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Skills

  • Continuous quality improvement (CQI)
  • Data entry and analysis using EHR systems
  • Chronic disease management
  • Wellness services
  • Healthcare resource stewardship
  • Interdisciplinary team collaboration
  • Drug inventory management
  • Compliance with HIPAA and healthcare regulations
  • Multidisciplinary team collaboration
  • Proficiency in program

Work Experiences

  • Consolidated clinical procedures and guidelines into a cloud-based manual, improving accessibility for 18 employees across Seattle.
  • Was in charge of a group of 12 pharmacy technicians.
  • Planned surgeries, handled pre-certifications, and double-checked insurance coverage.
  • Consolidated clinical procedures and guidelines.
  • Achieved results within 6 months.
  • Achieved 33% improvement in patient outcomes.
  • Created customized care plans working with hospital staff and families to assess and meet individual needs.
  • Communicated with patients while maintaining the confidentiality of their medical information.
  • Collaborated with interdisciplinary teams.
  • Achieved zero major discrepancies.

Summaries

  • Adept at streamlining clinical workflows.
  • Expert at streamlining processes, increasing team productivity, and lowering costs to ensure long-term nursing home operations.
  • Pursuing a similar position that requires a lot of focus and dedication.
  • Analytical Clinical Program Coordinator with a focus on workflow optimization, driving a 16% improvement in clinic operational efficiency through performance metric monitoring.
  • Achieved a 25% reduction in documentation errors.
  • Achieved a 60% increase in patient satisfaction scores.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adept at drafting comprehensive reports.
  • Staff development that results in high-performing teams has been recognized.
  • Develop and lead an office staff that is productive and efficient.

Accomplishments

  • Collaborated with HR to create onboarding and continuous training programs, lowering staff turnover by 52% over several months.
  • Coordinated patient care navigators across Boston, boosting patient satisfaction scores by 55% via personalized care plans.
  • Developed and monitored performance dashboards for clinic's leadership, resulting in actionable insights that improved clinic utilizations by 12%.
  • Monitored clinic performance and workflow metrics, spearheading initiatives that improved operational efficiency by 13% within two years.
  • Implemented a comprehensive EHR system upgrade, resulting in a 7% reduction in documentation time and improvement in data accuracy.
  • Worked closely with IT department to ensure seamless integration of new billing system, reducing claim turnaround times by 33%.
  • Worked with upper management to roll out a clinic-wide quality control program, improving compliance rates by 53% within two years.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Facilitated workflow improvements in multidisciplinary care teams, achieving 30% faster patient handoff times and improved care coordination.
  • Led inventory management system overhaul for the clinic, reducing supply chain disruptions by 12% through process enhancements.

Affiliations

  • Professional Association of Health Care Office Management (PAHCOM)
  • Association of Clinical Documentation Improvement Specialists (ACDIS)
  • National Association for Healthcare Quality (NAHQ)
  • Academy of Nutrition and Dietetics (AND)
  • Society for Research Administrators International (SRAI)
  • American Medical Informatics Association
  • American Association of Healthcare Administrative Management (AAHAM)
  • National Healthcareer Association (NHA)
  • Association of Women's Health, Obstetric and Neonatal Nurses (AWHONN)
  • Association for Supply Chain Management (APICS)

Certifications

  • Accreditation Auditor Certification (AAC) - 2019
  • CompTIA Security+
  • Certified Program Manager (PgMP) - 2021
  • Certified Public Accountant
  • Healthcare Leadership and Management Certification (HLMC) - 2018
  • Certified Electronic Health Records Specialist (CEHRS) - 2016
  • Project Management Professional (PMP)
  • Health Information Technology Certification (HIT) - 2019
  • Certified Professional Coder (CPC) 2021
  • Microsoft Certified Systems Engineer (MCSE)

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