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Skills

  • Care team collaboration
  • Patient needs assessment
  • Medical terminology knowledge
  • Shipping procedures understanding
  • Service standard compliance
  • Care plan development
  • Key stakeholder relationship building
  • International sales support
  • Training development aptitude
  • Budget-conscious care coordination

Work Experiences

  • Ensure that customers and internal departments are properly communicated with.
  • Contributed to $14 in annual store sales per several months.
  • Facilitated standard orders and ensured that they were completed accurately in order to meet tight deadlines.
  • Created and maintained a detailed database to develop promotional sales.
  • Provided primary customer support to internal and external customers in a fast-paced environment.
  • In the top 10% of employees for successful spearheaded.
  • Educated employees on company procedures and services.
  • Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information.
  • Kept up to date on product and service changes.
  • Recommended, selected, and assisted in locating and obtaining out-of-stock product based on customer requests.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Very knowledgeable about Tableau, as well as system competitors and offerings.
  • QuickBooks and framework techniques have been taught to me.
  • Customer Service Representative with exceptional oral and written communication, active listening, and problem-solving abilities.
  • Care Connector is a service-oriented Care Connector with unrivaled customer service, task prioritization, and time management skills.
  • Facilitate positive experiences by providing excellent customer service and quickly resolving complaints and issues.
  • Care Connector with 10 years of experience in dealing with customer requests and concerns.
  • Care Connector who is well-versed in dealing with difficult customer issues and promoting positive outcomes.
  • Competent Care Connector with a desire to exceed sales targets and establish long-term customer relationships.
  • Empathy, dependability, and enthusiasm for customer satisfaction.

Accomplishments

  • Facilitated communication between healthcare providers, specialists, and insurance companies to resolve claim denials, resulting in successful approvals valued at $9.
  • Executed a care planning tool integration that enhanced provider response times and reduced delays in initiating patient care by 39%.
  • Utilized EMR Microsoft Excel to monitor patient outcomes and progress, achieving a 63% improvement in care plan adherence.
  • Co-led a cross-functional care coordination team that focused on improving post-discharge outcomes, lowering readmission rates by 68% within 18 months.
  • Led a patient outreach initiative that enhanced patient adherence to treatment plans, increasing follow-up appointment attendance by 64%.
  • Optimized patient follow-up processes, leading to achievement of 56% increase in routine care visits among chronic disease patients.
  • Streamlined the intake and referral process for new patients, cutting onboarding times by three years and improving patient retention by 29%.
  • Coordinated recovery care for patients transitioning from inpatient to outpatient services, ensuring a 18% reduction in care gaps post-discharge.
  • Used data from patient surveys to improve service delivery, achieving an increase in overall patient experience satisfaction by 85%.
  • Collaborated with community organizations to expand patient access to nutritional services, increasing program participation by 44%.

Affiliations

  • American Society of Safety Professionals
  • Commission for Case Manager Certification (CCMC)
  • American College of Healthcare Executives (ACHE)
  • Society of Human Resource Management
  • National Patient Advocate Foundation (NPAF)
  • Association for Computing Machinery
  • Jaycees
  • International Association of Administrative Professionals
  • National Wellness Institute
  • American Medical Informatics Association

Certifications

  • Accredited Case Manager (ACM) Certification
  • CompTIA Network+
  • Certified Nursing Assistant (CNA) from framework
  • Certified Medical Assistant (CMA) from system
  • SHRM Certified Professional (SHRM-CP)
  • Apple Certified Associate (ACA)
  • ServSafe
  • Certified Public Accountant (CPA)
  • Certified Utilization Management (CUM) Specialist
  • Certified Telehealth Coordinator (CTC) from Brightline

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