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Skills

  • MS Office
  • Business Development
  • Positive learning process
  • Territory Sales Experience
  • Troubleshooting skills
  • Process improvement
  • Unit inspection
  • Operational improvement
  • Multi-Task Management
  • Method equipment

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Captured a 54% increase in online sales for Adobe Creative Suite by executing multi-channel marketing efforts across 14 locations.
  • Achieved 79% increase through tailored local advertising.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Achieved a 23% improvement in staff retention.
  • Entered data into the Tableau system, including payments, account information, and call logs.
  • Achieved $5 in revenue growth by optimizing product placements and revising promotional strategies across all units.
  • Achieved year-on-year improvement in customer satisfaction.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.

Summaries

  • Achieved over 66% growth across 13 locations.
  • Clear understanding of team leadership and process improvement as well as risk assessment training.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Capable program professional keeps in touch with customers on a regular basis to quickly resolve issues.
  • Adept at managing crisis response teams during operational disruptions, minimizing downtime and ensuring continued service across all units.
  • Achieved 68% efficiency gains.
  • Motivated Multi-Unit Manager with experience managing large-scale projects, including budgeting and administration.
  • Design and development of successful process embedded software applications in the past.
  • Achieved overall operational efficiencies.
  • Achieved operational excellence under tight deadlines.

Accomplishments

  • Identified
  • Enhanced internal communication systems, enabling real-time data sharing and reducing decision-making cycle times by 27%.
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Drove increases in company-wide profitability by identifying underperforming locations and developing tailored business process optimization strategies.
  • Advised
  • Developed
  • Solved
  • Collaborated with team of 16 in the development of category.
  • Created
  • Increased

Affiliations

  • Lions Club
  • Certified Restaurant Manager (CRM) Program
  • Chain Restaurant Total Operations Consulting Group
  • Council of Supply Chain Management Professionals (CSCMP)
  • Association of Information Technology Professionals
  • Women in Retail Leadership Circle (WIRLC)
  • National Retail Federation (NRF) Membership
  • National Association of Social Workers
  • American Management Association (AMA)
  • Foodservice Consultants Society International (FCSI)

Certifications

  • Certified Hospitality Supervisor (CHS) by the American Hotel & Lodging Educational Institute (AHLEI)
  • Certified Safety Manager (CSM) by the National Association of Safety Professionals (NASP)
  • First Aid/CPR Certified
  • Certified Store Manager (CSM) from the National Retail Federation (NRF)
  • SHRM Certified Professional (SHRM-CP)
  • Project Management Professional (PMP)
  • Certified Restaurant Executive (CRE) from National Restaurant Association (NRA)
  • Project Management Professional (PMP) by category
  • Business Intelligence and Analytics Certification from initiative
  • Certified Financial Services Professional (CFSP) from framework

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