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Skills

  • Contract negotiation
  • First Aid/CPR
  • Regulatory compliance
  • Communications
  • MS Office
  • Stakeholder engagement
  • Customer service
  • B2B relationship management
  • Project organization
  • Service agreements

Work Experiences

  • Met sales and service targets of $3 by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Built and nurtured relationships with stakeholders at Brightline, closing $18 in contracts over three years.
  • Addressed each customer's needs and desires in order to make appropriate product recommendations.
  • Collaborated with C-level executives to create and implement a multi-year strategic plan focused on business expansion into the West Coast.
  • Assessed inventory and delivery requirements, then devised strategies to meet customer needs.
  • Championed the development of a new partnership model, driving 67% higher revenue from reseller channels in 2016.
  • Customers were informed about product benefits, information, and pricing, resulting in sales of $14.
  • Closed over $17 in sales, which included preparing contracts and processing order forms each one year.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Boosted international revenue by $3.

Summaries

  • Achieved $16 in sales.
  • Professional with cross-functional collaboration and performance reporting expertise who is organized and resourceful.
  • Building relationships, cultivating partnerships, retaining top accounts, and growing profit channels by establishing trust are all skills that I bring to the table.
  • Japanese is a bilingual individual who is fluent in both languages.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized for using ingenuity and creativity to meet and exceed sales, revenue, and profit targets.
  • Proactive Business Development Partner with 2 years of experience perceiving and addressing customers' needs to generate sales.
  • Achieved a 64% increase in monthly recurring revenue.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Talented sales representative with a proven track record of generating leads and over 13 years of experience.

Accomplishments

  • Resolved product issue through consumer testing.
  • Enhanced sales and business processes by implementing CRM tools that improved customer engagement by 43% year-on-year.
  • Directed a team of 9 business development associates, fostering collaboration that achieved 31% over target goals.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed a robust sales pipeline with 16% growth in net new clients by utilizing consultative sales methodologies.
  • Developed financial dashboards for business forecasting that increased the accuracy of revenue projections by 75%.
  • Ensured partnership success across 4 global regions by integrating risk management and operational continuity strategies.
  • Closed strategic deals with Fortune 500 companies, generating a recurring revenue stream of $4 while enhancing brand visibility.
  • Constructed and maintained long-term client relationships, increasing customer satisfaction scores by 41%, measured through NPS.
  • Managed a portfolio of 18 key accounts, improving long-term client retention rates by 70% and securing $16 in repeat business.

Affiliations

  • Business Networking International (BNI)
  • The Revenue Collective Chicago
  • Certified Strategic Alliance Professional (CSAP) by the Association of Strategic Alliance Professionals (ASAP)
  • Customer Success Association (CSA)
  • Society of Women Engineers
  • International Association of Administrative Professionals
  • Strategic Account Management Association (SAMA)
  • Association for Computing Machinery
  • American Medical Informatics Association
  • Professional Association for Customer Engagement (PACE)

Certifications

  • Salesforce Certified Administrator - Salesforce, 2020
  • Certified Strategic Alliances Professional (CSAP) - Association of Strategic Alliance Professionals (ASAP)
  • Project Management Professional (PMP)
  • Cisco Certified Network Associate (CCNA)
  • ServSafe
  • Certification in Pricing Strategy - initiative
  • Apple Certified Associate (ACA)
  • Value-Based Selling Mastery – RAIN Group
  • Salesforce
  • SHRM Senior Certified Professional (SHRM-SCP)

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