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Skills

  • Fit-gap analysis
  • Team building
  • ERP system implementation expertise
  • Vendor relationship management
  • Customer service
  • Supervision
  • Communications
  • RFI Scanners
  • Project organization
  • Database management (e.g., SQL, Oracle)

Work Experiences

  • Advised the C-suite on cloud migration strategies, resulting in a $7 reduction in IT infrastructure costs by shifting to AWS.
  • Aligned business needs with technical capabilities.
  • Administered the configuration and setup of Asana, facilitating a 64% reduction in reported issues within the first 9 months.
  • Created detailed data flow diagrams and use cases, contributing to the successful rollout of a new procedure system in Raleigh with decreased user-reported bugs.
  • Created a global template for customer care operations.
  • Investigated system and program malfunctions to determine the source of the problem and restore functionality.
  • Championed change management activities, ensuring a smooth transition to standard and achieving 65% employee satisfaction post-launch.
  • Collaborated with a diverse team to resolve performance issues in the financial system, increasing processing speeds by 26%.
  • Created reports for monthly performance reviews.
  • Improved or repurposed an existing system to increase effectiveness by 16%.

Summaries

  • Computers Software student seeking hands-on experience through an internship in project management.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Looking forward to taking on a new challenge with a successful team.
  • Results-oriented Computers Software professional with budget management, quality assurance, and performance reporting strengths.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Goal-oriented analyst with experience managing and breaking down large amounts of data.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Ability to recognize standard issues and integrate category solutions to achieve program.
  • Scrum Master certified

Accomplishments

  • Maximized ERP system efficiency by implementing custom SQL scripts that reduced query time by 15% across all operational departments.
  • Conducted a fit-gap analysis to evaluate legacy systems against proposed solutions, identifying 10 areas of improvement and leading to an optimized ERP implementation plan.
  • Developed integration strategies for third-party applications with ERP systems, improving cross-departmental functionality and reducing errors by 42%.
  • Managed end-to-end project lifecycle for process deployment, ensuring on-time delivery and a budget savings of 76%.
  • Managed an ERP consolidation project that integrated 3 systems into a single platform, cutting system redundancy by 48% and reducing overhead costs.
  • Collaborated with vendors to ensure proper integration of third-party applications with ERP modules, reducing downtime between systems by 37%.
  • Proposed and implemented risk mitigation strategies during ERP development, reducing system vulnerabilities by 72% and ensuring data integrity.
  • Performed thorough system security audits and introduced encryption protocols, leading to a 57% reduction in potential data breaches and improved compliance.
  • Developed custom reporting modules for ERP systems, expediting monthly financial close by 19% for the accounting department.
  • Achieved ISO Scrum Master for system security compliance by implementing stricter access control measures and conducting regular security audits.

Affiliations

  • Lean Six Sigma Green Belt, earned through framework, employed to optimize testing cycles and process improvements in technology-driven projects.
  • Attendee of the Gartner CIO Leadership Forum, focusing on strategic IT planning, including supply chain efficiencies contributing to bottom-line savings.
  • Certified through the Project Management Institute (PMI) to support advanced methodologies in project management and ERP implementations.
  • Involved in the Association for Enterprise Integration (AFEI) for advancing skills in vendor relationship management and multi-phase implementation strategies.
  • Participant in the Enterprise Resource Planning (ERP) Certification Program to boost knowledge in ERP module customization and user acceptance testing (UAT).
  • Certified Data Migration Specialist through the Data Management Association International (DAMA), emphasizing best practices in migrating legacy systems.
  • Affiliate of the American Productivity and Quality Center (APQC) for knowledge sharing on supply chain process optimizations and organizational change.
  • Member of the DevOps Institute to improve the implementation of continuous delivery pipelines in CRM and ERP environments.
  • Certified Salesforce Administrator, affiliated with Salesforce University for expert-level configurations, end-to-end testing, and user adoption strategies.
  • Member of the International Institute of Business Analysis (IIBA) for strengthening expertise in business requirements gathering and analysis.

Certifications

  • Certified Public Accountant (CPA)
  • Certified ERP Consultant (standard, 2016)
  • Certified SAP Functional Consultant (process, 2022)
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Application Developer (CAD) - ServiceNow
  • Certified Information Systems Auditor (CISA)
  • Microsoft Certified: Power Platform Functional Consultant
  • CompTIA Network+
  • Apple Certified Associate (ACA)

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