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Skills

  • Employee reviews
  • Project development
  • Cross-functional team leadership
  • Performance metrics analysis
  • Project management
  • Client account management
  • First Aid/CPR
  • Cost-saving initiatives
  • Operational improvement
  • MS Office

Work Experiences

  • Achieved Excellence Award for Industry Leadership.
  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.
  • Researched current trends in order to add new merchandise to the product line and increase sales revenue $6.
  • Scheduled employees for three years shifts, taking customer traffic and employee strengths into consideration.
  • Helped with regulatory compliance by supervising all audits to ensure protocol compliance.
  • Increased productivity by 11% while lowering staffing and operational costs.
  • Reviewed inventory levels and ordered new merchandise to keep quantities well-stocked every three years.
  • Organized 18 months leadership workshops to teach team members about productivity best practices.
  • Used workflow optimization and process improvement to cultivate and strengthen long-term client relationships.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.

Summaries

  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Cluster General Manager is a multi-talented Cluster General Manager who is consistently rewarded for planning and operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • With 10 years of experience planning, leading, and improving stakeholder engagement functions, I am an enthusiastic leader.
  • In developing policies, managing procedure activities, and taking spearheaded, be strategic.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Ready to take on new challenges and work with a dynamic organization to achieve success.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Adaptable and deadline-driven, with the ability to manage and complete multiple projects in high-stress situations.

Accomplishments

  • Resolved product issue through consumer testing.
  • Documented and resolved program which led to framework.
  • Improved operational efficiency by streamlining staff allocation models, resulting in a labor cost reduction of 22%.
  • Led high-profile events negotiations, increasing total event revenue by 69% within 2015.
  • Redesigned the operational workflows across a multi-property cluster, improving efficiency by 60% and enhancing guest satisfaction.
  • Implemented a new staff training and retention program, lowering turnover rate by 74% and increasing employee satisfaction scores by 43%.
  • Achieved an ADR (Average Daily Rate) growth of 70% by enhancing the property's market positioning and revenue management.
  • Enhanced RevPAR by 72% through the optimization of online distribution channels and competitive pricing models.
  • Optimized procurement and supplier partnerships, driving down cost of goods by 26% across multiple cluster properties.
  • Rolled out a company-wide sustainability initiative that reduced overall energy consumption by 78% across 15 properties.

Affiliations

  • Member, Global Business Travel Association (GBTA)
  • Association for Computing Machinery
  • Affiliate, International Real Estate Federation (FIABCI)
  • Toastmasters
  • Member, National Association for Catering and Events (NACE)
  • Delegate, Hospitality Industry Technology Exposition and Conference (HITEC)
  • Certified Member, International Six Sigma Institute Six Sigma
  • International Association of Administrative Professionals
  • Participant, World Travel & Tourism Council (WTTC)
  • Certified Hotel Administrator (CHA) through AHLEI

Certifications

  • Corporate Real Estate Executive Certificate (CoreNet Global)
  • Project Management Professional (PMP) - Cedar Works
  • Salesforce
  • Certified Hotel Industry Analyst (CHIA) – Meridian
  • Certified Public Accountant
  • ServSafe
  • Certified Revenue Management Executive (CRME)
  • Certified Business Analysis Professional (CBAP)
  • Project Management Professional (PMP)
  • Luxury Hospitality Operations Management Certificate – Summit Group

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