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Skills

  • Customer retention and acquisition
  • First Aid/CPR
  • Customer persona identification
  • KPI Tracking and Reporting
  • Inventory shrinkage auditing
  • Marketing strategy
  • Multi-tasking and Time Management
  • Customer satisfaction improvement strategies
  • MS Office
  • Supervision

Work Experiences

  • Achieved 46% higher employee-customer interaction ratings.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Assisted the store manager in budget planning.
  • Coached a 8-person sales team on how to use effective sales techniques and provide excellent customer service.
  • Put in place daily operating procedures to keep the store clean, well-stocked, and organized.
  • Addressed employee performance issues.
  • Allocated resources effectively.
  • Marked down clearance items and moved merchandise to its proper location in the store.
  • Achieved a 52% error reduction.
  • Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends.

Summaries

  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Assistant Counter Manager focused on employee performance development.
  • Analytical thinker specializing in identifying underperforming areas and creating action plans that yield 42% improved performance metrics.
  • Adjusted inventory strategies.
  • Assistant Counter Manager skilled in resolving escalated customer complaints, fostering positive relationships that drive recurring business and long-term loyalty.
  • Analytical thinker specializing in identifying underperforming areas.
  • Astute Assistant Counter Manager who is dedicated to providing excellent customer service and assistance.
  • Assistant Counter Manager is a multi-talented Assistant Counter Manager who is consistently rewarded for planning and operational improvements.
  • Assistant Counter Manager with 7 years of experience supervising employees in process environments.
  • Willing to put workflow optimization knowledge to work for a well-established company in the Beauty and Spa sector.

Accomplishments

  • Managed vendor relationships to ensure timely deliveries and optimized stock replenishment; maintained a consistent 26% stock availability rate.
  • Streamlined daily operations by automating inventory reports, reducing manual reporting errors by 80%. Achieved faster reordering cycles alongside senior management.
  • Mentored team members on handling objections and upselling techniques, resulting in a 48% rise in average basket size per customer.
  • Delivered monthly performance presentations to upper management, receiving positive feedback and contributing to strategic planning for upcoming sales periods.
  • Established a weekly KPI dashboard for sales associates which facilitated a 50% improvement in transparency on performance targets.
  • Resolved product issue through consumer testing.
  • Assessed competitor’s sales strategies and introduced competitive pricing models; resulted in a 52% improvement in market share during the past year.
  • Collaborated with senior leadership to recalibrate sales targets, achieving 29% of quarterly financial goals within the first 6 months.
  • Supported seamless transitions of counter displays during new product launches, leading to a 30% uplift in featured product sales.
  • Initiated quarterly staff sales contests, which resulted in a 23% increase in daily transactions compared to previous months.

Affiliations

  • Society of Women Engineers
  • Rotary International
  • Society of Cosmetic Chemists (SCC) - Affiliate
  • Graduate of Retail Leadership Program - Beacon Labs
  • Institute of Professional Sales - Member since 2024
  • International Retail Visual Merchandising Council (IRVMC)
  • American Association of Franchisees and Dealers (AAFD)
  • Professional Certification in Sales Leadership - Vantage, 2019
  • Customer Service Institute of America (CSIA)
  • Association for Computing Machinery

Certifications

  • Certified Public Accountant
  • Certified Business Analysis Professional (CBAP)
  • Certified Business Manager (CBM) - system
  • Certified Merchandising Specialist (CMS) – Vantage
  • Project Management Professional (PMP)
  • Certified Specialist in Retail Inventory Management - program - 2022
  • Certified Inventory Control Specialist - metric - 2022
  • Merchandising and Space Planning Certification - Lakeside Partners - 2022
  • Business Communication and Leadership Certification - Vantage - 2015
  • Apple Certified Associate (ACA)

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