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Skills

  • Efficiency optimization
  • Customer service
  • Collaboration with Fleet Operations
  • Process improvement
  • Compliance Monitoring
  • Shipment planning
  • Operational improvement
  • Supervision
  • First Aid/CPR
  • Cash Shortage/Overage Investigation

Work Experiences

  • Managed incoming orders, organized deliveries, and transferred packages to other departments using framework and metric equipment.
  • Awarded Innovation Award for streamlining processes.
  • Achieved 100% accuracy in collections.
  • Prepared materials for shipment by packing, securing, labeling, and applying postage to them.
  • Audited drivers' route slips and delivery documents.
  • Developed a monthly performance report for route settlements.
  • Demonstrated expertise in resolving cash shortages.
  • Addressed and resolved billing issues.
  • Collaborated with the accounting team to resolve fleetwide payment disputes, clearing 57% of outstanding balances within several months.
  • Achieved results within one year.

Summaries

  • Proficient in the use of industrial material circulation equipment.
  • Accurate in reconciling electronic reports.
  • Achieved a 28% reduction in unresolved invoices.
  • Japanese conversational abilities
  • Achieved cleaner audits.
  • Experienced in technical writing, recordkeeping, and interdepartmental coordination.
  • Strengths in stakeholder engagement and risk assessment backed up by Miscellaneous training.
  • Inspection of shipments and resolving issues with vendor representatives are examples of fast-paced work that can be managed with little supervision.
  • Audited driver cash collections.
  • Route Settlement Clerk with 12 years of metric experience.

Accomplishments

  • Monitored daily route data via Asana, identifying and correcting discrepancies, which improved payment resolution rates by 61%.
  • Wrote detailed process guides for new settlement procedures, improving cross-departmental knowledge transfer and reducing errors.
  • Coordinated with cross-functional teams to enhance the accuracy of payment settlements, contributing to a 70% decrease in chargeback incidents.
  • Drove teamwork between accounting and logistics departments to rectify 9 disputes, resulting in quicker payment confirmations.
  • Led a continuous improvement initiative focused on optimizing settlement workflows, reducing processing delays by 75%.
  • Provided swift resolution to 16 customer issues related to route settlement discrepancies, maintaining a customer satisfaction score of 49%.
  • Developed comprehensive error-reduction techniques for settlement processes, reducing manual entry inaccuracies by 24%.
  • Designed an effective data monitoring system via Tableau to quickly identify and resolve payment anomalies, increasing resolution rate by 79%.
  • Investigated recurring route discrepancies for timely issue resolution, decreasing unresolved payments by 45%.
  • Transformed manual invoice reconciliation into an automated process, reducing processing times by 66% and cutting manual entry errors by 71%.

Affiliations

  • National Retail Federation (NRF) Member
  • Society of Women Engineers
  • Certified Bookkeeper (CB) from the American Institute of Professional Bookkeepers (AIPB) 2019
  • Data Entry Clerk Training Program Graduate 2022
  • International Society of Fleet Managers (ISFM)
  • Association for Supply Chain Management (APICS)
  • American Society of Safety Professionals
  • Association for Financial Professionals (AFP) – Member
  • Member, Institute for Operations Research and the Management Sciences (INFORMS)
  • Freemason

Certifications

  • Certified Cash Handling Professional (CCHP) - program
  • CompTIA Network+
  • Certified Fraud Examiner (CFE) – Association of Certified Fraud Examiners (ACFE)
  • Certificate in Efficiency Optimization Strategies - initiative, 2023
  • Certified Public Accountant
  • CompTIA A+ Technician
  • SHRM Certified Professional (SHRM-CP)
  • Project Management Professional (PMP)
  • ServSafe
  • Certificate in Dispute Resolution - method, 2016

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