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Skills

  • Paperwork drafting
  • Records management
  • AP/AR proficiency
  • Social media content creation
  • Scheduling and calendar management
  • Employee timesheet processing
  • 5 WPM typing speed
  • Report development
  • Travel planning
  • Spreadsheet management

Work Experiences

  • Took up to 12 calls per the past year and quickly redirected them.
  • Completed forms, reports, logs, and records to expedite the processing of all human resources documentation.
  • Conducted extensive research using a variety of resources to assist professional staff with routine and special project tasks.
  • Provided excellent administrative support to office staff, promoting office operations excellence.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Accelerated decision-making.
  • Answered a multi-line phone system and transferred callers to the appropriate department or staff member by 7 ring.
  • Aided in the planning of the event, including travel and logistical arrangements.
  • Used quality assurance and performance reporting to quickly resolve metric issues, effectively reducing customer complaints by 16%.
  • Created a new data management system that reduced data retrieval time by 16%.

Summaries

  • Extensive data collection and extraction experience.
  • Offering 13 years of experience in customer relations management.
  • Ability to work independently or in a team environment with a self-motivated work ethic.
  • Dedicated Administrative Assistant with a strong track record of anticipating professional needs and proactively identifying and resolving issues.
  • Bringing 8 years of outstanding performance in related roles to the table.
  • Stakeholder engagement and project management are examples of areas of expertise.
  • Student Council Secretary is a dependable and enthusiastic Student Council Secretary with 9 years of front desk management experience.
  • Working with little to no supervision, responsible, punctual, and productive.
  • Capable of gathering and organizing specific data as well as converting documents into the desired formats.
  • Demonstrated ability to solve analytical problems and increase operational efficiency.

Accomplishments

  • Collaborated with team of 4 in the development of system.
  • Managed over 8 inquiries and questions from the student body, maintaining a 47% satisfaction rate in resolving issues promptly.
  • Led team collaboration efforts that achieved recognition for improving council efficiency, receiving framework for outstanding contributions to student governance.
  • Facilitated 12 diversity and inclusion initiatives, which improved student participation in council projects by 70% over one year.
  • Streamlined the process for gathering council member feedback, improving response rates by 65% and ensuring more precise decision-making.
  • Championed student feedback that led to the approval of 9 new facilities and services, enhancing student life on campus.
  • Delivered an advocacy campaign that resulted in the approval of procedure, benefiting over 2 students.
  • Enhanced council efficiency by documenting workflows and standard operating procedures, leading to a 62% reduction in communication delays.
  • Documented and resolved category which led to program.
  • Resolved internal conflict over initiative with timely communication and mediation, resulting in a more collaborative student council.

Affiliations

  • Local Council of Student Life and Activities initiative
  • Association for Supply Chain Management (APICS)
  • American Marketing Association
  • Student Advocacy and Education Policy Network
  • Student Government Association (SGA) – Secretary
  • Freemason
  • Students for Social Change Chicago
  • Society of Human Resource Management
  • Community Service Alliance 2021
  • Digital Literacy and Entrepreneurship Society (DLES)

Certifications

  • Certification in Public Speaking and Presentation Skills by Brightline
  • Google Calendar and Scheduling Mastery Certification
  • Introduction to Data Analysis using Excel by Rice University
  • Apple Certified Associate (ACA)
  • Business Writing Essentials by standard
  • Microsoft Certified Systems Engineer (MCSE)
  • Google Project Management: Professional Certificate
  • Google Certified Professional Cloud Architect
  • SHRM Certified Professional (SHRM-CP)
  • Secretarial and Administrative Assistant Diploma 2023

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