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Skills

  • Bodily injury settlements proficiency
  • Knowledge of total losses
  • Operational improvement
  • Trend analysis
  • EDR InSight
  • Process improvement
  • Underwriting knowledge
  • Premium financing
  • Account management
  • Results-oriented

Work Experiences

  • Was a role model for excellent customer service and diagnostic sales techniques.
  • Interviewed policyholders, witnesses, and third parties to gather information and details about the injury event.
  • Met with potential customers and business owners in homes, businesses, and other settings.
  • Calculated quotes and provided information on insurance options to potential clients.
  • Promoted the company as a superior provider dedicated to the needs and satisfaction of customers.
  • Estimated and approved benefit payments after determining liability.
  • Investigated suspicious claims and evaluated coverage, liability, and damages.
  • Estimated the cost of filing claims as well as any applicable court or legal fees for the claimant party.
  • Achieved a 20% success rate.
  • Extreme cases were referred to the Special Investigation Unit (SIU) for further investigation.

Summaries

  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Persuasive Insurance Broker with over 17 years of experience in business sales and life and health insurance.
  • Just Bodily Injury Claims Adjuster with advanced computer skills and a thorough understanding of insurance policies.
  • Clear understanding of workflow optimization and budget management as well as cross-functional collaboration training.
  • Bodily Injury Claims Adjuster with 16 years of successful workflow optimization and data analysis experience.
  • Sensible Bodily Injury Claims Adjuster with a thorough understanding of all insurance policy coverage options.
  • Able to type at a rate of 5 words per minute and use programs like Adobe Creative Suite and Workday.
  • Licensed Insurance Broker with extensive experience in property and automobile insurance.
  • Dedicated Bodily Injury Claims Adjuster and customer service specialist looking for work with a growing insurance agency.
  • Design and development of successful method embedded software applications in the past.

Accomplishments

  • Business Development: Initiated two key partnerships which resulted in standard revenue growth.
  • Developed
  • Earned the “Roundtable Award” for earning more than $3 in commissions selling $5 million in life insurance products each year.
  • Researched
  • Expanded business by 11% while maintaining 12% rate of customer retention.
  • Ensured
  • Built strategic relationships with 8 medical providers across multiple states to streamline the medical review process on catastrophic injury cases.
  • Guided
  • Resolved product issue through consumer testing.
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.

Affiliations

  • Chartered Property Casualty Underwriter (CPCU) Society
  • Toastmasters
  • National Association of Independent Insurance Adjusters (NAIIA)
  • Association of Professional Insurance Adjusters (APIA)
  • Property Casualty Insurers Association of America (PCIAA)
  • Freemason
  • American Bar Association (ABA) - Tort Trial and Insurance Practice Section
  • Insurance Institute for Highway Safety (IIHS)
  • National Association of Subrogation Professionals (NASP)
  • Society of Insurance Research

Certifications

  • First Aid/CPR Certified
  • Certified Business Analysis Professional (CBAP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Associate in Risk Management (ARM)
  • Chartered Property Casualty Underwriter (CPCU) Designation
  • Claim Handling Ethics Specialist Certification
  • Certified Strategic Negotiator (CSN)
  • Fraud Claims Law Specialist (FCLS)
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant

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