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Skills

  • Risk assessment and mitigation
  • Order fulfillment
  • Award-winning customer service delivery
  • Account management
  • Recordkeeping strengths
  • Sales expertise
  • Receiving support
  • Report preparation
  • Staff education and training
  • Training development aptitude

Work Experiences

  • Welcomed, greeted, and assisted customers, generating $13 in two years revenue in a high-traffic store.
  • Taught new employees about the company's operations, policies, and services.
  • Assisted and cross-trained other customer service managers.
  • Provided clients with basic technical support for a variety of metric company products.
  • Was in charge of high-volume paperwork and worked with the procedure department to resolve billing and shipping issues.
  • Followed through on all critical inter-departmental escalations to increase customer retention rates.
  • Looked into and resolved issues with accounting, service, and delivery.
  • Was quick to respond to potential customers' questions and requests.
  • Kept the method and initiative areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Responded to customer requests by providing excellent customer service and customized recommendations to meet their needs.

Summaries

  • Customer service specialist with over 14 years of experience resolving account and service issues for Miscellaneous clients.
  • Upbeat and vivacious, with grace in dealing with adversity via resourcefulness and adaptability.
  • Tableau and framework techniques have been taught to me.
  • Very knowledgeable about Workday, as well as initiative competitors and offerings.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Fluent in German. Personable and professional communicator.
  • Motivated to address customer concerns directly and efficiently, develop proactive solutions, and implement corrections quickly.
  • Facilitate positive experiences by providing excellent customer service and quickly resolving complaints and issues.
  • With an exceptional passion for developing relationships, cultivating partnerships, and growing businesses, she is articulate, energetic, and results-oriented.
  • Clear understanding of data analysis and quality assurance as well as client relations training.

Accomplishments

  • Reduced errors in patient record keeping by 78% through improved digital documentation practices.
  • Managed a comprehensive scheduling system to allocate staff efficiently, increasing patient interactions by 19%.
  • Created a care model that reduced the average patient stay duration by 85% days, contributing to better resource allocation.
  • Managed the center’s activity calendar, increasing resident participation satisfaction by 61% through diversified engagement options.
  • Regularly updated and distributed health reports to medical teams, allowing for more timely adjustments in patient care plans.
  • Implemented new inventory tracking software, leading to 34% less waste and more efficient use of medical supplies.
  • Successfully negotiated vendor contracts, reducing supply costs by 77% while ensuring consistent availability of essential supplies.
  • Streamlined the admission process, reducing intake time by 51% and improving overall patient experience.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Conducted daily patient safety assessments, contributing to a 75% reduction in injury incidents within the facility.

Affiliations

  • Active involvement in Hospital Employees Health Association (HEHA)
  • Affiliate, National Association for Healthcare Quality (NAHQ)
  • Certification in Resource and Equipment Allocation from American Society for Healthcare Risk Management (ASHRM)
  • Member of National Association of Health Care Assistants (NAHCA)
  • Volunteer at metric in 2024
  • Professional development through International Healthcare Facility Management Association (IHFMA)
  • Certified Health Unit Coordinator under National Association of Health Unit Coordinators (NAHUC)
  • American Medical Informatics Association
  • Participant in Academy of Nutrition & Dietetics Learning Program
  • Member of the Association for Professionals in Infection Control and Epidemiology (APIC)

Certifications

  • Patient Care Technician (PCT) Certification - category
  • Certified Nurse Assistant (CNA) - standard
  • Personal Care Aide (PCA) Certification - program
  • Infection Control Certification - framework in accordance with process Health Regulations
  • Project Management Professional (PMP)
  • Certified Public Accountant
  • National Council of Certified Dementia Practitioners (NCCDP) Certification - framework
  • CompTIA A+ Technician
  • First Aid, CPR, AED Certification – American Red Cross
  • Microsoft Certified Systems Engineer (MCSE)

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