • Leadership and Management Certificate Program by Summit Group
  • Fundamentals of Project Planning and Management by University of Virginia
  • Google Calendar and Scheduling Mastery Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Decision-Making for Managers category 2015

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