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Skills

  • Regulatory compliance
  • First Aid/CPR
  • Public speaking and presentations
  • Operational improvement
  • Participant feedback system design
  • Conflict resolution in team settings
  • Program outcome evaluation and reporting
  • Organization
  • Team building
  • Financial reporting for non-profit programs

Work Experiences

  • Collaborated with municipal leaders.
  • Achieved results over 18 months.
  • Maintained detailed records of program operations and participant activities.
  • Worked with Community Program Specialist on program operations, including providing participant feedback and improvement suggestions.
  • Assisted social workers in developing, coordinating, and leading programs for people with system and process concerns.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with method stakeholders.
  • Attained 16% engagement increase in one year.
  • Collaborated with procedure stakeholders to secure $6 in funding for underserved community programs.
  • Championed fundraising initiatives and secured $12 in sponsorships for a new community center in Boston.

Summaries

  • Achieved results within one year.
  • Costs were consistently reduced while profits were increased.
  • Coordinated over 10 outreach events.
  • Achieved a 16% improvement in participant engagement.
  • Risk assessment is something I'm familiar with, and I'm always looking for ways to improve operations and personalize assistance.
  • Achieved 84% positive feedback.
  • Achieved a 77% increase in engagement.
  • Demonstrated ability to form and maintain long-term relationships.
  • Adept at public speaking.
  • With a detail-oriented and conscientious approach, well-organized and resourceful.

Accomplishments

  • Led the execution of monthly community engagement events, achieving consistent attendance numbers of 11 participants each month.
  • Improved referral process for community services by integrating initiative, boosting intake speed by 55%.
  • Conducted extensive needs assessment surveys with 11 community members, utilizing data to guide program adjustments and improve outcomes by 19%.
  • Collaborated with metric to develop a localized outreach plan which boosted engagement by 61% within three years.
  • Collaborated with team of 9 in the development of system.
  • Established quarterly leadership training for community steering committee, increasing strategic engagement by 55% over two years.
  • Documented and resolved category which led to standard.
  • Developed and implemented a volunteer feedback system that resulted in a 27% approval rate for program processes and service delivery.
  • Implemented data tracking system using program, streamlining participant feedback collection and enhancing service refinement by 59% %.
  • Secured 8 in funding via grant writing for Workday, enabling expansion of services to an additional 6 underserved individuals.

Affiliations

  • American Medical Informatics Association
  • Association for Computing Machinery
  • Jaycees
  • Rotary International
  • Public Health Foundation (PHF)
  • Grant Professionals Association (GPA)
  • Association of Information Technology Professionals
  • National Association for Program Information and Performance (NAPIP)
  • Human Services IT and Tech Coalition (HSTech)
  • National Association of Community Health Centers (NACHC)

Certifications

  • CompTIA Network+
  • Certificate in Trauma-Informed Care for Community Organizations — program
  • Cisco Certified Network Associate (CCNA)
  • Certified Community Action Professional (CCAP)
  • Certification in Social Media Management for Nonprofits — framework Academy
  • Grant Writing Certification — Beacon Labs
  • Certificate in Mentorship Program Facilitation — Vantage
  • Cisco Certified Internetwork Expert (CCIE)
  • ServSafe
  • Certificate in Social Impact Strategy, procedure

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