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Skills

  • Relationship development
  • MS Office
  • Employee scheduling
  • Project development
  • Team building
  • Project organization
  • Staff training and development
  • Cost-saving initiatives
  • Risk management
  • Budget development

Work Experiences

  • Oversaw a successful turnaround that resulted in the elimination of over $15 in debt in three years.
  • Achieved Excellence Award for Industry Leadership.
  • Worked directly with management, Cluster General Managers, and the program department to brainstorm, discuss strategy, and mitigate category issues.
  • Played a key role in organizational transformation and implementation, and I was a part of a number of large-scale corporate restructurings that were successful.
  • Worked to establish key internal functions and outline the scope of positions for the new organization by recruiting, hiring, and training initial personnel.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Trained, coached and mentored staff to support smooth adoption of new initiative program.
  • Created and implemented a high-quality work environment that was measured by employee satisfaction.
  • Implemented employee engagement, gender diversity, and cultural programs, as well as a robust reporting tool to improve operational quality.
  • Meticulously reported issues to higher management, which resulted in initiative.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Expert in process industry protocols with a track record of successfully leading shifts while providing excellent guidance and employee leadership.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Clear understanding of performance reporting and strategic planning as well as performance reporting training.
  • Offering process improvement and risk assessment, meticulous leader and strategic planner with broad managerial acumen.
  • Costs were consistently reduced while profits were increased.
  • Well-versed in performance reporting and a stickler for deadlines.
  • Dedicated to providing excellent framework services and efficient conflict resolution.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.

Accomplishments

  • Managed annual budgets of over 12, reducing operational costs by 74% while maintaining high standards of guest experience.
  • Improved cross-cluster communication and reporting by introducing a centralized project management platform, resulting in project completion rate increase by 56%.
  • Implemented a new staff training and retention program, lowering turnover rate by 74% and increasing employee satisfaction scores by 43%.
  • Enhanced RevPAR by 72% through the optimization of online distribution channels and competitive pricing models.
  • Increased room revenue by 22% through strategic yield management across 14 properties, optimizing seasonal pricing and inventory.
  • Integrated a cluster-wide customer relationship management system, improving communication flow and increasing repeat business by 66%.
  • Completed successful rebranding of 10 properties in 2016, enhancing brand visibility and elevating regional market positioning.
  • Documented and resolved program which led to framework.
  • Successfully navigated crisis management scenarios, maintaining operational continuity and minimizing occupancy downturn during category.
  • Developed and enforced food safety and hygiene standards, obtaining industry-leading OSHA with over 78% compliance across all audits.

Affiliations

  • International Council of Nurses
  • Affiliate, Travel & Tourism Research Association (TTRA)
  • Affiliate, International Real Estate Federation (FIABCI)
  • Participant, Project Management Institute (PMI) the Southwest
  • Lions Club
  • Certified Member, International Six Sigma Institute Six Sigma
  • Regular Contributor, Forbes Travel Guide
  • Executive Member, International Hospitality Institute (IHI)
  • Member, National Association for Catering and Events (NACE)
  • American Medical Informatics Association

Certifications

  • Project Management Professional (PMP)
  • Six Sigma Green Belt Certification in Hospitality – Lakeside Partners
  • CompTIA Security+
  • Certified Hospitality Sales Professional (CHSP)
  • Data Analytics for Hospitality Leaders Certificate – Cedar Works
  • Certified Rooms Division Executive (CRDE) - Brightline
  • Leadership in Energy and Environmental Design (LEED) Green Associate - Harbor & Co.
  • Cisco Certified Internetwork Expert (CCIE)
  • Digital Transformation in Hospitality Management Certification – Vantage
  • Master Certificate in Revenue Management – Summit Group

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