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Skills

  • Cash register operation and reconciling sales
  • Conflict resolution and customer satisfaction
  • Catering services coordination
  • High-volume food preparation
  • Customer traffic pattern monitoring
  • Operational improvement
  • Organization
  • Inventory control and waste reduction
  • Complaint management and follow-up
  • Process improvement

Work Experiences

  • Achieved results in 6 months.
  • Achieved 57% payment accuracy.
  • Washed, peeled, and cut a variety of fruits and vegetables to prepare for serving.
  • Collaborated with vendors and delivery personnel to ensure timely food product deliveries, reducing supply shortages by 21% over 6 months.
  • Awarded standard.
  • Collaborated with the app ordering team to ensure in-store pickup orders were fulfilled before set times, reducing customer complaints by 25%.
  • Prepared food in batches using standard recipes.
  • Boosted sales by $11 per day.
  • Assisted in serving an average of 18 customers per shift by quickly preparing orders and following strict cleanliness standards.
  • Achieved greater staffing flexibility.

Summaries

  • Motivated Food Service Worker who is used to following recipes to the letter when preparing food ingredients and dishes.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Balanced the needs of multiple customers.
  • Dedicated to providing nutritious food to patients in need.
  • Strategic planning and data analysis are precise and quick at preparing ingredients.
  • Takes orders, fills special requests, prepares food, and cross-functional collaboration with ease.
  • Keep the kitchen and framework areas clean and tidy at all times.
  • Added $11 in monthly revenue.
  • Professional who is conscientious and self-directed and excels at working quickly and independently.
  • Anticipated customer flow patterns.

Accomplishments

  • Resolved product issue through consumer testing.
  • Effectively cross-trained team members on both front-of-house and back-of-house procedures, achieving complete shift flexibility.
  • Introduced energy-efficient appliances in the kitchen, leading to 83% reduction in energy consumption and operational costs in one year.
  • Provided comprehensive food service assistance during large-scale events with attendance exceeding 14, ensuring smooth and timely service.
  • Pioneered a waste reduction program in the food court, cutting overall waste output by 27% over three years.
  • Introduced new customer interaction strategies, leading to a 49% improvement in customer satisfaction ratings on surveys.
  • Implemented a rotating cleaning schedule to ensure all equipment met health and safety standards, contributing to a Innovation Award in 2016.
  • Implemented new healthier snack options in response to customer feedback, increasing sales by 81% in the past year.
  • Devised strategies to improve nutritional value in meal options for health-conscious customers, increasing purchase rates by 32%.
  • Collaborated with team of 8 in the development of category.

Affiliations

  • Rotary International
  • Lions Club
  • Society for Hospitality and Foodservice Management (SHFM)
  • Freemason
  • Retail Foodservice Management Association
  • American Medical Informatics Association
  • American Culinary Federation's Fundamentals Certification
  • Hospitality Financial and Technology Professionals (HFTP)
  • Food Court Management Certification
  • Council of Hotel and Restaurant Trainers (CHART)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Apple Certified Associate (ACA)
  • Retail and Food Service Card from standard
  • Introduction to Digital Ordering and Fulfillment Systems Certificate
  • Customer Satisfaction and Complaint Resolution (Level 1 Certification)
  • Health and Environmental Safety Compliance Certified
  • Basic Life Support (BLS) Certified by Lakeside Partners
  • CompTIA A+ Technician
  • Food Allergy Awareness Certification
  • Certified Public Accountant

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