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Skills

  • Employee hiring and retention
  • Customer service
  • Project Planning
  • Travel administration
  • Problem resolution
  • Staff collaboration
  • Process improvement
  • Physical therapy administration
  • De-escalation techniques
  • Organization

Work Experiences

  • Laundered items, changed sheets, and made the bed to keep the patients' bedroom clean.
  • Oversaw a wide range of services, including pet care, phone screening, shopping, and bill payment, in order to give clients more time with their families.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Kept the house clean and well-stocked, ran errands, managed laundry, and went grocery shopping once a week.
  • Identified specific needs and provided the highest level of care for the patient's well-being.
  • Addressed individual needs of clients.
  • Ran errands for customers, including grocery shopping and other essentials.
  • Adapted care approaches based on the individual needs of clients with co-occurring mental and physical disabilities, leading to framework.
  • Achieved full compliance with state and federal regulations following a successful onboarding audit of Microsoft Excel programs.
  • Achieved full compliance with federal regulations.

Summaries

  • Compassionate Direct Support Staff Member with a gentle touch and a caring attitude that emphasizes treating everyone with dignity and respect.
  • Strengths in vendor management and risk assessment backed up by Customer Service training.
  • Personal Assistant who is efficient and detail-oriented and has a proven track record of initiative and accuracy.
  • Friendly and personable, with a keen eye for detail.
  • Geriatric care specialist with experience providing companionship and direct assistance to clients with cognitive impairment.
  • Offering 13 years of experience in the program of industry.
  • Several years of experience assisting executives in high-stress, high-profile positions.
  • Bringing 11 years of experience in assisting chronically ill patients with daily living activities and household tasks.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Direct Support Staff Member is a multi-talented Direct Support Staff Member who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Utilized case management software to track client progress, enabling more effective service delivery and timely care adjustments.
  • Resolved product issue through consumer testing.
  • Developed and maintained individualized care plans for 5 clients with developmental disabilities, resulting in increased client engagement and satisfaction.
  • Reduced client behavioral escalations by 16% through de-escalation techniques and consistent emotional support.
  • Coordinated with family members to ensure holistic support, leading to standard in client satisfaction and care consistency.
  • Mentored junior staff on relationship-building techniques and care procedures, leading to a 82% improvement in client-staff interactions.
  • Developed and executed client behavior intervention plans that resulted in a 81% decrease in negative behaviors over the course of 6 months.
  • Supported case managers in coordinating client transitions by ensuring all necessary documentation and logistics were completed within the past year.
  • Provided crisis intervention for behavioral incidents, leading to a category in maintaining calm and productive environments.
  • Conducted regular safety training sessions for new hires, maintaining compliance with procedure and decreasing job-related safety incidents by 61%.

Affiliations

  • Toastmasters
  • Independent Living Skills Instructor Certification 2015
  • Direct Support Employee Association (DSEA)
  • Residential Care Providers Association
  • Freemason
  • Certified Nurse Assistant (CNA) Credential
  • Lions Club
  • Elder Care Professional Certification 2023
  • National Alliance on Mental Illness (NAMI)
  • Red Cross First Aid and CPR Certification (2020)

Certifications

  • Project Management Professional (PMP)
  • Certified Business Analysis Professional (CBAP)
  • Therapeutic Crisis Intervention for Workers/Professionals (TCI-W) Certification Lakeside Partners
  • Certified Personal Care Assistant (PCA) category
  • Child and Youth Care Worker Certification category
  • Certified Home Health Aide (CHHA) - procedure
  • Cisco Certified Network Associate (CCNA)
  • Certified Residential Medication Aide (CRMA) program
  • Certified Peer Recovery Specialist (CPRS) initiative
  • Certified Public Accountant

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