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Skills

  • Strategic sales knowledge
  • POS systems expert
  • Customer service excellence
  • Patient care and physical therapy
  • Sale expertise
  • Client service
  • Shipping procedures understanding
  • Cash flow management
  • Medical terminology knowledge
  • Personable

Work Experiences

  • Used previous supply needs and forecasted business levels to estimate required supplies.
  • Evaluated employee behaviors, skills, and knowledge, and provided hands-on training and mentoring to those who needed it on a regular basis.
  • Revitalized the framework area's operational structures and procedures in order to reduce turnover and waste, increase output, and improve overall quality.
  • Assessed the strengths of employees and assigned tasks based on their experience and training, increasing productivity by 4%.
  • Plan and establish work schedules, assignments, and production sequences to meet production goals.
  • Cut setup times for production lines by 17% by developing framework advanced methods, saving $4 annually.
  • Provided superior training and leadership to teams in order to improve performance and assist team members in meeting their goals.
  • Instructed team members on how to complete job tasks using various techniques.
  • Evaluated employee skills and knowledge on a regular basis, providing on-the-job training and mentoring to those who needed it.
  • Maintained a safe working environment by following safety procedures, policies, and regulations.

Summaries

  • QuickBooks and framework techniques have been taught to me.
  • Shift Leader is an outgoing individual who excels at customer satisfaction and retention.
  • Shift Leader with 18 years of experience in procedure industry.
  • Dependable Shift Leader with exceptional technical skills and a strong work ethic.
  • Dedicated to learning, growing, and succeeding in Customer Service.
  • Fluent in Portuguese. Personable and professional communicator.
  • Detail-oriented Shift Leader with Customer Service experience of 13 years.
  • Successful Assistant Store Manager with 5 years of retail management experience.
  • Dedicated to fostering a work environment that reflects the organization's mission and values.
  • Shift Leader who has worked in the program industry for the past 4 years.

Accomplishments

  • Streamlined
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Reviewed
  • Maintained
  • Oversaw
  • Organized
  • Responded
  • Secured
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Business Development: Initiated two key partnerships which resulted in category revenue growth.

Affiliations

  • Institute of Leadership and Management (ILM)
  • Occupational Safety and Health Administration (OSHA) Certification
  • Association for Supply Chain Management (APICS)
  • Society of Industrial and Office Realtors (SIOR)
  • First Aid and CPR Certification by Red Cross
  • American Society of Safety Professionals
  • Society of Women Engineers
  • Society of Human Resource Management
  • American Medical Informatics Association
  • Customer Service Institute of America (CSIA)

Certifications

  • Customer Service Excellence Certification Northwind
  • ServSafe
  • Six Sigma Green Belt Certification – Vantage
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified Application Specialist (MCAS)
  • Certified Public Accountant
  • Sales Essentials Certificate
  • Certified Quality Team Leader (CQLT) Meridian
  • Certified Food Safety Manager (CFSM) - Ironclad Systems
  • Inventory Management Specialist (IMS) ServiceNow

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