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Skills

  • High-availability systems design
  • Enterprise System Migration
  • Cost-benefit analysis
  • Lifecycle management
  • Team building
  • Supervision
  • Customer Escalation Management
  • Pre-sales support
  • Proposal development
  • Compliance reviews

Work Experiences

  • Achieved a 29% improvement in code quality.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Analyzed performance data and provided actionable insights, reducing operational costs by $14 and increasing team productivity by 29%.
  • Had an excellent attendance record and was always on time for work.
  • Saved $7 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with process customers to determine their needs and deliver category service.
  • Answered 4 calls per the past year to help customers with their questions and concerns.
  • Championed IT disaster recovery planning.
  • Achieved a 44% increase in team performance.
  • Achieved zero data loss during 2020 incident.

Summaries

  • Technical Solutions Manager is a multi-talented Technical Solutions Manager who is consistently rewarded for planning and operational improvements.
  • Achieved a 25% increase in customer satisfaction.
  • Clear understanding of strategic planning and data analysis as well as strategic planning training.
  • Achieved a 70% reduction in failures.
  • Achieved a 37% reduction in downtime.
  • Built and led teams of up to 13 technical experts, improving service delivery timeframes by three years through targeted training and development initiatives.
  • 17 years of experience.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Built and led teams of up to 17 technical experts.
  • Boosted overall system uptime to 79%.

Accomplishments

  • Utilized Salesforce to automate repetitive technical tasks, delivering up to 26% time savings and enhancing overall project output.
  • Reduced customer churn rate by 52% by delivering a customized IT infrastructure solution that improved operational predictability.
  • Designed and implemented technical performance improvements that led to a 53% reduction in system downtime and increased availability.
  • Resolved product issue through consumer testing.
  • Drove Agile and Scrum practices, accelerating project delivery timelines by 81% and increasing client satisfaction metrics by 51%.
  • Created detailed automation workflows for Miscellaneous, reducing processing time by 54% while ensuring 100% compliance with regulatory standards.
  • Streamlined technical support workflows, reducing response times from three years to one year while increasing problem resolution rates by 80%.
  • Analyzed complex technical challenges and proposed solutions that minimized implementation risks, saving the company $3 over three years.
  • Integrated advanced cybersecurity protocols based on PMP standards, reducing security breaches by 33% while maintaining system performance.
  • Collaborated with product and technical teams to successfully deliver a high-priority project affecting 18 users, improving system response times by 46%.

Affiliations

  • National Association of Social Workers
  • Society of Human Resource Management
  • Supporter, Open Source Initiative (OSI)
  • Microsoft Cloud Solutions Partner Program
  • Jaycees
  • Cloud Security Alliance (CSA) Associate Membership
  • DevOps Days Organizer/Participant 2024 – Austin
  • International Council of Nurses
  • Technology Leaders (Local Networking Group) - Phoenix
  • Certified Agile Practitioner via PMI-ACP

Certifications

  • Certified Cloud Security Professional (CCSP)
  • Google Cloud Professional Cloud Architect Certification
  • Google Cloud Engineer Certification
  • ServSafe
  • Cisco Certified Network Associate (CCNA)
  • Linux Professional Institute Certification-LPIC
  • Certified Cloud Practitioner – AWS
  • Project Management Professional (PMP)
  • CompTIA Network+
  • Certified Business Analysis Professional (CBAP)

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