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Skills

  • Budgets
  • Conflict resolution
  • MS Office
  • Client needs assessments
  • Project organization
  • Collaboration with educational institutions
  • Supervision
  • Team building
  • Community partnership building
  • Public speaking and presentations

Work Experiences

  • Created comprehensive client treatment plans to set goals and track progress.
  • Collaborated with Chicago school districts.
  • Collaborated with healthcare providers.
  • Referred clients to the appropriate team members, community agencies, and organizations to meet treatment needs.
  • Recognized and reported signs and symptoms of violence, abuse, and neglect so that they could be addressed right away.
  • 18% reported improved understanding of community resources.
  • Designed and developed programs and tracked their effectiveness against the needs of individual participants.
  • Kept confidential records and documentation in the category database.
  • Brought together a coalition of 7 community organizations to advocate for affordable housing policies benefiting family service clients.
  • Assessed statewide needs of displaced families post-disaster, working in partnership with Portland agencies to allocate resources appropriately.

Summaries

  • Family Services Coordinator with 16 years of successful quality assurance and stakeholder engagement experience.
  • Addressed high-risk challenges with compassion.
  • Benefited vulnerable families after major crises.
  • Director of Social Services with extensive research, grant writing, and communication skills.
  • Achieved 33% positive feedback.
  • Attended by 11 families.
  • Built community partnerships.
  • Collaborated with local school districts.
  • 28% of attendees reported positive feedback.
  • Built and nurtured relationships with 5 local nonprofits.

Accomplishments

  • Formulated data-driven recommendations for public policy changes in child welfare, contributing to advocacy efforts that improved state protocol by 2017.
  • Advocated for and implemented culturally sensitive practices, resulting in improved engagement and satisfaction across diverse client populations by 37%.
  • Led community partnership initiatives that connected marginalized families with housing and job placement services, resulting in notable long-term family stability.
  • Resolved product issue through consumer testing.
  • Ensured intake and service documentation met all compliance requirements, enabling a 84% approval rate on external audits.
  • Utilized family feedback surveys to improve program services, resulting in a measurable 36% increase in overall client satisfaction.
  • Revised intake protocols for family service programs to meet compliance with new standard requirements, ensuring 58% adherence across all cases.
  • Implemented a targeted outreach strategy in rural areas, resulting in 56% increase in program enrollment among underserved populations.
  • Led the development of a the past year-long parenting skills workshop series, providing families with knowledge to create enriching home environments.
  • Collaborated with team of 17 in the development of framework.

Affiliations

  • Network of Community/Human Services Providers
  • National Alliance of Children’s Trust and Prevention Funds (ACTF)
  • Partnership for Trauma-Informed Care at Lakeside Partners
  • Society for Social Work Leadership in Health Care (SSWLHC)
  • Association for Supply Chain Management (APICS)
  • Freemason
  • Child Welfare League of America (CWLA)
  • United Way - Community Partnerships
  • American Association of Marriage and Family Therapy (AAMFT)
  • Statewide Coalition on Family Services

Certifications

  • Faith and Community Case Management Certificate – Harbor & Co.
  • Project Management Professional (PMP)
  • Certificate in Cross-Cultural Competency in Human Services – system
  • Certificate in Family Mediation and Conflict Resolution – Harbor & Co.
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Family Centered Practice Certificate – category
  • Child Protective Investigator (CPI) Certification – standard
  • CompTIA Security+
  • Integrated Behavioral Health Care Certification – category
  • Community Health Worker (CHW) Certification – metric

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