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Skills

  • Budget development
  • Regulatory compliance
  • Recruitment
  • MS Office
  • Risk management
  • Cross-departmental coordination
  • Human resources management
  • Budget optimization
  • Client partnership management
  • Process improvement

Work Experiences

  • Worked directly with management, Cluster General Managers, and the program department to brainstorm, discuss strategy, and mitigate category issues.
  • Trained, coached and mentored staff to support smooth adoption of new initiative program.
  • Created and implemented new policies to increase productivity and lower overall category costs.
  • Oversaw the efficiency of vendor management and quality assurance on procedure shift, supervising 7 employees.
  • Increased profits by 10% in one year through a restructure of the business line.
  • Increased productivity by 11% while lowering staffing and operational costs.
  • Reviewed inventory levels and ordered new merchandise to keep quantities well-stocked every three years.
  • Played a key role in organizational transformation and implementation, and I was a part of a number of large-scale corporate restructurings that were successful.
  • Worked with assistant managers to open and close the metric office, as well as handle large transactions and inventory management.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.

Summaries

  • Adaptable and deadline-driven, with the ability to manage and complete multiple projects in high-stress situations.
  • Known for leading process employees to complete category tasks and for success in standard industries.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Accomplished this in the last 6 months.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Clear understanding of performance reporting and strategic planning as well as performance reporting training.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Dedicated to providing excellent framework services and efficient conflict resolution.

Accomplishments

  • Boosted direct booking channels by 71%, reducing reliance on OTAs and improving net profitability by 72%.
  • Developed and enforced food safety and hygiene standards, obtaining industry-leading OSHA with over 78% compliance across all audits.
  • Optimized procurement and supplier partnerships, driving down cost of goods by 26% across multiple cluster properties.
  • Increased booking conversion rates by 55% through the development of enhanced digital marketing and reservations management strategies.
  • Maintained an average occupancy rate of 61% during a period of regional market decline by closely collaborating with sales teams and diversifying target segments.
  • Led high-profile events negotiations, increasing total event revenue by 69% within 2015.
  • Successfully navigated crisis management scenarios, maintaining operational continuity and minimizing occupancy downturn during category.
  • Generated an 13% increase in F&B revenue through the implementation of new food and beverage concepts across multiple properties.
  • Increased room revenue by 22% through strategic yield management across 14 properties, optimizing seasonal pricing and inventory.
  • Achieved an ADR (Average Daily Rate) growth of 70% by enhancing the property's market positioning and revenue management.

Affiliations

  • Member, Global Business Travel Association (GBTA)
  • Member, Urban Land Institute (ULI)
  • Association of Information Technology Professionals
  • Certified Property Manager (CPM) – Institute of Real Estate Management (IREM)
  • Jaycees
  • Member, Hotel Asset Managers Association (HAMA)
  • Speaker, International Hotel Investment Forum (IHIF)
  • Toastmasters
  • Affiliate, International Real Estate Federation (FIABCI)
  • Regular Contributor, Forbes Travel Guide

Certifications

  • Hospitality Business Management Certificate – Beacon Labs
  • Certified Hotel Concierge Specialist (CHCS) - Harbor & Co.
  • First Aid/CPR Certified
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant (CPA)
  • CompTIA A+ Technician
  • CompTIA Security+
  • Certified Public Accountant
  • Master Certificate in Revenue Management – Summit Group

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