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Skills

  • IT Issue Troubleshooting Collaboration
  • MS Office
  • Supervision
  • Budget tracking and cost analysis
  • First Aid/CPR
  • Human Resource File Management
  • Communications
  • Bookkeeping
  • System equipment
  • Project Planning

Work Experiences

  • Was responsible for a variety of administrative, financial, and service-related tasks, including cross-functional collaboration and data analysis.
  • Was the finance, IT, and marketing departments' corporate liaison.
  • Kept the reception area clean to foster a positive, professional atmosphere for all stakeholders, including Administrative Support Agents and clients.
  • Achieved zero flags during audits.
  • By reducing downtime and streamlining quality control procedures, I was able to increase profitability and productivity.
  • Actively supported financial forecasting activities by preparing preliminary worksheets and ensuring clarity in data compilation.
  • Assessed the urgency and priorities before accepting or declining appointments and meetings with the CEO.
  • Was in charge of ordering and distributing office supplies while staying within a set budget.
  • Created standardized templates for letters, memos, and reports.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.

Summaries

  • Dedicated administrative professional with a track record of leading administrative teams and delegating tasks to meet operational objectives.
  • Collaborative leader in training administrative teams on Asana, enhancing operational performance and exceeding department goals by 19%.
  • Collaborated with IT teams to troubleshoot technical issues.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Administrative Support Agent with exceptional data management skills, ensuring all documents are easily accessible and well-organized for department use.
  • Methodical and well-organized, with excellent prioritizing and planning skills.
  • Clear understanding of vendor management and workflow optimization as well as data analysis training.
  • Typing speed of 10 words per minute.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Boosted project deadline adherence to 81%.

Accomplishments

  • Developed a performance tracking system for team leaders, allowing for a 34% increase in overall productivity reporting accuracy.
  • Managed the executive calendar, prioritizing over 2 service requests per day and consistently ensuring 3% optimal time management efficiency.
  • Instituted a company-wide initiative to organize files across departments, improving shared document accessibility and facilitating easy audits.
  • Utilized Adobe Creative Suite to handle payroll administration, accurately processing payments and ensuring timely compensation for 6 employees.
  • Delivered comprehensive training sessions to newly hired administrative staff, ensuring 18% onboarding completion within the first week.
  • Processed and analyzed incoming mail correspondence and emails, prioritizing urgent tasks to ensure that deadlines were consistently met.
  • Assisted in recruiting processes for 10 open positions, handling applicant tracking, and correspondence with candidates.
  • Initiated daily status reports to track team progress in real-time, which led to a 81% improvement in project turnaround times.
  • Maintained confidential files and records for upper management, ensuring secure storage in line with corporate data protection policies.
  • Reduced data entry errors by 16% through the introduction of new Power BI for tracking and managing client information.

Affiliations

  • International Association of Administrative Professionals (IAAP) - Member since 2021
  • Affiliate of National Women In Operations (NWIO), participated in leadership development workshops for administrative staff
  • International Council of Nurses
  • Office and Admin Services Guild, engaged in mentoring junior members on technology utilization
  • Member of the Executive Assistants Organization (EAO), leading a team in digital transformation projects
  • Toastmasters
  • American Medical Informatics Association
  • International Federation of Professional and Technical Engineers (IFPTE), member since 2017, focussing on administrative support advancements
  • Project Management Institute
  • Member of Office Managers Institute (OMI) - expert panelist on modernizing office supply management methods

Certifications

  • Travel and Expense Management Certification (TEM)
  • Time Management and Productivity Certification
  • Certified Meeting Professional (CMP) by Lakeside Partners
  • Certified Management Accountant (CMA) by method
  • Google Workspace Certification for Productivity Tools
  • Certified Administrative Professional (CAP) by Meridian
  • Salesforce
  • HubSpot Certification for Administrative Communication
  • Certified Employment Eligibility Compliance Professional (I-9 Verification)
  • Certified Public Accountant

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