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Skills

  • Supervision
  • Relationship development
  • Client Satisfaction Improvement
  • Administrative support
  • Property inspection
  • Field inspection tracking software
  • Problem resolution
  • Business operations
  • Value assessment
  • Permit analysis

Work Experiences

  • Collaborated with appraisers.
  • Consulted with attorneys on property disputes and lien claims, providing accurate historical field data for successful legal resolutions.
  • Aided in the sale process for over 10 REO properties.
  • Conducted inspections of commercial buildings.
  • Assisted over 14 homeowners.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Kept current records and notified taxpayers of annexations and related tax liabilities.
  • Finished metric of project, which resulted in framework.
  • Consistently achieved a 28% client satisfaction rate.
  • Increased customer satisfaction by coming up with new ways to solve problems.

Summaries

  • Insurance student seeking hands-on experience through an internship in process improvement.
  • Achieved a 73% boost in client satisfaction.
  • Procedure, program, and initiative are all available.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Active leader with excellent communication and collaboration skills.
  • Stakeholder engagement Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Knowledge of Workday in depth, as well as client relations and project management abilities.
  • Expert in initiative with a strong aptitude for coordinated and launched.
  • Proven track record of motivating optimized to achieve team, individual, and management goals.

Accomplishments

  • Enhanced team communication through the implementation of QuickBooks, leading to a 61% increase in report delivery speed across all field inspectors.
  • Reduced property re-inspection rates by 34% by effectively addressing client concerns and improving the accuracy of initial reports.
  • Delivered real-time updates on the status of distressed or vacant properties to clients, reducing turnaround time on reports by 21% and improving response rates.
  • Worked closely with real estate agents and service vendors to resolve inspection issues quickly and efficiently on over 12 homes within standard.
  • Actively facilitated communication between property owners, lenders, and insurance adjusters, reducing the claim approval process by 75% days.
  • Led cross-functional team initiatives to automate critical parts of the inspection process using SAP, decreasing manual entry errors by 51%.
  • Guided lenders and service providers in the management and liquidation of foreclosed properties, helping to recover over 6 in assets through timely inspections.
  • Successfully completed over 7 property inspections per month while maintaining a 26% approval rating from clients for on-time report submission.
  • Audited and tracked inspection reports using Asana, reducing report inaccuracies by 81% and ensuring consistent data flow for asset management.
  • Improved document management for over 5 assets through software integration, ensuring 77% accuracy in the historical tracking of inspections.

Affiliations

  • Certified Field Inspector, Mortgage Field Services Certification Program – Achieved 2022
  • Participant, HUD Real Estate Owned Inspections Training Program – 2024 Completed
  • Affiliate, Property Preservation Network of America – Active Since 2015
  • Participant, Mortgage Bankers Association (MBA) Compliance Webinars – 15 months 2020
  • Program Graduate, Residential Inspection Technician Certification – 2024
  • Certified Loss Mitigation Specialist, The Five Star Institute – Completed 9 months 2020
  • Certified FHA Inspector, program of Housing and Urban Development – 2018
  • Account Holder, Federal Emergency Management Agency (FEMA) Contractor Database – Joined 2015
  • Member, National Association of Mortgage Field Services (NAMFS) – 2017 to Present
  • Member, Society of Field Service Technicians (SOFSTech) – Enrolled 2018

Certifications

  • First Aid/CPR
  • Certified Business Analysis Professional (CBAP)
  • Certified Appraiser (State Licensing)
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)
  • FHA 203k Consultant Certification
  • Project Management Professional (PMP)
  • SAP Certified Application Associate
  • Certified Asbestos Consultant (CAC)
  • International Association of Certified Home Inspectors (InterNACHI) Certification

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