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Skills

  • Client onboarding best practices
  • Organization
  • Multi-line phone proficiency
  • Workflow Optimization
  • Continuous process improvement
  • Communications
  • Database management
  • 6 WPM typing speed
  • Time management
  • Deadline management

Work Experiences

  • Collaborated with IT teams to design a new CRM system.
  • Captured and distributed key action items.
  • Was the finance, IT, and marketing departments' corporate liaison.
  • Conducted regular staff meetings.
  • Approved contract agreements.
  • Was in charge of data tracking, documentation, client correspondence, and office operations.
  • Was in charge of ordering and distributing office supplies while staying within a set budget.
  • Coordinated department schedules and workloads.
  • Achieved cost savings of 19%.
  • Boosted project delivery times by 61%.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • 12 years of experience in enhancing workflow efficiency.
  • Accomplished in developing and maintaining executive schedules using central databases, with zero missed engagements over a several months period.
  • Achieved zero missed engagements over a two years period.
  • Talented Administrative professional with background in accounting and finance. Extensive knowledge of AR/AP, Microsoft Excel and QuickBooks software. Leveraging 3 years of excellence in framework settings and Six Sigma competencies.
  • Reviewing and assessing processes, as well as implementing continuous improvement initiatives to streamline office operations, is a strong suit.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Reliable secretary with prior front-desk experience, including scheduling and record-keeping.
  • Achieved a 20% gain in task delivery speed.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Provided technical and administrative support during the deployment of new database software, achieving a 50% reduction in data entry errors.
  • Contributed to the submission of 14 successful corporate proposals, securing $12 in new business opportunities.
  • Served as the point of contact for 4 global partners and facilitated the organization of virtual meetings, enhancing cross-border communication.
  • Optimized office space planning, facilitating the relocation of 3 team members and improving workspace efficiency by 23%.
  • Led the development and implementation of a company-wide training initiative that resulted in a 43% increase in employee skill proficiency within 18 months.
  • Improved document management by digitizing archived records, saving 65% in physical storage costs and making retrieval faster.
  • Created and refined a comprehensive onboarding manual, reducing training time for new hires by several months, resulting in a 68% improvement in integration efficiency.
  • Resolved product issue through consumer testing.
  • Implemented a corrective plan for timesheet discrepancies, achieving a reduction in manual errors by 73%.
  • Reduced project timeline lag by enhancing project coordination tools, delivering completed projects 18 months ahead of schedule.

Affiliations

  • Project Management Institute
  • International Association of Administrative Professionals
  • International Council of Nurses
  • Institute for Supply Management (ISM)
  • National Contract Management Association (NCMA)
  • Lessonly LMS - Learning Management Software User Group
  • International Association of Administrative Professionals (IAAP)
  • Council of Supply Chain Management Professionals (CSCMP)
  • American Society of Administrative Professionals (ASAP)
  • Certified Supply Chain Management Association (CSCMA)

Certifications

  • Certified Administrative Professional (CAP) – International Association of Administrative Professionals
  • Certified Cost Estimator/Analyst (CCEA) - International Cost Estimating and Analysis Association
  • Change Management Practitioner Certification - APMG International
  • Certified Professional in Talent Development (CPTD) - system
  • CompTIA Network+
  • SHRM Certified Professional (SHRM-CP) - Society for Human Resource Management
  • Apple Certified Associate (ACA)
  • Digital Marketing Certification - HubSpot Academy
  • Project Management Professional (PMP)
  • Certified ScrumMaster (CSM) – Scrum Alliance

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