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Skills

  • Professional telephone demeanor
  • Multi-line phone talent
  • Admission procedure optimization
  • Risk assessment and mitigation
  • Money handling abilities
  • Care plan development with nursing staff
  • Retail store support
  • POS systems expert
  • Cross-functional teamwork within healthcare settings
  • CRM

Work Experiences

  • Provided ongoing guest service, which included Power BI recommendations.
  • Educated employees on company procedures and services.
  • Assisted and cross-trained other customer service managers.
  • Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
  • Customer service training processes were implemented and developed by me.
  • Kept up to date on product and service changes.
  • Looked into and resolved issues with accounting, service, and delivery.
  • Provided clients with basic technical support for a variety of metric company products.
  • Followed through on all critical inter-departmental escalations to increase customer retention rates.
  • Recommended, selected, and assisted in locating and obtaining out-of-stock product based on customer requests.

Summaries

  • Customer service specialist with over 14 years of experience resolving account and service issues for Miscellaneous clients.
  • Asana expert with 15 years of experience in related roles.
  • With extensive knowledge of team leadership and proven multitasking abilities, I am well-versed in project and time management.
  • Within Miscellaneous, senior ADC Attendant and outstanding performer in performance reporting and cross-functional collaboration.
  • Successfully identified and resolved challenges while promoting company products and maintaining loyal, satisfied customers.
  • Service-oriented team player with a track record of providing high-quality support in the Miscellaneous for 14 years.
  • With extensive experience in the standard industry, I am a knowledgeable and dedicated customer service professional.
  • Customer Service Representative with 4 years of retail experience in fast-paced, team-oriented environments.
  • With an exceptional passion for developing relationships, cultivating partnerships, and growing businesses, she is articulate, energetic, and results-oriented.
  • Under duress, personable and professional.

Accomplishments

  • Managed a comprehensive scheduling system to allocate staff efficiently, increasing patient interactions by 19%.
  • Performed daily risk assessments and worked with medical staff to enforce new safety protocols, improving compliance by 37%.
  • Increased the facility's use of cost-efficient medical suppliers, achieving a 29% savings in annual supply expenditure.
  • Boosted customer service satisfaction ratings by 62% through personalized attention during daily patient interactions.
  • Developed and implemented individualized patient care plans, collaborating with program resulting in optimized patient outcomes.
  • Worked alongside medical professionals to create patient engagement strategies, improving mood assessments by 19%.
  • Developed a new system for monitoring patient dietary needs alongside nutritionist, leading to a 20% reduction in reported dietary issues.
  • Led efforts in providing enriching day activities that improved cognitive engagement for 3 clients, leading to a 68% improvement in overall mental health scores.
  • Monitored patient hydration levels and coordinated with nursing staff, achieving a 24% reduction in dehydration-related conditions.
  • Implemented emergency drill procedures for staff, cutting response times to critical situations by 36% seconds.

Affiliations

  • Affiliate, National Association for Healthcare Quality (NAHQ)
  • Project Management Institute
  • Alumni of procedure’s Advanced Care Attendant Program
  • Rotary International
  • Jaycees
  • Society of Women Engineers
  • Volunteer with Meals on Wheels in 2015
  • Toastmasters
  • International Association of Administrative Professionals
  • Continuing education in Facility Management programs through American Hospital Association (AHA)

Certifications

  • Apple Certified Associate (ACA)
  • Personal Support Worker (PSW) Certification - Columbus
  • Basic Geriatric Care Certification - procedure
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Business Analysis Professional (CBAP)
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant
  • Healthcare Leadership and Management Certificate - standard
  • CompTIA Security+
  • National Council of Certified Dementia Practitioners (NCCDP) Certification - framework

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