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Skills

  • Pneumatic activity expert
  • Troubleshooting expert
  • Strong team player
  • Training junior team members
  • Strong mechanical skills
  • Good communication skills
  • Diagnosing problems
  • Masonry work
  • Dependable and reliable
  • Bilingual Spanish/English

Work Experiences

  • Saved $3 by putting in place cost-cutting measures that addressed long-standing issues.
  • Preventative maintenance work orders were prepared and administered by me.
  • Made a porridge of catch basins, poured concrete, and sawed off asphalt.
  • Provided customers with accurate and detailed quotes prior to beginning work.
  • Used Asana to verify the functionality of program appliances and test completed work.
  • Cleaned gutters and cleared drains and downspouts.
  • Delivered excellent customer service.
  • Was able to maintain positive relationships with all of my clients.
  • Read, understood, and followed written instructions to the letter.
  • Provided precise measurements and estimates for all projects.

Summaries

  • Construction worker with a dependable and trustworthy nature.
  • Seasoned
  • Excellent problem-solving abilities.
  • Expert
  • Proactive
  • Service-driven
  • Within Construction, senior Appliance Repair Technician and outstanding performer in team leadership and data analysis.
  • Inside and out, we're experts at cleaning and conditioning vehicles.
  • Successful framework professional with 10 years of related Construction experience and a focus on team leadership.
  • Quality-conscious and deadline-oriented leader with exceptional skills in resolving complex problems and meeting cost and schedule goals.

Accomplishments

  • Developed and maintained a parts inventory database, streamlining repairs and reducing part order delays by 22%.
  • Testing: Inspected and tested machinery and equipment to diagnose machine malfunctions.
  • Managed completion of residential and commercial construction projects valued in excess of $12 million annually.
  • Reporting: Responsible for daily reporting on production equipment, including parts produced, downtime minutes, and any quality concerns.
  • Serviced a variety of commercial-grade appliances in high-traffic facilities, maintaining a 81% operational uptime for equipment.
  • Consistently surpassed performance targets by completing 5 service calls per week/month, maintaining top technician status.
  • Introduced advanced leak detection methods using QuickBooks, reducing refrigerant loss by 61% and contributing to greener service operations.
  • Reduced warranty claim rates by 23% through in-depth root cause analysis and implementation of early detection processes.
  • Designed a workflow automation that reduced after-service administrative time by 40% for the entire team, boosting on-site productivity.
  • Spearheaded a quality control initiative resulting in a 46% increase in device lifespan for frequently serviced appliances.

Affiliations

  • Association of Information Technology Professionals
  • Project Management Institute
  • National Association of Social Workers
  • Apprenticeship, Apprenticeship USA Program in HVAC and Appliance Repair 2015 with system
  • Associate Member, Bootcamp for Major Appliances Diagnostic and Repair Techniques 2016
  • Member, Association for Home Appliance Manufacturers (AHAM) – Advocacy and Workforce Development Initiatives
  • Lions Club
  • Society of Human Resource Management
  • Certified Member, National Fire Protection Association (NFPA) for Home and Commercial Appliance Safety Scrum Master
  • American Marketing Association

Certifications

  • Heat Pump Installation Certified
  • CompTIA Network+
  • Professional Service Association (PSA) Certified Appliance Technician
  • ServSafe
  • SHRM Certified Professional (SHRM-CP)
  • Advanced Troubleshooting & Diagnostics Certification - Tableau
  • HVAC Excellence Certification
  • Technician Excellence Certification (TEC) - Beacon Labs
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google Certified Professional Cloud Architect

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