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Skills

  • Administrative Workflow Optimization
  • Audit preparedness and execution
  • Documentation and control
  • Scheduling
  • Executive decision-making support
  • Cost-saving strategies implementation
  • Business policy creation
  • Executive-level presentation skills
  • Relationship development
  • Contract negotiation and savings realization

Work Experiences

  • Achieved a 6 ROI.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • Coordinated organization-wide transition to new enterprise software.
  • Achieved a 58% increase in collaboration.
  • Achieved a 58% improvement in process efficiency.
  • Investigated and resolved a variety of issues that impacted executive leaders and business initiatives.
  • Aligned administrative support during the launch of Jira.
  • Organized corporate and office conferences for company employees and guests.
  • Collaborated with marketing and sales to align administrative support during the launch of Power BI, resulting in 61% faster delivery of key materials.
  • Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Professional in office management and administration with 18 years of experience maximizing productivity, efficiency, and service quality in a variety of settings.
  • Meticulous Administrative Vice President capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using Adobe Creative Suite.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • Strengths in project management and client relations backed up by Miscellaneous training.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Adept at developing high-impact customer satisfaction initiatives, increasing client satisfaction scores by 72% over 2018, driving brand loyalty and service excellence.
  • Accomplished Administrative Vice President who excels in managing $4 budgets and improving team efficiency by 75% while ensuring adherence to regulatory compliance.
  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and trustworthy.

Accomplishments

  • Successfully transitioned 6 employees to a remote working structure using Jira, improving collaboration by 65% and reducing overhead costs by $9.
  • Introduced new performance metrics, tracking 18 KPIs, which drove a 57% increase in operational compliance and performance.
  • Improved overall financial performance oversight by implementing standard, resulting in 37% more accurate budget forecasts.
  • Led administrative operations for engineering, cutting processing times by 63% through process optimizations and team realignment.
  • Developed and implemented a procurement strategy that cut costs by 18%, optimizing supplier relationships across 8 regions.
  • Implemented enterprise-wide software transition to Salesforce, streamlining key workflows across sales, improving efficiency by 30%.
  • Optimized office resource allocation, cutting unnecessary expenditures by 58% and leading to $5 in savings annually.
  • Resolved product issue through consumer testing.
  • Documented and resolved program which led to system.
  • Executed an office relocation for 7 staff while maintaining full operational capabilities, cutting projected downtime by 74%.

Affiliations

  • American Society of Training and Development (ASTD)
  • Toastmasters
  • Rotary International
  • Association for Corporate Growth (ACG)
  • American Marketing Association
  • Center for Creative Leadership (CCL) Alumni
  • Lions Club
  • Women in Technology International (WITI)
  • American Society of Safety Professionals
  • Global Business Travel Association (GBTA)

Certifications

  • Executive Leadership Certificate by framework or Harbor & Co.
  • Certified Executive Administrative Professional (CEAP) by process
  • CompTIA Network+
  • Apple Certified Associate (ACA)
  • Certified Public Accountant (CPA)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+
  • Harvard Business School Online Leading with Finance Certificate
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Professional in Supply Management (CPSM) by ISM

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