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Skills

  • Written and verbal communication
  • Compliance management with legal/regulatory standards
  • Process improvement
  • Partner relations
  • Proficient in Power BI
  • Conflict resolution in team settings
  • Operational improvement
  • Program development
  • Cross-functional collaboration with external agencies
  • Budget management and resource allocation

Work Experiences

  • Educated families and members of the community about domestic violence and its effects on children.
  • Achieved 12 consecutive successful audits of the volunteer services department, with zero discrepancies in compliance and financial reporting.
  • Analyzed volunteer demographics and preferences using Power BI, providing management with insights to tailor future volunteer campaigns more effectively.
  • Designed and developed programs and tracked their effectiveness against the needs of individual participants.
  • 5 standard community outreach events and workshops were organized and coordinated by me.
  • Conducted mentorship programs.
  • Connected families with shelters, legal services, and educational opportunities.
  • Kept daily operations running smoothly by completing administrative paperwork, phone correspondence, and database entry.
  • Awarded Top Performer to volunteers.
  • Analyzed volunteer demographics and preferences.

Summaries

  • Clear understanding of client relations and cross-functional collaboration as well as budget management training.
  • CPA and Scrum Master certified.
  • Adept at overseeing crisis management volunteer activities, ensuring preparedness for metric within restricted timeframes while maintaining operational integrity.
  • Aligned volunteer initiatives with organizational objectives.
  • Fluency in both French and Spanish.
  • Professional with a knack for securing funding as well as inspiring and motivating volunteers.
  • Aligned volunteers’ skills with organizational needs.
  • Professional with over 11 years of experience working in the community to provide information on available programs.
  • Determined employee with 12 years of experience leading high-performing teams.
  • Director of Volunteer Services is a multi-talented Director of Volunteer Services who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Successfully piloted and scaled volunteer projects, impacting 6 beneficiaries over one year while maintaining high standards of management.
  • Collaborated with cross-functional teams to design a remote volunteer program during system, fully integrating it into the organization's core operations.
  • Negotiated with local businesses to sponsor volunteer events, raising over $10 in funding for new outreach campaigns.
  • Collaborated with team of 18 in the development of metric.
  • Led a volunteer program that grew by 53% over 2024, enhancing operational reach and community engagement.
  • Successfully integrated Microsoft Office Suite to develop robust tracking and reporting tools, cutting administrative time by 57%.
  • Developed a comprehensive volunteer orientation program that increased readiness and operational involvement by 70% within 4 months.
  • Created a mentor program for senior volunteers, enhancing leadership opportunities and boosting retention by 22% over several months.
  • Redesigned the volunteer satisfaction survey, achieving a 77% response rate improvement and actionable feedback for continuous program enhancements.
  • Negotiated strategic partnerships with community organizations, securing 17 new volunteers for a high-impact project aiding procedure.

Affiliations

  • Lions Club
  • Toastmasters
  • International Association of Administrative Professionals
  • Alliance for Nonprofit Management
  • Council for Certification in Volunteer Administration (CCVA)
  • Association for Volunteer Administration (AVA)
  • American Medical Informatics Association
  • National Human Services Assembly (NHSA)
  • Volunteer Administrators Network, metric
  • Points of Light Global Network

Certifications

  • Certified Association Executive (CAE)
  • Human Resources Certification through Lakeside Partners
  • Nonprofit Board Training and Certification Summit Group
  • Google Certified Professional Cloud Architect
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Risk Manager (CRM)
  • Certified Nonprofit Professional (CNP)
  • Fundamentals of Volunteer Coordination Certificate Harbor & Co.
  • Certified Meeting Professional (CMP)
  • Governance Training for Nonprofit Leaders Certificate Brightline

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