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Skills

  • Security planning
  • Business continuity planning
  • Incident Response Best Practices
  • Agile framework
  • Problem resolution
  • Organization
  • MS Office
  • Supervision
  • Data Center Management
  • Network Security Enhancement

Work Experiences

  • Consolidated multiple server locations into a primary data hub.
  • Achieved migration success over two years.
  • Achieved a 41% decrease in phishing attacks.
  • Configured over 14 mobile devices.
  • Deployed new virtualization technologies across 7 regional offices.
  • Designed and implemented a custom backup and recovery solution that minimized data loss to less than 18 months during critical failures.
  • In charge of project coordination, which included defining scope, managing milestones, and maintaining positive relationships with all stakeholders in project management.
  • Addressed logistical issues.
  • Achieved reduction over one year.
  • Chaired an interdepartmental taskforce.

Summaries

  • IT Manager with extensive experience in infrastructure technology, security planning, and day-to-day operations management.
  • Costs were consistently reduced while profits were increased.
  • Built reliable systems.
  • Achieved a 58% decrease in service desk ticket processing time.
  • Within Miscellaneous, senior Computer Systems Manager and outstanding performer in stakeholder engagement and project management.
  • Collaborative team leader with a knack for working across departments to streamline legacy systems, increasing data throughput by 58% and boosting overall business operations.
  • Intelligent Information Technology Manager with 2 years of IT management experience, including infrastructure, application support, and security services oversight.
  • Working collaboratively with IT leadership teams to define and achieve project milestones, I am an excellent communicator and influencer.
  • Proven leader in directing complex system operations, maintenance, and support.
  • Achieved savings of up to $7 annually.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Designed and implemented a cloud migration strategy saving the company $10,000 in annual IT maintenance costs.
  • Optimized server configurations across 4 data centers, reducing total energy consumption by 60% and saving over $59,000 annually.
  • Developed custom monitoring tools that identified and rectified network latency issues, cutting average response time from one year to procedure.
  • Developed and deployed business continuity plans (BCP) for 14 critical departments ensuring minimal operational interruption.
  • Managed a multi-million dollar IT budget, implementing cost-saving measures that reduced year-over-year expenses by $112,000.
  • Collaborated with department heads to forecast IT infrastructure needs, enabling better resource allocation and an IT budget reduction of 82%.
  • Enhanced the performance and reliability of critical business systems, improving service availability by 40%.
  • Established cross-team workflows that enabled faster diagnostic time for IT issues, cutting ticket resolution time by 17%.
  • Coordinated the training and certification of staff in Lean, increasing overall team skill levels by 38%.

Affiliations

  • International Society of Automation (ISA)
  • Toastmasters
  • American Medical Informatics Association
  • Certified Project Management Professional (PMP), 2022
  • International Federation for Information Processing (IFIP)
  • Certified Information Systems Security Manager (CISM) Certification
  • IEEE Computer Society
  • Data Center Management Professionals Organization
  • Cloud Security Alliance (CSA)
  • National Association of Social Workers

Certifications

  • CompTIA Network+
  • Certified Agile Leadership (CAL)
  • Apple Certified Associate (ACA)
  • Certified Kubernetes Administrator (CKA)
  • Microsoft Certified: DevOps Engineer Expert
  • Cisco Certified Internetwork Expert (CCIE)
  • Google Certified Professional Cloud Engineer
  • F5 Certified BIG-IP Administrator
  • Cisco Certified Network Associate (CCNA)
  • Salesforce

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