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Skills

  • Written and verbal communication
  • Cheerful and energetic
  • Team Leadership
  • Computer literate
  • Wire Transfers
  • Superb sales professional
  • Credit and collections
  • Cleanliness
  • Inventory control procedures
  • Heavy lifting

Work Experiences

  • Recommendation
  • Used Power BI to create and submit end-of-shift reports.
  • Kept up with market and product trends to effectively answer customer questions.
  • Counted drawers quickly and accurately at the start and end of each shift.
  • Started it.
  • Accepted cash, credit cards, and personal checks as well as correct change.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Got better.
  • Verified over $9 in cash and credit payments on a daily basis.
  • Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors.

Summaries

  • Seasoned
  • Prepared to apply 13 years of Retail experience to a new challenging role at Brightline.
  • Reliable, punctual, and diligent.
  • Reliable and punctual Sales Associate with a strong work ethic and over 14 years of retail experience.
  • Specializes in budget management, with a knack for increasing customer satisfaction.
  • Performance reporting and risk assessment are examples of expertise.
  • Quick delivery of hot food and coordinated are service-oriented.
  • Customer-focused
  • Liquor Store Clerk with over 8 years of experience in retail and customer service.
  • Accountable Retail Associate with a high level of initiative and ownership.

Accomplishments

  • Improved efficiency of product restocking by implementing a streamlined inventory management system, saving 12 labor hours each week.
  • Monitored and analyzed sales data, enabling optimization of inventory levels and boosting sales by 32%.
  • Trained and coached new team members on product knowledge and customer interaction techniques, resulting in a 69% improvement in sales performance.
  • Consistently exceeded weekly sales targets by identifying customers' preferences and recommending popular products.
  • Proactively addressed customer complaints and concerns, leading to a 29% improvement in overall store ratings.
  • Assisted in managing liquor licenses and vendor relationships, ensuring timely deliveries and steady stock rotation.
  • Successfully managed daily cash operations, maintaining a 29% accuracy rate in all register transactions over one year.
  • Collaborated with regional sales management to plan store promotions, driving foot traffic and increasing sales by 64%.
  • Designed and implemented promotional displays, which increased foot traffic and resulted in a 73% upsell of featured products.
  • Maintained compliance with state and federal liquor laws, ensuring store was in full regulatory adherence during three years.

Affiliations

  • Alcohol Training and Licensing Certification
  • Society for Human Resource Management (SHRM), for roles with team leadership responsibilities
  • National Association for Business Resources (NABR)
  • Certified Specialist of Spirits (CSS) by Society of Wine Educators
  • American Medical Informatics Association
  • Customer Service Institute of America (CSIA)
  • American Marketing Association
  • Toastmasters
  • Certified Specialist of Wine (CSW) Certification
  • Customer Experience Professionals Association (CXPA)

Certifications

  • SmartServe Responsible Alcohol Beverage Service Certification - Portland, 2017
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Certified Systems Engineer (MCSE)
  • Cashier and Retail Associate Certification - category
  • Certified Retail Beverage Skills Specialist - framework, 2015
  • Apple Certified Associate (ACA)
  • Retail Management Certificate - Meridian 2021
  • Certified Business Analysis Professional (CBAP)
  • CompTIA A+ Technician
  • Responsible Beverage Service Certification (RBS) North Carolina, 2022

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