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Skills

  • Customer service-oriented
  • Human resources management
  • Coaching and mentoring
  • Project development
  • Dependable
  • Employee relations
  • Project development and life cycle
  • Operations management
  • Vendor relationship management
  • Continuous process improvement

Work Experiences

  • Ensuring that the company's uniform standards are followed by all employees.
  • Effectively managed a large portfolio of 6 clients at the same time.
  • Restocked inventory to maintain par levels, as well as conducting quarterly inventory audits and preparing, updating, and presenting reports.
  • Wrote detailed reports about incidents, events, and important business issues.
  • Kept 14% of equipment operationally ready every year.
  • Ensured that all orders were delivered on time.
  • Daily operational strategies, such as delivery routing, team workflows, and promotional initiatives, were all planned by me.
  • Was in charge of staffing resource allocation at 5 locations.
  • Managed safety and accident prevention programs by reinforcing a safety culture.
  • Invented

Summaries

  • Looking for a competitive position with a company that is focused on growth.
  • With 12 years of experience planning, leading, and improving project management functions, I am an enthusiastic leader.
  • Proven track record of developing and implementing targeted business operations plans, as well as overseeing program aspects that result in framework.
  • Successful contract negotiation and process improvement by a focused Operations Manager.
  • Versatile
  • In a highly competitive environment, successful at motivating, training, and developing team members to drive profitability.
  • Skilled Operations Manager with solid experience managing all levels of multiple projects, including budgeting and administration.
  • Ambitious
  • Decisive leader with a track record of setting and achieving lofty goals, high quality standards, and system and process.
  • Lean manufacturing was successfully implemented to boost productivity and lower completion costs.

Accomplishments

  • Facilitated annual performance reviews for 6 employees, set performance benchmarks, and improved review completion rate to 23% year-over-year growth in team performance.
  • Documented and resolved procedure which led to standard.
  • Led a cross-functional task force to resolve a critical supply chain issue, successfully normalizing operations within several months, avoiding $9 in potential losses.
  • Business Development:: Spearheaded acquisition of two competitor companies. Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
  • Saved the company approximately $17 million by category.
  • Implemented a performance coaching framework for mid-level managers, which resulted in a 26% improvement in team productivity and individual manager KPIs.
  • Established SOPs for monitoring KPIs in real time, which enhanced team accountability and resulted in 29% fewer missed operational targets.
  • Implemented a vendor evaluation matrix, improving supplier selection accuracy and contributing to a 30% reduction in delay penalties.
  • Successfully led the operational transition to remote work during system for over 4 employees without any disruptions in performance KPIs or delivery timelines.
  • Supervision: Supervised sales team to monitor sales activity and goal achievement.

Affiliations

  • Toastmasters
  • American Society of Safety Professionals
  • Institute for Industrial and Systems Engineers (IISE)
  • Association for Supply Chain Management (APICS)
  • Society of Human Resource Management
  • Business Process Management Institute (BPMI) - Operational Excellence Track
  • National Contract Management Association (NCMA) – Active Member
  • International Association of Administrative Professionals
  • Project Management Institute (PMI) – 2017 Member
  • United States Green Building Council (USGBC) - Energy Efficiency Focus

Certifications

  • ServSafe
  • Certified Planning and Inventory Management Certification (CPIM) - method
  • Certified in Production and Inventory Management (CPIM) – APICS
  • OSHA 30-Hour Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA A+ Technician
  • Lean Six Sigma Green Belt
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Network Associate (CCNA)
  • Professional in Human Resources (PHR), framework

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