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Skills

  • Hospital operations
  • Multi-tasking in high-pressure situations
  • Inventory control and waste reduction
  • MS Office
  • First Aid/CPR
  • Food display management
  • Daily Sales Performance Tracking
  • Staff performance evaluation
  • High-volume food preparation
  • Customer service

Work Experiences

  • Cleaned the walls, fans, and drains in the bakery coolers, display cases, and work area.
  • Achieved 33% compliance.
  • Achieved results in 6 months.
  • Assisted in serving an average of 18 customers per shift by quickly preparing orders and following strict cleanliness standards.
  • Collaborated with the kitchen and management to maintain a standardized menu offering that helped reduce food waste by 66%.
  • Prepared cooking supplies, ingredients, and workstations when opening and closing the kitchen.
  • Achieved 57% payment accuracy.
  • Quickly distributed food to the wait staff in order to provide excellent customer service.
  • Achieved greater staffing flexibility.
  • Collaborated with the store’s graphic designer.

Summaries

  • Achieved 29% inspection ratings.
  • Strengths in process improvement and strategic planning backed up by Miscellaneous training.
  • Within Miscellaneous, senior Food Court Assistant and outstanding performer in workflow optimization and client relations.
  • With 4 years of experience serving initiative food, capable Food Court Assistant.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • When managing multiple tasks at once and assisting customers, be professional and calm.
  • Achieved a 54% improvement in order delivery times.
  • Adept at training new hires on POS systems.
  • Strategic planning and data analysis are precise and quick at preparing ingredients.
  • Boosted sales by $4 through personalized customer recommendations.

Accomplishments

  • Maintained continuous replenishment of food stations, ensuring fresh Power BI availability every three years, while adhering to food safety standards.
  • Pioneered a waste reduction program in the food court, cutting overall waste output by 27% over three years.
  • Collaborated with kitchen staff to review product expiration dates, reducing food waste by 42% over two years.
  • Trained team members on customer service best practices, helping the store achieve Employee of the Year for service excellence in 2017.
  • Organized a promotional event for new seasonal menu items, boosting customer engagement and increasing sales by 71%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Assisted in organizing special holiday menu offerings, managing orders that led to a 15% revenue increase during the standard period.
  • Leveraged Jira to streamline the order taking process, improving order accuracy and reducing customer complaints by 19%.
  • Spearheaded a customer loyalty program, increasing repeat business by 42% within three years.
  • Led a food safety audit and successfully ensured compliance with all method, resulting in a 49% reduction in food handling violations.

Affiliations

  • Jaycees
  • Association for Supply Chain Management (APICS)
  • Society of Women Engineers
  • Foodservice Leadership Council
  • Association of Information Technology Professionals
  • American Marketing Association
  • Freemason
  • American Bartenders School
  • International Association for Food Protection (IAFP)
  • Professional Catering Association

Certifications

  • Certified Customer Service Professional (CCSP)
  • Certified Personal Hygiene Best Practices Certificate
  • Certified Public Accountant (CPA)
  • Certificate in High-Volume Operational Safety Management
  • Certified in the Art of Menu Presentation by Beacon Labs
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Business Analysis Professional (CBAP)
  • COVID-19 Awareness Training for Foodservice Workers
  • Customer Satisfaction and Complaint Resolution (Level 1 Certification)
  • National Restaurant Association Food Handling Certificate

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